Management

Which one of the following observations best explains why the control function is important? An effective control system assures that the organization will meet or exceed its goals. An effective control system includes employee empowerment An effective control system is the only way managers know whether organizational goals are being met Organizational strategies are formed during the controlling stage

An effective control system is the only way managers know whether organizational goals are being met

Which of the following statements is true concerning problem identification? Effectively identifying problems is not easy Problems are generally obvious Generally, what is a problem for one manager is a problem for all managers A symptom and a problem are one and the same

Effectively identifying problems is not easy

__ is a performance measure of both the efficiency and effectiveness of employees Job satisfaction Employee morale Organizational citizenship behavior Employee productivity

Employee productivity

Organizational behavior is concerned only with group interactions True False

False

Recent experiments indicate conformity levels in groups has increased since Asch's studies True False

False

Status can be singificant motivator with behavioral consequences when individuals and others perceive the individual's status similarly True False

False

Strategic management is not important for non-profit organizations because their focus is on providing a needed service, not on making a profit True False

False

The informal organizational communication network is known as the chain True False

False

The main difference between an entrepreneurial venture and a small business is size True False

False

The polycentric attitude is a world oriented view focusing on using the best approaches and people from around the globe True False

False

Upward communication is used to inform, direct, coordinate, and evaluate employees True False

False

Which of the following statements accurately defines work specialization? it clarifies who reports to whom Individual employees specialize in doing part of an activity rather than the entire activity It is the line of Authority extending from uuper organizational levels to the lower levels It is the basis of grouping jobs together

Individual employees specialize in doing part of an activity rather than the entire activity

A company that competes by offering unique products that are widely valued by customers is following a differentiation strategy True False

True

According to Maslow's hierarch of needs theory, once a need is substantially satisfied, that need no longer motivates the individual True False

True

Although it is difficult to do, a "stuck in the middle" company can keep costs low and distinguish itself from its competitors True False

True

Communication that takes place among employees on the same organizational level is called lateral communication True False

True

Demographic characteristics such as differences in age, gender, race, etc. reflect surface-level diversity among employees True False

True

Downward communication is communication that flows from a manager to employees True False

True

Given other things unchanged, managers with well-trained and experienced employees can function well with a wider span of control than those with a less talented workforce True False

True

Human resourcee planning entails two steps:assessing current human resources and meeting future human resource needs True False

True

Informal communication is organizational communication not defined by the organization's structural hierarchy True False

True

Job descriptions focus on the job, while job specifications focus on the person. True False

True

Large organizations have distinct cultures that limit their ability to move into new markets. True False

True

Managers today continue to see work specialization as important because it helps employees be more efficient True False

True

Managers with a polycentric attitude tend to view every foreign operation as different and hard to understand True False

True

Matching personalities of employees with the requirements of particular jobs leads to organizational success True False

True

One negative aspect about group norms is that being part of a group can increase an individual's antisocial actions True False

True

Organizational citizenship behavior impacts the success of the entire organization True False

True

Path-goal theory states that employee performance and satisfaction are likely to be positively influenced when the leader chooses a leadership style that compensates for shortcomings in either the employee or the work setting True False

True

Status incongruence can cause employees to decline to seek promotions True False

True

Teams with diverse backgrounds performing interdependent tasks over a long period of time are more likely to experience conflict and resentment True False

True

The burden is on managers to prove that the selection devices they use are a valid predictor of job performance. True False

True

The goals of organizational behavior can be stated as: if you can explain it, you can predict it. if you can predict it, you can influence it. True False

True

Today the main emphasis of diversiity programs is sensitivity training True False

True

the managerial grid only provides a framework for conceptualizing leadership style True False

True

the view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's True False

True

which of the following is an example of a formal group? a functional department in an organization a group of employees attending a colleague's wedding people who assemble in the company library to read a group of employees who meet after work to play basketball

a functional department in an organization

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is __ a manager an assembly line worker a laborer a salesperson

a manager

Robert downs, owner of a new community newspaper in his home town of Corning, New york, has set the following goal for his company" To be a champion for free speech and for the development of the community". This goal constitutes the __ goal of the company informal operational financial strategic

strategic

Deisgn thinking can provide a process for__ connecting idea champions in the design deparrtment with marketing experts coming up with things that don't exist experimenting with customers brainstorming

coming up with things that don't exist

David supervises a group of employees who work towards achieving organizationoal goals. This group can be called a __ task group self-managed team command group cross-functional team

command group

Susan has a reputation of being fair, helpful, and understanding. She even helped her subordinate overcome a personal crisis. Which one of the following dimensions of leadership is susan displaying here? initiating structure task orientation employee orientation consideration

