Management 3000 - Exam 2 (Quizzes)

Ch. 16 & 17 Quiz: Interpreting and understanding and making sense of a message refers to which of the following?

Decoding

Ch. 10: The final phase of an Appreciative Inquiry (AI) practice, ______, occurs as employees put into practice the plans they have developed.

Destiny

Ch. 8 & 9: According to the BCG Matrix, which of these business units should be scrapped/divested?

Dogs and Question Marks

Ch. 6: According to Hofstede, which of the following is an implication of high individualism?

Employee-employer relationship based on the market

Ch. 10: A diffuse organization concentrates resources in only one or very few locations, or only a few individuals are authorized to make decisions about the use of resources. T/F

False.

Ch. 6: FDI is a contractual agreement whereby, in exchange for a royalty or fee, a company gives the right to another company to use a trademark, know-how, or other proprietary technology.

False.

Ch. 7: Entrepreneurial activities are not influenced by changes in the external environment. T/F.

False; Changes in demographics, technology, and society all have led to increases in entrepreneurship.

Ch. 7: Multipreneurs are business people who have tried a succession of entrepreneurial start-ups without finding an area in which they could be successful. T/F.

False; Multipreneurs are entrepreneurs who start a series of companies.

Ch. 10: XY Deliveries, a package delivery company, is organized as XY North, XY South, XY East, XY West, and XY Central divisions in the United States. Which of the following best describe the structure at XY Deliveries?

Geographic structure

Ch. 6: Which of the following religion believes cows are sacred?

Hinduism

Ch. 16 & 17 Quiz: The research evidence on the effect of MBO is best reflected by which of the following statements?

MBO is related to job satisfaction which in turn leads to higher performance.

Ch. 6: Which dimension of cultural intelligence reflects the ability and desire to continuously learn new aspects of cultures and adapt to them?

Motivational dimension

Ch. 10: _____ refers to the constant shifts that occur within an organizational system.

Organizational change

Ch. 10: Which of the following represents the label for a field that specializes in change management?

Organizational development

Ch. 8 & 9: ABC Products is interested in identifying what technological opportunities exists for their business. ABC should use which of the following strategic analysis tools?

PESTEL

Ch. 6: Which of the following leadership profile describe degree to which the leader is self-centered and uses a face-saving approach?

Self-protective

Ch. 8 & 9: Which of the following describe the high-level planning performed by company executives in order to set the overall direction of the company?

Strategic planning

Ch. 6: According to Hofstede, which of the following is an implication of low masculinity?

Successful managers are seen as possessing both male and female characteristics

Ch. 10: The informal organization is emergent, meaning that it is formed through the common conversations and relationships that often naturally occur as people interact with one another in their day-to-day relationships. T/F

True

Ch. 16 & 17 Quiz: "What if" planning or scenario planning is also called contingency planning. T/F.

True

Ch. 16 & 17 Quiz: The communication process is heavily influenced by perceptual processes. T/F.

True

Ch. 6: A global strategy is based on the assumption that the world is extremely interconnected, and that patterns of consumption and production are fairly homogeneous worldwide. T/F.

True

Ch. 7: More than half of small businesses have between one and four employees. T/F.

True

Ch. 8 & 9: PESTEL, Porter's Five Forces, and Resources and Capabilities are three important strategic analysis tools managers can utilize in formulating the strategies.

True

Ch. 7: Jill Hansom borrowed $40,000 from a credit union to start a company that makes and sells peach salsa. Hansom used _____ financing.

debt- a form of business financing consisting of borrowed funds that must be repaid within interest over a stated time period

Ch. 16 & 17 Quiz: In ______ feedback, the receiver communicates that she has clearly received the message and its intentions.

reinforcing

Ch. 10: The degree to which people are organized into subunits according to their expertise is referred to as:

specialization.

Ch. 8 & 9: environmental scanning

the systematic and intentional analysis of both a firm's internal state and its external, competitive environment. - Example: Julie, a marketing manager at TTY Tools, continually watches for changes in the business environment and monitor business indicators such as economic indicators and business cycles.

Ch. 16 & 17 Quiz: From a management communication perspective, managers' greatest challenge is:

to admit to flaws in their skill set and work tirelessly to improve them.

Ch. 7: ___________ is financing obtained from investment companies that specialize in financing small, high-growth companies and receive an ownership interest and a voice in management in return of their money.

venture capital

Ch. 7: A well-written business plan should contain:

- a vision and - mission statement. - a marketing plan. - executive summary or company overview. - management plan.

Ch. 7: Small Business Investment Companies (SBICs):

- licensed by the SBA - provide long-term financing for small businesses - privately owned and management investment companies

Ch. 7: Once small businesses hire employees, they can _____ to increase job satisfaction and retain their employees.

- offer flexible working hours to. - provide comfortable working conditions. - share profits with employees. - provide employee benefit programs.

Ch. 7: Michael Bronner made a fortune in the direct marketing business as the cofounder and CEO of Bronner Slosberg Humphrey, a wildly successful direct-marketing firm. His newest venture, Upromise Inc., enlists some of America's largest corporations to help families pay for college and is extremely successful. Entrepreneur Bonner would more than likely have which of the following characteristics?

- self-confident - independent - ambitious - visionary

Ch. 8 & 9: "A" in SMART Framework refers to which of these?

Achievable; SMART: - Specific - Measurable - Achievable - Relevant - Time-Bound

Ch. 8 & 9: control activity example

As the consumer division head of JNJ Systems, Riya continually oversees the work of her subordinates.

Ch. 10: Which change model argues that an organization is constantly developing and adapting to its environment, much like a living organism?

Complex Adaptive Systems

Ch. 6: Which term describes a foreign employee who moves to and works in another country for an extended period of time?

Expatriate

Ch. 10: Organizational design refers to the constant shifts that occur within an organizational system. T/F.

False

Ch. 16 & 17 Quiz: The decisional role of crisis handler involves managers making decisions about who gets what, how much, when, and why. T/F

False

Ch. 6: Compare to Hofstede, the only two cultural dimensions unique to the GLOBE project are performance orientation and future orientation. T/F.

False

Ch. 8 & 9: According to Mintzberg, disturbance handler is an interpersonal role. T/F.

False

Ch. 8 & 9: Business strategy is the broadest level of strategy, and is concerned with decisions about growing, maintaining, or shrinking very large companies. T/F.

False

Ch. 6: Which of the following describe the government policies through which countries agree to eliminate cross-border barriers to trade and to promote global integration?

Trade agreements

Ch. 10: Which of these refers to significant shifts in an organizational system that may cause significant disruption to some underlying aspect of the organization, its processes, or structures?

Transformational change

Ch. 8 & 9: For managers, ______ skills involve the ability to work with people and understand employee motivation and group processes.

human relations

Ch. 16 & 17 Quiz: In ______ feedback, the receiver provides nonevaluative information to the communicator.

informational

Ch. 16 & 17 Quiz: When United Airlines considered putting pilots in its boardroom and when Northwest Airlines provided their workers an employee ownership system, they were:

making action statements as part of their planning

Ch. 7: A common use of business plans is to:

persuade lenders and investors to finance the venture

Ch. 16 & 17 Quiz: The process by which managers establish goals and specify how these goals are to be attained is:

planning