Management 110 - Test 1

controlling

Abbey is responsible for monitoring the progress of an affirmative action program to advance minorities within ABC Corporation. She reviews progress on changes in employee attitudes, calls special meetings to discuss problems, and makes appropriate adjustments in the program as needed. Abbey is engaged in which management function?

immoral manager

According to Archie Carroll, if a manager doesn't subscribe to any ethical decision-making principles and acts in any situation to simply take personal advantage, he or she would be classified as a(n):

monitor, disseminator, and spokesperson

According to Henry Mintzberg, which of the following represent informational roles? a) Figurehead, leader, and spokesperson b) Monitor, disseminator, and spokesperson c) Negotiator, entrepreneur, and resource allocator d) Leader, disseminator, and entrepreneur e) Entrepreneur, disturbance handler, and resource allocator

technical skills are equally important for both entry and senior level management positions

According to Robert Katz, all of the following statements are correct EXCEPT the: a) technical skills are considered important for supervisors and team leaders who must deal with job-specific problems. b) conceptual skills are important for senior executives who deal with organizational purpose, mission and strategy issues. c) technical skills are equally important for both entry and senior level management positions. d) conceptual skills are important for senior executives who must deal with broad, ambiguous and long-term decisions. e) human skills are consistently important across all managerial levels.

a government representative

All of the following are examples of organizations EXCEPT: a) small and large businesses. b) religious bodies. c) voluntary organization. d) a government representative. e) hospital.

increase in command and control leadership

Apart from __________________, all of the following are trends in the contemporary business world. a) pervasive influence of information technology b) respect for new workforce expectations c) emphasis on teamwork d) increase in "command-and-control" leadership e) changing careers

planning

As a manager, Jermaine, defines goals, set performance objectives, and identify action steps for accomplishing them. Jermaine is engaged in which management function?

turnover and absenteeism decrease

As a team gets larger, all of the following things tend to happen EXCEPT: a) communication problems often set in. b) coordination of the team members becomes more difficult. c) satisfaction may dip. d) turnover and absenteeism decrease. e) social loafing may increase.

an increasing percentage of people of color in the labor force

Demographic trends driving workforce diversity in American society today include

amoral

Majority of managers, according to Archie B. Carroll, are:

inclusion

The degree to which the culture respects and values diversity and is open to anyone who can perform a job, regardless of their diversity attributes, is known as:

technical, human, and conceptual

The essential skills of management, according to Robert Katz, can be grouped into which of the following three categories? a) Technical, interpersonal, and informational b) Technical, human, and conceptual c) Interpersonal, decisional, and informational d) Organizing, planning, and leading e) Leading, decisional, and human

moral leadership

The ethics center of gravity can be moved positively in a virtuous shift with

management's dislike for individual contributors

The increase in teamwork today is a function of all of the following except: - dislike for individual contractors -not relying on just managers for leadership -leadership is valued by all members -people are valuable human assets -work is increasingly focused on peer cont.

when a conservative decision is required

The performance advantages of teams over individuals are most evident in all of the following cases EXCEPT: a) when a conservative decision is required. b) when there is no clear "expert" for a particular task. c) when problems are complex. d) when a division of labor is required. e) when a sharing of information is required.

the demise of command and control

The realities of the contemporary business world include all of the following trends EXCEPT: a) the demise of "command-and-control" organizational structures. b) the importance of human capital. c) a commitment to ethical behavior. d) an emphasis on individuals working independently of one another. e) a changing definition of jobs and career.

pluralism and respect for diversity

The term multiculturalism, as used in OB, refers to:

synergy

What characteristic of team effectiveness is being demonstrated when the members of a team are sufficiently satisfied to continue working well together on an ongoing basis and/or look forward to working together again at some future point in time?

synergy

When teams accomplish more than the total of their individual members' capabilities, what occurs?

social demands

Which demands of a team's task involve relationships, ego involvement, controversies over means and ends, and the like?

Decisional roles include the entrepreneur, disturbance handler, resource allocator, and negotiator

Which of the following descriptions of Mintzberg's managerial roles is correct? a) Interpersonal roles include the monitor, disseminator, and spokesperson. b) Informational roles include the figurehead, leader, and liaison. c) Decisional roles include the entrepreneur, disturbance handler, resource allocator, and negotiator. d) Decisional roles include the leader, disturbance handler and spokesperson. e) Informational roles include the figurehead, monitor, leader and spokesperson.

an athlete performs in front of an enthusiastic hometown audience

Which of the following is an example of social facilitation?

member satisfaction

Which of the following is not a key team input? a) The nature of the task b) Goals, rewards, and resources c) Team composition d) Member satisfaction e) Team size

quality of inputs x (process gains - process losses)

Which of the following is the correct equation for team effectiveness according to the open systems model of teams?

less tolerant of hierarchy

Which of the following reflects the expectations of the new generation of workers? a) Less tolerant of hierarchy b) Less high tech c) More concerned about status d) Less focus on work/life balance e) More focus on structure

Collective intelligence

The ability of a team to perform well across a range of tasks is called:

organization

A collection of people working together in a division of labor to achieve a common purpose refers to a(n):

conceptual

A manager who thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?

interpersonal, informational, and decisional

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories? a) Interpersonal, strategic, and decisional b) Strategic, informational, and political c) Interpersonal, informational, and decisional d) Supervisory, authoritarian, and decisional e) Supervisory, informational, and strategic

5-7

How many people make up a good size problem-solving team?

technical skill

Important dimensions of emotional intelligence include all of the following human skills EXCEPT: a) self-awareness. b) self-regulation. c) technical skill. d) empathy. e) social skill.

human

In trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill according to Katz?

organizing

Joanna, a manager at TravelWorld, has set up a committee to develop procedures for dealing with company wide training needs and assigned people to conduct specific training programs. Joanna is engaged in which management function?

competitive landscape in the workplace

Organizational behavior goals include all of the following EXCEPT improving the: a) performance of people. b) performance of groups. c) performance of organizations. d) quality of overall work life. e) competitive landscape in the industry.

effective manager

Susan, working at Toddler Toys, helps others achieve high levels of both performance and satisfaction. Susan can be described as a(n):

good news-bad news dilemma

Researchers have identified the tendency for increasing diversity among team members to create difficulties even as it offers improved potential for problem solving is known as the __________.

technical

Riya, a manager at Planet Save, is using spreadsheet software to prepare a departmental budget. Riya is using which managerial skill according to Katz?

leading

Suppose a manager starts an affirmative action program to increase opportunities for minority advancement and then clearly and convincingly communicates the objectives of the program to all employees. By doing this the manager gains their support and participation. This manager is engaged in which management function?

planning

Suppose that the company's president decides to develop a policy to increase the company's commitment to its employees and then develops a set of procedures to implement this policy. The president is engaged in which management function?

a

Which of the following statements provides an accurate description of homogeneous teams? a) Members are very similar to one another; teamwork usually isn't much of a problem. The members typically find it quite easy to work together and enjoy the team experience. b) Members of homogeneous teams experience difficulty in building social relations and engaging in the interactions needed for teamwork. c) Homogeneity does not limit the team in terms of ideas, viewpoints, and creativity. Team members have diverse cultures and lifestyles. d) Members of homogeneous teams have different backgrounds and experience.

social capital

Which of these refers to a capacity to get things done due to relationships with other people? a) Social capital b) Value chain c) Task performance d) Workforce diversity e) Open systems

conceptual

______ skill involves the capacity to analyze and solve complex and interrelated problems.

Organizational Performance

a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics