MANA3335 MindTap Learn It: Chapter 13: Managing Work Groups and Teams

What is intrasender conflict?

*Conflict between different expectations that the same person communicates for the role {Occasionally, the same person will give the employee clear but conflicting messages about the employee's role. The result is intrasender conflict}

Enhance the coordination of groups that are interdependent.

*Control Conflict {Too much conflict can damage interpersonal and intergroup relations and distract employees from achieving the goals of the organization. One way a manager can control conflict so that it does not escalate to harmful levels is to improve the coordination of interdependent groups}

Which of the following are common reasons for an employee to join a task group at work? Check all that apply.

*To improve their prospects for career advancement *To enjoy spending more time with people they like {A common reason that employees like to join task groups is that they like the other people in the group. Interpersonal attraction causes people to enjoy working together and thus enjoy their jobs more. Employees may also have a practical reason for joining a task group, such as growing their network, achieving visibility with senior management, learning skills that will be helpful in future jobs, and so forth. Since task groups are temporary, employees do not usually join them for the purpose of transferring to a different functional group or permanently changing their job duties}

A group that exists formally in the organizational structure and works to accomplish a number of purposes for an indefinite period is ___________ .

*a functional group {Functional groups can be found in the organization chart, as they are formally described in the hierarchy of supervision and departments. Unless an organization is extremely unusual and has no fixed formal structure, most or all employees belong to a functional group}

After individuals join a group, they may undergo a process of ____________ , in which they adopt the group's norms.

*socialization {If a group member adopts the group's norms, the member undergoes the process of socialization, in which they move from outsider to insider}

The result of _________ conflict in the organization may be complacency and apathy.

*too little {While it's common to think of conflict as bad, a certain amount of constructive disagreement is necessary to generate new ideas and good decision making. Too little conflict means that conventional thinking goes unchallenged}

Forming Storming Norming Performing A. Group members accept their roles and carry them out to achieve the group's work. B. The group accepts one member as their leader. C. Group members determine which behaviors are and are not acceptable in the group. D. Group members disagree with each other.

*C *D *B *A {During the first stage of group development, forming, group members get to know each other. Also, through giving and receiving social cues, they figure out what behaviors are and are not acceptable in the group. During the second stage of group development, storming, group members express a lack of consensus or even vigorously disagree. Also, some members may attempt to assert themselves as the group leader. During the third stage of group development, norming, group members understand their own roles and the roles of others. They feel a sense of unity, and they may accept one member as their leader. During the fourth and final stage of group development, performing, group members turn their focus away from the mechanisms of group interaction and toward achieving the group's purpose. Members accept their roles in the group and carry them out}

Different perspectives due to doing a different types of work in different departments

*Intergroup {Factors that tend to lead to intergroup conflict, or conflict between two or more groups in the organization, include the fact that different groups work on different parts of the product or project and thus have different perspectives on what is most important and how work can be done most effectively}

Distrust of coworkers' motives

*Interpersonal {Factors that tend to lead to interpersonal conflict, or conflict between two or more individuals, include distrust of other people's motives}

Which of the following are factors that decrease group cohesiveness? Check all that apply

*Intragroup competition *Larger group size *Domination by one group member {Factors that decrease group cohesiveness include the following: •Intragroup competition •Unpleasant experiences as a group (e.g., a manager reprimands the group for poor performance) •Disagreement about goals •Domination by one group member •Larger group size}

Disagreement with employees about working conditions

*Organization vs. environment {Factors that tend to lead to conflict between the organization and its environment include disagreement with workers about conditions of employment, such as wages or hours}

What is the term for the employee's role as the employee mentally interprets it, based on communication from the other group members?

*Perceived role {The series of role episodes that generates an employee's role in a group is as follows: 1.Expected role 2.Sent role 3.Perceived role 4.Enacted role}

Which of the following is included in a game theory analysis of negotiation?

*Probabilities for each possible outcome {Application of game theory to predicting the outcomes of negotiation involves assigning numerical values and probabilities to many parameters, including the possible outcomes. This analysis also takes into account such factors as the order in which different parties can make choices, "gaming out" every possible move, and ascertaining preferences for outcomes}

Change established procedures to cause people to rethink how they work.

*Stimulate Conflict {Increasing the level of conflict can shake employees out of complacency and spark new ways of thinking. One way a manager can stimulate conflict is to change established procedures}

Role ambiguity occurs when the _______ .

*sent role is unclear {The result of unclear communication about the employee's role is role ambiguity}