consideration

When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to control persuade provide a release for emotional expression motivate

control

It is Black Friday. Several people are waiting outside the popular electronics store for someone to unlock the doors. These people constitute a(n) __ social group crowd informal group formal group

crowd

Arthur Fry thought his glue was a failur because it didn't stick permanently, but when applied to small squares of paper, it became the popular Post-it ®note. Arthur fry took advantage of __ a process need the unexpected changes in perception a market structure

cthe unexpected

Which one of the following is a type of general training provided by organizations? basic life-work skills customer education managing change customer service

customer service

The __ element in the definition of motivation is a measure of intensity, drive, and vigor effort direction energy persistence

energy

Which one of the following factors has contributed to the decline in the number of years used to define short-term and long-term plans? economic recessions flattened organizational structures environmental uncertainty stagnant business conditions

environmental uncertainty

The aspect that differentiates social responisbility from other similar concepts is that it adds a (n) __ ethical imperative environmental imperative social imperative legal imperative

ethical imperative

Patrick expects each person he hires for his online business to be involved in studying trends involving new technology, competitors, and customers. These employees are involved in __ internal analysis industry analysis external analysis economic analysis

external analysis

In today's global environment, managers must have a(n) __ attitude to be successfull ethnocentric geocentic polycentric parochial

geocentric

The purpose of examining the state of the economy, the regulatory situation, social trends, and the local labor supply is to __ locate resources for use in the business determine who are the major players in the market identify opportunities and possible competetive advantages identify possible custommers and employes

identify opportunities and possible competetive advantages

The first three activities of the human resource management process involve__ providing employees with up-to-date knowledge and skills identifying and selecting competent employees providing employees with flexible job assignments retaining competent and high-performing employees

identifying and selecting competent employees

When data is analyzed and processed, it becomes __ information fact a structure a system

information

Which one of the following describes the leadership style in which the leader generally gives the group complete freedom to make decisions and complete the work in whatever way it sees fit? laissez-faire style delegative style facilitative style democratic style

laissez-faire style

Harley Davidson makes motorcycles but in its retail stores it also sells clothing, motorcycle accessories, jewelry, and many related products carrying the harley trademarks made by other companies. Harley Davidson is engaging in __ licensing franchising global sourcing exporting

licensing

the first step in the control process is __ comparing performance against expectations measuring actual performance enforcing managerial control setting the desired standards

measuring actual performance

Which one of the following management responsibilities determines if organizational goals are being achieved? designing the organization's structure formulating business strategy measuring firm performance motivating employees

measuring firm performance

What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees? intimidation exclusion mockery and insults discriminatory policies

mockery and insults

Alan has just given his subordinates a very difficult project. Now he is telling them he has every confidence they will be successfull. Alan is using communication to __ inspire motivate manipulate control

motivate

A domestic firm and a foreign firm sharing the cost of developing new products or building production facilities in a foreign country constitute a __ strategic alliance franchising agreement joint venture foreign subsidiary

strategic alliance

An organization's __ goals are official statements of what an organization says, and what it wants its stakeholders to believe its goal are. authentic implicit stated real

stated

Managers should not consider the standards when measuring the actual performance of employees True False

False

When formal planning fails to lead to higher performance, which one of the following is most likely to be the reason for the failure? External forces constrain managers' options. The company emphasized the control function over other functions. A participative style of planning was used Managers were allowed too much autonomy

External forces constrain managers' options

According to the University of Michigan studies, leaders who are production oriented are described as emphasizing interpesonal relationships and as taking a personal interest in the needs of their followers. True False

False

Cognitive theories are leadership theories that identified behaviors that differentiated effective leaders from ineffective leaders True False

False

Customer departmentalization works well because it emphasizes interdepartmental communication regarding customer's needs True False

False

Disruptive innovations are more likely to come from large companies with extensive resources True False

False

Employees who raise ethical concerns or issues to others inside or outside the organization are called social activists True False

False

Feedforward control takes place while a work activity is in progress True False

False

Groupthink occurs only when group members have a negative image of the group or the leader True False

False

Having a control system increases the scope of employee empowerment True False

False

In the study of motivation, quality is irrelevant to the energy element True False

False

In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure True False

False

Joseph, a line manager at a production facility, believes that his workers have little drive and will not work unless he pushes them. Therefore, he closely monitors and controls their work and disciplines those who do not meet his standards. Joseph is a Theory Y manager. True False

False

__ consists of all the paterns, networks, and systems of communication within an organization Interpersonal communication The grapevine Organizational communication Formal communication

Organizational communication

Which one of the following represents the controlling function? The shift supervisor checks the production schedule for the day. The production manager schedules a new customer order. The quality auditor selects one piece every 15 minutes from the batch of molded products and, using very precise gauges, measures key dimensions on the part. the die cast machine operator adjusts the settings on the machine

The quality auditor selects one piece every 15 minutes from the batch of molded products and, using very precise gauges, measures key dimensions on the part.

