Management 310A- Exam 1

Which of the following are two methods by which people "know" things? A. Intuition and education B. Education and authority C. Experience and science D. Authority and research E. Feelings and research

C. Experience and science

What are the two primary outcomes in studies of OB?

- Job performance -Organizational Commitment

What are the components of the scientific method?

Theory Hypotheses Data Verification

What are the types of resources that firms that are good at OB have?

- financial resources (rev, equity, etc.) -Physical resources (buildings, machines, technology) - knowledge -ability wisdom of the workforce -the image culture -goodwill of the organization

What is the definition of organizational behavior (OB)?

A field of study devoted to understanding, explaining, and improving the attitudes and behaviors of individuals in groups and organizations - We are studying the science of people at work

Jonny is stressed out at work with role overload and asks his supervisor if there are supportive practices available to help him. His supervisor suggests that since he is interested in focusing more on social justice issues for the company, he could take advantage of a program that would allow him to go away for 6 months and work on a special project focused on that. This type of support is an example of... A. A sabbatical B. A vacation C. Flex-time D. A social therapy program

A. A sabbatical

Although many organizations design their own satisfaction surveys, there are benefits to using existing ones like the Job Descriptive Index. This survey measures five facets. Which of the following is NOT one of those facets? A. Affective Satisfaction B. Coworker Satisfaction C. Satisfaction with the work itself D. Pay satisfaction E. Promotion Satisfaction

A. Affective Satisfaction

Jerel works for a small business in Kansas as an administrator. A larger firm in Boston made him offer to take a job there that was very attractive. Even though this would have been a huge level up for Jerel, he declined because his current firm has given him professional development and it feels right to stay in Kansas. This is an example of _________________ commitment. A. Normative B. Affective C. Evaluative D. Intuitive E. Continuance

A. Normative

Job satisfaction has a moderate positive effect on job performance and a strong positive effect on organizational commitment. A. True B. False

A. True

A resource-based view of organizations looks at what makes people satisfied in the workplace for overall well-being. A. True B. False

B. False

Emotions are states that typically last for long periods of time and are clearly directed someone or by some circumstance. A. True B. False

B. False

In the integrative model, job satisfaction, stress, and personality are individual mechanisms .a. True b. False

B. False

The value-percept theory uses two conditions that are critical in triggering a positive mood to measure job satisfaction. A. True B. False

B. False The value-percept theory uses five values to measure job satisfaction

Ryan is a manager at DPR Construction, and he's trying tounderstand why team members are frustrated with Sophia. Co-workers say she attends meetings but never turns in assignmentson time. She tends to be a quiet worker. Whenever Ryan sees her,she appears to be zooming by with a handful of papers like she ison a mission. It may be that she is... A. Cyberloafing B. Trying to look busy C. Socializing D. A lone wolf E. Physically withdrawing

B. Trying to look busy

Bryce tends to be a high-achieving student. He is taking 21-units this semester, works a part-time job on campus, and is the President of Delta Sigma Pi. He works well with others but is really stressed by all of the group projects required this semester. How would you describe his behavior? A. Emotionally-focused coping B. Type A behavior pattern C. Problem-focused coping D. Psychological strains E. Type B behavior pattern

B. Type A behavior pattern

Which of the following statements about counterproductive work behavior is NOT true? A. There's evidence that engaging in one form of counterproductive behavior may lead to others forms. B. Counterproductive work behavior may be contagious C. If a high achieving, task performer displays counterproductive work behavior, it may be tolerated for a while. D. Counterproductive work behavior is relevant to two-thirds of U.S. jobs

C. If a high achieving, task performer displays counterproductive work behavior, it may be tolerated for a while.

Tyrone likes to make decisions based on his the method of experience. Based on this, what would be a likely action for Tyrone to take in purchasing a new car? A. Tyrone would conduct thorough research based on reviews in Car and Driver magazine. B. Tyrone would ask his friend who is an expert for his recommendation. C. Tyrone would purchase a Honda because that is what he drove before and it was reliable D. Tyrone would buy whatever was least expensive since he needs to take out a loan

C. Tyrone would purchase a Honda because that is what he drove before and it was reliable

Which techniques help a person to appraise and cope with stress in a rational manner? A. Self-hypnosis techniques B. Cathartic screaming C. Looking at photos of puppies D. Cognitive Behavioral techniques E. Free association

D. Cognitive Behavioral techniques

Employees at Wonderful Happy Times Inc have fairly rigorous work schedules and roles in coordinating vacation travel packages for clients. The managers offer continuous feedback to employees. When a person is hired, they are assigned a mentor who meets regularly to coach them and offer feedback as well. This ensures the employees have what they need to do their best and be productive. Which of the psychological states is met through these actions? A. Identity B. Variety C. Responsibility for outcomes D. Knowledge of results E. Meaningfulness of work

D. Knowledge of Results

What are two types of withdrawal within an organizational setting? A. Affective and normative B. Social and erosive C. Transactional and relational D. Psychological and physical E. Loyalty and relational

