MAN4701 Exam 3
code of conduct
A document that discusses an organization's core values and advises how employees should act in relation to those values is referred to as which of the following?
motivation strength
A person's degree of desire to perform a behavior is called _____________.
empathy
Being willing to listen and trying to understand another person's point of view exemplifies which characteristic of an effective coach?
train approach
Early leadership research that assumed a good leader is born, not made, is known as the
servant
Gary works hard to help his followers reach their dreams and aspirations. He is a(n) ______________ leader.
process theory
Marie is a motivation researcher who focuses her attention on the steps that take place when a person is motivated. This best fits with which motivation theory basic type?
committee
Pat is part of a formal group that is charged with looking into the safety of the plant. The group meets on a regular basis, conducts safety audits, investigates worker concerns regarding safety, and makes recommendations to management for improvements. This is an example of a(n) _______.
task group
Sherri wants to consider the feasibility of manufacturing a new tennis shoe design. She wants to include representatives from various levels of organizational areas such as production, market research, and sales. Which of the following does this best describe?
maturity-immaturity continuum
Which of the following concentrates on the personal and natural development of individuals to explain human needs?
authentic leadership
Which of the following involves leaders who are acutely aware of their own and others' moral perspectives and who are confident, hopeful, optimistic, resilient, and of high moral character?
intrinsic and extrinsic rewards
Which of the following is a characteristic of the PorterdashLawler theory of motivation?
job enlargement
Which of the following refers to growing the number of tasks an individual does in order to improve his or her satisfaction with work?
job rotation
Which of the following refers to moving employees from one task to another rather than having them perform one simple and specific job over the long-term?
self actualization
Which of the following refers to the top level of Maslow's hierarchy that focuses on maximizing an individual's potential?
situational approach
Which of the following suggests that, because each instance of leadership is different, it requires a unique combination of leaders, followers, and behaviors?
motivation
Which of these best explains why people act as they do?
servant leadership
Which of these describes a method in which leaders view helping followers in their quests to satisfy personal needs, aspirations, and interests as their main priority?
influencing force in the manager
the level of confidence in subordinates is an example of this
people
the number one focus of a leader is this
norming
the third stage of the team development process, is characterized by agreement among team members on roles, rules, and acceptable behavior while working on the team
structure and consideration behavior
these are the two types of behavior that the OSU study found in leaders
acquired needs theory
______________ emphasizes the needs people develop through life experiences.
cross functional team
A team composed of individuals from multiple functional areas within the organization such as finance and human resources is best known as a _____________.
homans model
A widely accepted framework for describing the development of informal groups is known as which of the following?
hygiene and motivating
According to Frederick Herzberg, the two factors that influence the degree to which workers are satisfied or dissatisfied with the job are ___________ and ____________ factors.
leader-member relations, task structure, and position power
According to Fred Fielder's contingency theory of leadership, there are three primary factors that should be considered when moving leaders into situations appropriate for their leadership styles: __________, __________, and __________.
growth, relatedness, and existence
According to Alderfer's motivation theory, what are the three basic categories of needs?
satisfaction and growth
According to Homans's ideas on how informal groups develop, which of the following are primarily group consequences?
non competitiveness with team members
Coach Smith tries to drill into her athletes that the team wins and loses together. There are no individual players, only the team. She is demonstrating which characteristic of an effective coach?
organization subculture
Company B has multiple branches all over the world. The Switzerland branch is quite isolated from the rest of the company and has formed its own set of values and beliefs separate from the rest of the company. This best describes which of the following?
flextime
In a marketing firm, workers are allowed to schedule the hours they start and end work as long as work is appropriately completed. This is an example of _______.
job enlargement
In order to lessen the boredom that his employees feel, Steve is going to increase the number of parts each employee assembles to allow for more variety in the job. This is an example of which job design strategy?
listening closely
Jason always tries to discover the facts in what is said and the feelings and emotions behind what is said. Jason is exhibiting which of these coaching leader behaviors?
intrinsic
Jesse feels personal satisfaction when he mows his elderly neighbor's yard. This satisfaction comes directly from performing the task and is known as a(n) ___________ reward.
job centered behavior
John is a manager who exhibits many workplace behaviors focused on how well subordinates perform their jobs. In the leader behaviors identified in the Michigan studies, these types of behaviors are known as _______.
relatedness need
Kate gets significant enjoyment from interacting with her co-workers and feels she has strong interpersonal relationships with them. According to Alderfer's ERG Theory, this example involves Kate primarily fulfilling which need?
equity theory
Kathryn feels she is underpaid for the job that she performs at Ballston Industries. Because of this, she has decided to seek a new position with better pay and benefits. This is an example of which motivation theory?
coaching
Leadership that educates followers on how to meet the special organizational challenges they face is known as _________.
she promotes learning
Marla is a transformational leader in the logistics company she works for. Which leader behavior below best supports the idea she is a transformational leader?
extrinsic
Quentin works hard at his fast food job because he wants the money the job pays. This is an example of a(n) ___________ reward.
influencing force in the manager
Rachel is giving her employees significant input into a decision because she is confident they can succeed and have relevant skills. According to the Tannenbaum and Schmidt leadership continuum, this best fits with which type of forces that determine leadership behavior in making decisions?
task structure
Rhonda is a leader who has a leadership style where she is skilled at clearly outlining goals and what needs to be done. This fits with the Fiedler's Contingency theory factor of _______.
problem solving team
Sai is a member of a team that was set-up to deal with a particular issue the restaurant he is working at is experiencing. This is an example of what kind of team?
authentic
Samantha uses her moral beliefs to make decisions and shares her values with others. She is demonstrating which type of leadership?
