Management

Which of the following comprise the building blocks of competitive advantage?

1. Innovation 2. Efficiency 3. Responsiveness to customers 4. Quality

According to the textbook, which of the following are reasons people study management?

1) It can increase one's potential to respond to environmental contingencies. 2) It allows one to better understand the complexity of today's organizations. 3) It helps people make decisions that are ethical and effective.

Which of the following represent the four essential managerial tasks?

1. Planning 2. Organization 3. Leading 4. Controlling

An entrepreneur has to make which of the following decisions?

1. Planning 2. Organizing 3. Leading 4. Controlling

What are the three basic categories of skills needed by managers?

1. Technical 2. Human 3. Conceptual

As noted in your text, what advantage does the social learning aspect of studying management offer?

Being able to learn from others' mistakes so as not to repeat them

Which principal task of management involves establishing accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals?

Controlling

According to your text, what is the most important challenge for managers in a competitive global environment?

Developing and protecting human resources

What two key elements are assessed when measuring organizational performance?

Efficiency and effectiveness

Which of the following describes one of the roles of a middle manager?

Evaluates the organization's goals in order to increase performance

Which of the following are tasks performed by a middle manager?

Evaluates whether organizational goals are appropriate Supervises first-line managers Finds ways to better use resources to reduce costs and improve service Finds the best way to organize human resources

While planning, managers do which of the following?

Identify appropriate organizational goals Select the appropriate courses of action Develop strategies for achieving high performance

Which of the following are managerial roles identified by Mintzberg?

Interpersonal, Informational, decisional

What are the benefits of utilizing information technology?

It can help build and maintain a competitive advantage.

______ addresses decisions about planning, organizing and controlling resources, while ____ is noticing an opportunity to satisfy a customer need and deciding how to find the resources to meet that need.

Management; entrepreneurship

A firm that wants to measure how effectively and efficiently its managers are using their resources to achieve company goals is measuring _______.

Organization performance

Placing employees into departments that reflect the types of job-specific tasks they perform falls under the _______ function of management.

Organizing

Which of the following is characteristic of a department?

People with similar skills or those who use the same kind of knowledge

An essential task of managers that refers to identifying and selecting the proper goals and courses of action is known as _______.

Planning

A company wishing to set itself apart from its competition should strive to gain _______ by producing its goods and services more efficiently and effectively than other organizations.

a competitive advantage

When dealing with people inside and outside the organization, too much pressure to perform may induce managers to _______.

behave unethically and illegally

In the aftermath of the BP oil spill, it was crucial to be able to analyze and diagnose the situation to determine what caused the spill and what effect it would have on the company and the environment. These skills are considered _______ skills.

conceptual

When managers establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals, they are engaging in the essential task of __________

controlling

First-line managers are responsible for ______.

daily supervision of nonmanagerial employees

Entrepreneurs and negotiators are most likely to be _______ managers.

decisional

Managers need to master conceptual, technical, and _______ skills.

decisional

At U.S. Sales Corporation, all the people who are responsible for promoting the company's products work together. This group of people has similar skills and uses the same knowledge to get the job done. This group would be considered a(n) _______.

department

Individuals who notice opportunities and gather the resources necessary to start a new business are known as

entrepreneurs

Gathering resources in order to take advantage of an opportunity to provide customers with new or improved goods and services describes

entrepreneurship

The daily supervision of non-managerial employees is the responsibility of _______ managers.

first-line

Which of the following are personality characteristics likely to be possessed by entrepreneurs?

high self steem com

Managers who have the ability to motivate and mold people into a cohesive team are said to possess _______ skills.

human

The increase in the number of global organizations has resulted in organizations _______.

identifying better ways to use resources and improve performance

Those who find ways to use resources to reduce manufacturing costs and increase effectiveness are _______ managers

middle

The manager who helps first-line managers and nonmanagerial employees increase efficiency by finding ways to better use resources is known as a(n)

middle manager

Global organizations _______.

operate and compete in more than one country

In today's diverse workforce, more organizations are realizing that their most important resource is their _______.

people

Some pressure to increase performance can be healthy for an organization because it encourages managers to find new and better ways to _______.

plan, organize, lead, and control

According to the text, the planning task of the management cycle refers to identifying and selecting _______.

proper goals and courses of action

The four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and _______.

quality

Conceptual managerial skills include which of the following?

the ability to distinguish between cause and effect the ability to analyze and diagnose a situation

Information technology has positive effects on increased _______.

virtual interaction

Collectively, a group of people can be defined as an organization when they _______.

work together and coordinate their actions to achieve a wide variety of goals

The essential management task of controlling involves _______.

evaluating how well an organization has achieved its goals