D. Psychological and physical

Which of the following are problem-focused cognitive coping mechanisms for stress management? A. Avoiding, distancing, and neglecting B. Working harder and seeking assistance C. Reappraising and looking at the silver lining D. Self-motivation and changing priorities E. Seeking support and venting anger

D. Self-motivation and changing priorities

A study with 1000 participants shows that people who walk every day are less likely to develop heart disease. Which of the following criteria of causal inference does this example show? A. The two variables are not correlated B. Multiple alternatives exist for the correlation C. The study was conducted in an open environment D. The presumed cause precedes the presumed effect in time E. The sample size is large enough

D. The presumed cause precedes the presumed effect in time

Desiree has been working for Marley Co Enterprises for over ten years. She does her job reasonably well and always completes her tasks on time. However, she is frequently late to work and frequently calls in sick. She is pleasant to others but does not really engage in socializing or go to work events outside of standard work hours. Why type of worker is Desiree? A. An apathetic B. A lone wolf C. A star D. A hot mess E. A citizen

E. A citizen

__________ can provide a snapshot of how satisfied workers are, and if repeated over time, it can reveal levels of satisfaction. A. Focus groups B. 360 Evaluation Feedback C. Structured interviews D. Unstructured interviews E. Attitude Surveys

E. Attitude Surveys

According to the integrative model of organizationalbehavior, motivation, trust, justice, and ethics are: A. Individual outcomes B. Organizational mechanisms C. Group mechanisms D. Group outcomes E. Individual mechanisms

E. Individual mechanisms

Nadia is a supervisor at Rainbow Community Center. She noticed that team cohesion seemed to be rather low. Her team members typically work in their own bubbles and don't really interact with one another. She decides to implement a weekly coffee hour where members would pair up, talk with each other, and then report out to the larger group. It seemed to be going well, but she found that James keeps finding reasons to leave the office just before these meetings began. She asked him about it, and he sheepishly acknowledged that public speaking made him nervous. Apply the concepts of secondary appraisal, what should Nadia do to addressJames's avoidance issue? A. Reprimand him and force him to go to the meetings B. Discontinue the meetings since it makes James uncomfortable C. Make meeting attendance voluntary to take the pressure off D. Allow him to skip the meetings and try not to let other members know E. Support him by offering to set him up with a class to develop his publicspeaking skills

E. Support him by offering to set him up with a class to develop his publicspeaking skills

Does correlation equal causation? True/False

False: Correlation does not equal causation Proving causation requires: • Correlation • Temporal precedence (cause precedes the effect in time) • Elimination of alternative explanation

What topics and concepts has OB borrowed from other research domains (e.g., industrial and organizational psychology, sociology, anthropology, economics)?

Human resource management: Field of study that focuses on the applications of OB theories and principles in organizations Strategic management: Field of study devoted to exploring the product choices and industry characteristics that affect an organization's profitability.

How is OB distinct from other areas of business-related research (e.g., HR, strategy)?

We borrow from: • Industrial-Organizational Psychology (job performance, individualcharacteristics) • Social Psychology (satisfaction, emotions, teams) • Sociology (team characteristics, organizational culture) • Anthropology (culture) • Economics (motivation, learning, decision-making)

The negative consequences that occur when demands tax orexceed a person's capacity or resources are called strains a. True b. False

a. True

Affective commitment tends to be a more passive form of loyalty than continuance commitment. a. True b. False

b. False

Creative task performance is only valuable as abehavior in jobs like artist or inventor. a. True b. False

b. False

Job performance is a collected, well-known or habitual responses by employees to predictable task demands a. True b. False

b. False

Prof Paradis thinks that as the number of music festivals goes up,attendance in MGMT 310A is predicted to go down. This is an exampleof what? a. Theory b. Hypothesis c. Data d. Verification e. Rule of 1/8

b. Hypothesis

Juan is an administrator working for a non-profit that supports youth on their own and helping them find pathways to careers and college. Since the company's inception in 2016, they've helpedover 200 young people find jobs and over 80 have gone to attain ahigher education degree. According to the job characteristicstheory, Juan's job has a high degree of... a. Variety b. Identity c. Significance d. Autonomy e. Feedback

c. Significance

Mitchell works at In and Out for their corporate office. He has been asked to come up with a way to evaluate job performance for restaurant workers that includes various levels of tasks with detailed descriptions. What type of system is he trying toestablish? a. Management by Objectives b. 360 Feedback c. Forced Ranking d. Behaviorally Anchored Ratings Scales e. Social Networking

d. Behaviorally Anchored Ratings Scales

Brock is an expert marketing specialist and was recently hired by Wildcat Inc. He's already created several successful ad campaigns in the past two months and attracted more followers to the company's social media. However, he has also established a reputation of not getting along withothers and ignoring their ideas. Maddi decides to take Brock out to lunchand share some of the concerns that have come up from other teammembers. Maddi's actions are an example of... a. Socializing b. Support c. Boosterism d. Volunteering e. Voice

e. Voice