Managament 360 Quiz Questions

An ethnocentric perspective leads to?

A monoculture.

The behavioral sciences approach is based on which of the following disciplines?

Anthropology, Economics, Sociology and Psychology

Managers, in today's work environment, rely less on __________ and more one _________ leadership.

Autocratic; Empowering

The removal of an unpleasant consequence following a desired behavior is referred to as?

Avoidance Learning

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?

Belongingness Needs

Decisions regarding the proper amount of advertising for a particular good or service are related to?

Business-Level Strategies

All of the following are characteristics of creative organization EXCEPT ___________.

Centralization

Which of the following created the Equal Employment Opportunity Commission?

Civil Rights Act

All of the following are types of corporate cultures except:

Clan Culture

When trying to overcome the resistance for change, which approach is best suited when change is technical?

Communication

In the new workplace, _______ are people who work for an organization, but not on a permanent or full-time basis.

Contingent Workers

Theory X and Theory Y was developed by?

Douglas McGregor

All of the following are selection devices used for assessing applicant qualifications EXCEPT a(n) __________.

Drug Usage Test

Examples of unethical behavior toward ________ include a hostile work environment and violations of health and safety rules.

Employees

Primary stakeholders of an organization include?

Employees, Customers, Suppliers, Investors, and Shareholders.

All of these are a part of an organization's task environment except _________.

Employers

The delegation of power and authority to subordinates is referred to as?

Empowerment

A cultural attitude marked by the tendency to regard one's own culture as superior to others is called?

Ethnocentrism

Countries whose social values reflect low power distance?

Expect equality in power.

A criticism of human relations management is that it ignores the social context and worker's needs.

False

A form of direct investment is franchising.

False

A high performance orientation means that a society encourages toughness, assertiveness, and competitiveness.

False

A invisible barrier that separates women and minorities from advancement to important lateral movement within the organization defines the glass ceiling.

False

A low-context culture is a culture in which communication is used to enhance personal relationships.

False

A major difference between rules and policies is that rules are broad in scope whereas policies are narrow in scope.

False

A multinational corporation typically receives more than 25 percent of its total sales revenues from operations inside the parent's home country.

False

A vertical structure the emphasizes specialization and centralization is appropriate when environmental uncertainty is high.

False

According to research, an individual's personality has no affect on how they respond to stressors.

False

According to research, seven in ten top executives test out to be introverts.

False

All stakeholders of an organization are its stockholders but not all stockholders are its stakeholders.

False

An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate.

False

Attribution is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information.

False

Business-level strategies include all of the major functions, including finance, research and development, marketing, and manufacturing.

False

Centralization and short time horizon are primarily used by creative organizations.

False

Certainty in the environment is usually associated with decentralization.

False

Confrontation, authoritarianism, disciplined exploration are characteristics of the creative individuals.

False

Culture can be defined as the ability to speak different languages.

False

Economic responsibility defines what society deems a s important with respect to appropriate corporate behavior.

False

Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior pattern.

False

Extrinsic rewards refers to the satisfaction a person receives in the process of performing a particular action.

False

Homogeneous top management teams tend to be broadminded in their perspectives.

False

Hygiene factors are the same as satisfiers and are based on fulfillment of higher level needs including responsibility.

False

If something is ethical, it must not be illegal.

False

In Maslow's hierarchy of needs theory, freedom from violence is an example of psychological needs.

False

Legitimate, reward, and expert powers are all forms of position power.

False

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.

False

Standardization of work and wage incentives are characteristics of behavioral science.

False

Stereotyping is based on cultural differences verified by scientific research methods.

False

Tactical goals and plans are the responsibility of front-line managers and supervisors.

False

The Hawthorne studies resulted in the movement towards scientific management.

False

The family and medical leave act established mandatory safety and health standards in organizations for working families.

False

The horizontal structure provides traditional control within functional departments, and the vertical structure provides coordination across departments.

False

The humanistic perspective contains three sub fields: scientific management, bureaucratic organizations, and administrative principles.

False

Today's managers rely on "management by keeping tabs" and play the role of a controller instead of an enabler.

False

Transformational leaders are hardworking, tolerant, and fair-minded, but are not as capable of leading change as are transactional leaders.

False

Two types of personal powers are expert and reward powers.

False

Cultural values in organizations are rarely observed, but are rather deeply embedded to the extent that members are not consciously aware of them.

False.

Individuals who believe that they are responsible for their outcomes and in control of their destiny are described as?

High Internal Locus of Control

Which racial or ethnic category currently represents the largest and fastest growing minority group?

Hispanic

A key finding in the Hawthorne studies was which of these?

Human relations increased productivity.

The final step to be managed in the change process is?

Implementation

Which of the following is not a dividend of workplace diversity?

Increased costs associated with high turnover, absenteeism, and lawsuits.

Most of the laws guiding human resource management are based on the?

Justice Approach

Persuasion, motivation, and changes in cultures and values are examples of which of the dimensions used to implement strategy?

Leadership

The big five personality factors includes all of these EXCEPT?

Locus of Control

Which of the following is a characteristic of a traditional management approach?

Managers supervise team members' task.

A formal chain of command for both functional and divisional relationships is provided by the __________ approach to structure.

Matrix

A statement that identifies distinguishing characteristics of an organization and defines the purpose or reason for existence is known as a(n)?

Mission Statement

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) _______.

Monoculture

In _______, an experienced manager shows a new employee how to perform job duties.

