MANA 3001: Final Quiz

Which step in the rational decision making process is the most important (i.e., which one does Bonnie argue is the most important)?

Generating alternatives

Which of the following is a POSITIVE consequence of conflict in an organization?

It leads to the generation of new ideas.

In a power situation, dependency is DECREASED (i.e., others are less dependent) when the resource you control is ________.

easily replaced with something else

Todd is the owner of two video rental stores and must hire an assistant manager for his new location. In the past, Todd has had success with hiring Marquette University students. Because of these experiences, he decides to hire another graduate from MU. Todd is using __________ in his decision process.

the availability heuristic

If a manager makes a request to his or her employee & the employee thinks that the manager has no right to make that request, then the request falls outside the employee's:

zone of indifference.