Management

Development

-teaching ppl broader skills that may prepare them for greater responsibilities (prepares people for tomorrow)

Stereotype

Rigid, exaggerated, irrational belief associated with a group of people

Which management action demonstrates a way to stimulate energy and creativity for high productivity of on-site teams?

Scheduling more face-to-face interaction time outside of formal meetings

Training

-teaching ppl how to perform tasks related to their present jobs (prepares people for today)

Size

3-6

Sadia recently submitted a resume and cover letter to a small marketing firm and is invited for an interview. At her interview; however, the company representative is short with her and does not give her ample time to respond to his questions. Sadia suspects that she is being discriminated against because she is Muslim and is wearing a hijab. Which of the following laws will protect Sadia in the event she decides to press charges against the firm?

Civil Rights Act, Title VII

Which style of conflict management happens when a manager insists on taking the time to work out a solution that incorporates insights from all people involved to achieve consensus?

Collaborating

A small Internet start-up in California has contracted with a web designer in the U.K., a manufacturing company in China, a customer-service provider in India, and a legal team in New York. What is the largest benefit of this organizational structure?

Concentrating on what the core employees do best

Bartholomew is not respected by his team members because he wastes a lot of time surfing the Internet and does not contribute to the team's productivity. Which action should Bartholomew's manager take to demonstrate leadership?

Confront him as a free rider

Which federal regulation requires continued health insurance coverage (paid by employee) following termination?

Consolidated Omnibus Budget Reconciliation Act

The original start-up company, founded in a garage, grew at a amazing rate, with employees added in groups as the organization expanded to fulfill its potential. Now the Advisory Board wants to improve cost, quality, service, and speed. Which effect on the structure should the Advisory Board expect from reengineering the structure of the company?

Shift away from a strong vertical structure to emphasis on horizontal coordination.

Which type of production technology produces good in batches of one or a few products designed to customer specification?

Small-batch production

Hidekai likes to kick off team meetings with a joke or funny story that gets people talking and laughing. Which role does Hidekai play?

Socioemotional

In what stage of team development are the members more likely to have a heated conversation about who should lead the team meetings?

Storming

Mechanistic

-rigid hierarchy -centralized authority -more specialization -rules/procedures goal=efficiency and stability

Decentralized

Authority is pushed down to lower levels -environment is unstable and changing -wants to increase creativity and freedom

more decentralized

The trend recently has been for organizations to adopt _____ structures, in which employees lower in the hierarchy have more decision-making authority.

A __________ is a process that uses multiple raters, including self-rating, to assess employee performance and guide development.

360-degree feedback

technology

A cafeteria's microwave ovens, its short-order cooks' skills, and its process for setting up the salad bar with fresh vegetables are all part of its _______

divisional

Because each unit, such as the unit serving New England, is relatively small, it can respond quickly to changes in the business environment.

What type of team is composed of workers from different functional departments of the organization who meet together in an attempt to solve an important organizational problem?

Cross-functional teams

Two sisters work at the headquarters of the Zappos.com online shoe store. Susan works in over-the-phone customer support. Judy is a member of the warehouse stock supply group. Which functional approaches to structure do these departments reflect?

Susan is part of a staff department; Judy is part of a line department.

cross-functional team

composed of employees from different areas of expertise

self-managed teams

consist of multiskilled employees that rotate jobs to produce an entire product/service or one complete aspect or portion of a product/service

Centralized

decision authority is located at the top of the organization -needs focus and organization -crisis of risk of failure

Performance appraisal

observing and assessing employee performance, recording assessments, providing feedback.

Divisional approach

occurs when departments are grouped together based on similar organizational outputs -more responsive -greater focus Cons -poor coordination across divisions -duplicated resources, $$

Discrimination

occurs when hiring and promotion decisions are made based on criteria that are not job-related

A visual drawing of the reporting relationships within an organization is called a(n):

organization chart.

Since her manager put Hilarie on the new standards development team, Hilarie has felt energized and motivated to higher performance because of her association with the other team members. Which factor did her manager recognize as likely to produce a positive work life change for Hilarie?

social facilitation

Departmentalization

the basis for grouping positions into departments/business units

Accountability

the degree to which organizational members are subject to reporting/justifying task outcomes. "this aligns authority and responsibility"

Cabinets and Bins is a new storage furniture company that is in the process of recruiting staff. The CEO of the company wants to market his company as an environment that is highly creative and encourages staff to think critically. How can the CEO attract and recruit the right kind of workers?

By developing a strong employer brand

Temporary workers, contract employees, or leased employees are all examples of __________ workers.

contingent

To ensure production of more innovative solutions to problems, a team should be diverse in many ways except:

degree of internal communication.

__________ refers to the design and application of formal systems in an organization to assure the effective and efficient use of human talent to accomplish organizational goals.

Human resource management

Rosa was promoted into a management position from her specialist role. Her previous job let her experience firsthand the pros and cons of specialization. Which action could Rosa take as a manager to overcome the biggest disadvantage of specialization for those reporting to her?

Implement teams to provide greater challenges for employees.

global team

cross-border team made up of members of different nationalities whose activities span multiple countries

A high-tech company formed from mergers and acquisitions experienced a lot of disruptive behaviors at all levels. With a new CEO at the helm, the organization made a concerted effort to train its employees about ways to achieve consensus. Which outcome shows that the training was successful?