On-The-Job Training

A social entity that is a goal directed and deliberately structured is referred to as a(n)?

Organization

Which of the following organizations have a flat structure compared to others?

Organization B with three hierarchical levels.

Culture tends to differ between _________, but appears similar within ________.

Organizations; Industries

According to Herzberg, __________ is an example of a hygiene factor.

Pay

Inclusive dimensions of diversity include?

Pay level, income, work style, and nationality. (True)

What is NOT one of Hofstede's social values?

Perfectionism

Referent power depnds on the leader's?

Personal Charactersitics

Maslow's hierarchy of needs started with which of these needs?

Physiological

An example of ________ is a statement supporting the organization's efforts in the area of sexual harassment.

Policy

A company's risk of loss of assets, earning power, or managerial control due to politically based events or action by host government is referred to as?

Political Risk

The relationship between social responsibility and financial performance has been shown to be ________.

Positive

All of the following are major approaches to leadership EXCEPT?

Progressive Leadership

A(n) _________ is responsible of coordinating the activities of several departments.

Project Manager

On employee applications and during interviews, it is appropriate to ask all of the following EXCEPT?

Race or color of skin.

All of the following are characteristics of creative individuals EXCEPT _________.

Rationality

___________ power is based in the ability of the leader to do such tings as recommend promotions.

Reaward

All of the following are critical innovation strategies for changing products and technologies EXCEPT __________.

Risk Propensity

An organization's ________ is a part of its internal environment.

Salespeople

Contingency plans are also referred to as?

Scenarios

Fredrick Taylor's contributions were in the field of?

Scientific Management

According to Maslow, the highest order needs are?

Self-Actualization Needs

A high degree of ________ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.

Self-Awareness

The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of?

Self-Serving Bias

An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as?

Self-efficacy

A _________ represents a phrase or sentence that succinctly expresses a key corporate value.

Slogan

Language, values, religion, and education all describe which dimension in the international environment?

Sociocultural

A long-term time frame is most closely associated with?

Strategic Plans

The plan of action that prescribes resource allocation and other activities for dealing with the environment and helping the organization attain its goals is known as a(n) _____________.

Strategy

Which of the following refers to the planning and decision making that lead to the establishment of the organization's goals and of a specific strategic plan?

Strategy Formulation

All of the following are leadership qualities EXCEPT?

Structured

Which type of plan helps managers implement the overall strategic plan?

Tactical

A task force is _______ committee(s) formed to solve a specific problem.

Temporary

A manager in for-profit business focuses primarily on ________, while a manager of a non-profit focuses on _______.

The Bottom-Line; Social Impact

One of the important ideas in the text's definition of management is?

The management functions of planning, organizing, leading, and controlling.

The moral rights approach that deals with performing experimental treatment on unconscious trauma patient is the?

The right of the free consent.

A change agent is an OD specialist who contracts with an organization to facilitate change.

True

A diverse workforce is better able to anticipate and respond to changing consumer needs.

True

A high-context interaction requires more time because a relationship has to be developed, and trust and friendship must be established.

True

A joint venture involves a strategic alliance or program by two or more organizations.

True

A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

True

A leader who works to fulfill subordinates' needs and goals as well as to achieve the organizaiton's larger mission is called a servent leader.

True

A person who sees the need for and champions productive change within the organization is called an idea champion.

True

A results-oriented culture that values competitiveness, personal initiative, and willingness to work long and hard to achieve results is called the achievement culture.

True

A rigid, vertical structure in an uncertain environment prevents the organization form adapting to change.

True

A social group within an organization is part of the informal organization.

True

A transformational leader is a leader distinguished by a special ability to bring about innovation and change.

True

Age, race, and gender are included in the primary dimension of diversity.

True

An ethical dilemma arises in a situation when each alternative choice or behavior is undesirable because of potentially harmful ethical consequences.

True

Building good relationships with suppliers and partners would be considered internal business process goals.

True

Communication is one of the most important methods for effective strategy execution.

True

Controlling involves monitoring employee's activities and taking corrective action as necessary.

True

Corporate-level strategy pertains to the organization as a whole.

True

Employee motivation affects productivity, and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.

True

Esteem needs are those needs that relate to the desire for a positive self-image and to receive attention, recognition, and appreciation from others.

True

Ethical responsibility includes behaviors that are not necessarily codified into law and may not serve the corporation's direct economic interests.

True

It is okay for a job application to ask whether the applicant has a legal right to work in the United States.

True

Machiavellianism is the tendency to direct much on one's behavior toward the acquisition of power and the manipulation of other people for purely personal gain.

True

Managers use conceptual, human, and technical skills to perform the four management functions of planning, organizing, leading, and controlling in all organizations.

True

Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement that "reasonable accommodations" be provided are enforced by the Americans with Disabilities Act of 1990.

True

Strategic Thinking is more important in for-profit businesses than for non-profit organizations.

True

The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission.

True

The informational roles that managers perform include monitor, disseminator, and spokesperson.

True

The number of employees reporting to a supervisor is his or her span of management.

True

The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential, and maintain the workforce over a long term.

True

Top managers and chief executives have the final responsibility for strategic planning.

True

Culture change pertains to the whole organization.

True.

Leading is the use of influence to motivate employees to achieve organizational goals.

True.

The matrix structure violates which of the following principles of management?

Unity of Command

When an organization expands into a totally new line of business, it is implementing a strategy of?

Unrelated Diversification

According to research, __________ typically score higher on social and emotional skills.

Women