informal groups develop
The Homans model serves as a framework for explaining how ________
forming
The first stage of the team development process in which members of the newly formed team become oriented to the team and acquainted with one another is known as _____________.
situational approach
The idea that each instance of leadership is different and requires a unique set of leaders, followers, and leadership situations is known as the
leader flexibility
The notion that effective leaders must change their leadership styles as they come across different situations is known as ________.
leadership
The process of directing the behavior of others toward the accomplishment of an objective is known as which of the following?
moral courage
The strength to take actions that are consistent with moral beliefs despite pressures, either inside or outside of the organization, to do otherwise is known as ______________.
coaching
The ___________ leader identifies inappropriate behavior in followers and suggests how they might correct that behavior.
life cycle theory
Which leadership approach takes into account follower maturity, leader task behavior, and leader relationship behavior?
sociograms
Which term describes graphic representations that visually link individuals within the population queried according to the number of times they were chosen and whether the choice was reciprocated?
groupthink
Which term refers to a mode of thinking group members adopt when they become overly concerned about being too harsh in judging each other's ideas and lose their objectivity?
transformational
Which type of leadership inspires organizational success by profoundly affecting followers' beliefs in what an organization should be, as well as their values, such as justice and integrity?
dominant organization culture
While there is some disagreement about what an international clothing company stands for among its workers, there is a set of values a significant majority of workers believe in. This best describes which of the following?
enthusiasm for people
Zack tries to see the good in all of his subordinates. This is an example of which characteristic of an effective coach?
relatedness need
as part of the ERG Theory, this is the need for satisfying interpersonal relationships.
trait approach
based on early leadership research that assumed a good leader is born, not made.
interest group
is an informal group that gains and maintains membership primarily because of a common concern members have about a specific issue
management
is management or leadership broader in scope?
job centered and employee centered behavior
the UM study determined that these were the two basic types of leader behavior
task group
this is a formal group of organization members who interact with one another to accomplish most of the organization's nonroutine tasks
command group
this is a formal group that is outlined in the chain of command on an organization chart and who usually handles routine organizational activities.
committee
this is a group of individuals charged with performing a type of specific activity and is usually classified as a task group
team
this is a group whose members influence one another toward the accomplishment of an organizational objective
needs goal theory
this is a process theory that suggests that motivation begins with an individual feeling a need
Level 5 leadership
this is an approach to leadership that blends personal humility with an intense will to build long-range organizational success.
Pygmalion effect
this is an occurrence in which the more leaders believe their subordinates can achieve, the more they do achieve
behavioral
this is the main type of issue that is primarily emphasized in leading
leader
this is the person who cares about the the people who do the job
manager
this is the person who ensures the completion of tasks
storming
Amir is in a group where members are fighting about the roles they hold and how the team functions. There is a lot of conflict. This team development stage is best known as ___________.
equity theory
Analyzing an individual's perceived fairness of an employment situation and finding that perceived inequities can lead to changes in behavior describes __________.
a high need for achievement
Anita wants to improve the efficiency of her department's use of resources beyond their current goals. She is very concerned with the success of her department. She wants all of her employees to exceed their goals because she wants everyone to constantly strive to reach higher. According to McClelland, Anita most likely has which of the following?
self managed team
Anna is on a team that devises, arranges, influences, and directs its own work situation with only minor intervention and control from management. What type of team does this best describe?
subordinate centered
In the Tannenbaum and Schmidt leadership continuum, managers displaying leadership behaviors that are more democratic are known as which of the following?
global business
What is the primary reason that managers in the future will be challenged with changing their organizations?
Vroom Yetton Jago model
What theory of leadership is based on two important premises: organizational decisions should be of high quality and subordinates should accept and be committed to organizational decisions that are made?
organizational productivity
When an organization increases the importance of performance rewards and goal setting, this is an example of which function of organization culture?
group solidarity stage
When members of a group become further involved in group activities and collaborate, rather than compete, this is known as which stage of group development?
Vroom Yetton Jago model
Which leadership theory focuses on how much participation to allow subordinates in the decision-making process?
Alderfer's ERG theory
Which of the following is a theory developed to help managers better understand human needs?
content theory
Which of the following is a theory of motivation that emphasizes people's internal characteristics?
managerial communication
Which of the following is the most basic motivation strategy for managers?
process theory
Which of these emphasizes how people are motivated and the steps that occur when someone is motivated?
problem solving team
a team set up to help eliminate a specified problem within the organization is called
intrinsic
an ____________ reward comes directly from performing the task
equity theory
this looks at an individual's perceived fairness of an employment situation and finds that perceived inequities can lead to changes in behavior.
directing
this refers to causing individuals to act in a certain way or to follow a particular course of action
transformational
this type of leader will inspire and empower employees to act on visions creatively
interest group
A(n) _____________ gains and maintains membership primarily because of common concerns members have about specific issues.
level 5 leadership
_________ combines personal humility with an intense will to build long-range organizational success.
trust
___________ is a belief in the reliability, qualifications, and honesty of another and is perhaps the most important ingredient of an effective team.
content theory
____________ is an explanation of motivation that emphasizes individual's internal characteristics focusing on understanding needs, and how those needs can be met.
sociometry
_____________ is an analytical tool managers use to determine who the members are of a work group and what informal groups exist within the organization.
organizational culture
______________ is a set of shared values that employees have about what the organization does and how it does it.
motivation
______________ is the inner state that primarily causes an individual to behave in a way that ensures the accomplishment of some goal.
storming
________________ is the stage of the team development process that is characterized by conflict and disagreement as team members become more assertive in clarifying their individual roles.
sociometry
_________________ is an analytical tool used to collect data on the internal workings of an informal group.