Organizational change can be best defined as __ rethinking the organization's target markets a "cleaning house" of the top executives any alteration of people, structure, or technology innovation that affects employees and customers

any alteration of people, structure, or technology

First-line managers are typically those who__ perform the same work as the people they manage but earn more money are at the top of the organizational chart are typically involved with producing the organization's products or providing its service are the first persons new hires meet

are typically involved with producing the organization's products or providing its service

Individual behavior in organizations includes Strategies,norms and roles policies and procedures structure, culture, and team building attitudes, learning, and motivation

attitudes,learning and motivation

Which one of the following describes the leadership style in which a leader tends to centralize authority, dictate work methods, make unilateral decisions, and limit employee participation. laissez-faire style autocratic style authoritarian style democratic style

autocratic style

When a firm advertises that it only uses recycled paper products, it is__ meeting its social screening requirements following ISO 9000 standards being socially responsive meeting its social obligation

being socially responsive

Barbara solicits input from her subordinates before making decisions that will affect them. She often praises them for good work and gently offers suggestions to improve their performance. Barbara uses the __ style of leadership Autocratic democratic participative supportive

democratic

The __ component of an organization's external environment is concerned with trends in population characteristics such as age, race, gender, education leve, geographic location, income, and family composition political sociocultural economic demographic

demographic

In Maslow's hierarch of needs theory, __ needs form the lowest or foundational step in the hierarchy psychological physiological psychomotor psychographic

physiological

Matthew is worried that he will not be able to pay his mortgage and feed his family since he was laid off from his production job. Which one of Maslow's levels of need is a concern to Matthew? physiological psychological self-actualization esteem

physiological

Belinda has found a business opportunity she believes will be successfull, but there are already a couple companies in that market. To be successfull, Belinda will need to __ pursue a joint venture with them pinpoint a competetive advantage patent her idea write her mission statement

pinpoint a competetive advantage

Andrew is reviewing next week's orders, schedulling orders to machines, and assigning employees to run those machines. Andrew is engaged in __ planning controlling leading organizing

planning

According to Herzberg's two-factor theory, which one of the following is a motivator? responsibility security salary working conditions

responsibility

Which one of the following ratios measures how efficiently and effectively the firm is using its assets to generate revenue? total asset turnover ratios acid test ratio inventory turnover ratios return on investment

return on investment

Andrea closely monitors the job satisfaction of her subordinates because she believes __ satisfied workers are more productive she will be rated in this area on her performance evaluation it is hard to discipline an employee because of the employee's attitued low satisfaction leads to counterproductive behaviors

satisfied workers are more productive

Which one othe following refers to independent formal groups whose members, in addition to their regular jobs, take on traditional managerial responsibilities, such as hiring, planning and scheduling, and evaluating performance? command groups self-managed teams cross-functional teams task groups

self-managed teams

Thanks to iTunes and similar websites, sales of compact discs have declined severely, forcing entertainers to seek alternative revenue streams. This represents a change in the __ component of the external environment economic sociocultural psychological behavioral

sociocultural

Trait theory ignores the interactions of leaders and their group members as well as situational factors physical traits of leaders the aspects of honesty and integrity the fact that leaders should be able to create visions and solve problems

the interactions of leaders and their group members as well as situational factors

In workplace jargon, the term "glass ceiling" refers to__ the invisible barrier that separates women and minorities from top management positions the cumulative difference between opportunities and rewards offered to male and female employees. the perceived difference in cognitive abilities between male and female employees the theoretical organizational level beyond which no discrimination exists

the invisible barrier that separates women and minorities from top management positions

Sales of the high-end units have declined. The owners want Arnold, the CEO, to increase revenues to previous levels. His first action should be __ to immediately begin production on the lowest cost model to compare costs for three new models under development to determine why sales are off to identify previous sales levels

to determine why sales are off

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a __ flexible structure traditional pyramid structure traditional committee structure modern matrix structure

traditional pyramid structure

Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about __ productivity turnover absenteeism employee attitudes

turnover

A __ is a formal statement of an organization's primary values and the ethical rules it expects its employees to follow vision statement code of ethics mission statement values statement

values statement

Select the correct answer option: what the competition is doing what vendors want the firm's basic beliefs and ethical priorities their organization's core competencies

what the competition is doing