Insights from different people merge into overall solutions.

The U.S. Internal Revenue Service is organized to focus on these four groups of taxpayers: individuals, small businesses, corporations, and non-profit and government agencies. What type of organizational structure does this represent?

Customer-based division

Suppose that after forecasting the needs of the company, the president and human resource managers at Stagecoach decide to restructure the organization and to develop two high-level positions: one to oversee marketing and the other to oversee the expansion of the company in other European countries. They are looking for individuals who understand the organization's mission and values. Which of the following would be most advantageous for Stagecoach?

Internal recruiting

flat structure

When you examine the organizational chart of a ____ you find that managers have wide spans of control and fewer layers of reporting relationships between frontline supervisors and senior executives.

All these characteristics of team structure and context influence cohesiveness except:

controlled activities.

Sheree oversees the creation of books at a publishing company. That means she has to coordinate the efforts of designers, editors, typesetters, proofreaders, marketing people, and several other members of other departments. Sheree is a:

project manager.

The department managers for sales and for marketing endured a long history of conflict. They competed over resources, had different goals, and suffered communication breakdowns. Which statement by the sales manager could lead to less conflict and a better relationship in the future?

"Let's try integrative negotiation methods."

Whats changing

-4 generations -aging workers -increase in women workers -women outnumber men -increase in diversity - generational diversity -number of foreign-born workers is increasing

Small span

-close involvement is required -work is changing and is varied -workers aid in multiple locations -lack training and skills -lack of rules and procedures -create tall structures

Team approach

-composed of permanent or changing teams -collaboration, adaption, morale -conflicts, time, decentralization

Large span

-less involvement is required -stable and routine -centrally located -trained workers, need less direction -flat structure

Organic

-loose hierarchy -decentralized authority -less specialization -less control goal=innovation and adaption

Virtual approach

-major functions are subcontracted to separate companies -flexible, efficient -less control, less employee loyalty

External Recruiting

-newcomers from outside the organization -expensive -time consuming -revamp the company

staff authority

A human resource generalist has the ______ to advise supervisors on how to handle employee disciplinary actions.

Darius works for a technology company that has recently had to outsource some jobs because of a competitive market and less than ideal economy. Consequently, leaders at the company are considering laying off employees, but also want them to continue to stay connected to the company. Identify the strategy that best illustrates that company leaders are committed to the new social contract.

All of these options are correct.

Which of the following is an example of compensation?

All of these options are correct.

Trey is the leader of a team whose ethnic, national, and racial diversity sometimes serves as an hindrance to productive work. Which action shows that Trey understands how to use his team's diversity to achieve better decision making?

Allow a healthy level of disagreement among team members

socioemotional

As the team works together, Carol plays a _______ diffusing conflicts and helping everyone feel welcome to contribute ideas.

more creativity, high productivity

Effective teamwork can result in ______ and ________ .

Chiwetal reported to his supervisor that his team was finally acting without the disruptive conflicts that had slowed progress down. "We're all on the same page," he said. Which action by Chiwetal indicates that he understands his team's stage of team development?

Emphasizing unity within the team and clarifying team norms and values

functional

Employees in each unit tend to be focused on their work specialty rather than on the customer, so the organization can be slow to respond to changes in the business environment.

task specialist

Ethan said, "Folks, I've just had a brainstorm! We could get the people in sales to communicate our message to customers. They'll be good at it, they'll enjoy it, and the message will get out really fast."

Rehan was placed in charge of two teams. Team A's members reported many interesting discussions for a satisfying experience, but they were unproductive. Team B's members had a singular focus on task accomplishment. Team B was effective in the short run, but its members felt less satisfied. Which action could Rehan take to get the most effective team?

Form a team with members from Team A and members from Team B

A company's Safety Officer assembled a group of employees from different departments to review the policy for earthquake response. Which action will the Safety Officer take when that task is completed?

Formalize the team

The new CEO is a strong believer in relational coordination. He achieved that in his own career as he moved from department to department, up the ladder, but always keeping his networking active. Which major contribution could he make to ensure that his new company moves from emphasizing departmental goals to shared goals?

Give employees freedom from strict work rules, for increased flexibility

socioemotional

Gwen said, "I'd like to hear more about that, Amara. I think you're on to something. You always have such good ideas."

What type of departments within an organization performs tasks that reflect the organization's primary goal and mission?

Line departments

Marcia is the top leader of the matrix structure for an international company manufacturing environmental compliance equipment. Which action could she take to resolve conflicts between people in charge of product line goals and country goals?

Meet with matrix bosses and two-boss employees to work out differences

Jon was hired as a new manager and worked closely with Christine, a supervisor who had worked for the company for over a decade. For the first few weeks, Jon shadowed Christine and learned company policies and procedures through hands-on experiences. At the end of his first three months, Jon received a performance appraisal interview from Christine. He recalls feeling defeated after his evaluation because Christine gave him poor scores in most of the areas. He believes that Christine ranked him poorly because he was young and was just learning how to adjust to his new position. Identify the training method employed here, as well as Christine's performance evaluation error.

On-the-job training, stereotyping

Myra's company recently decided that in order to cut costs, they needed to change their compensation structure. Currently, full-time staff persons are paid a salary biweekly and are given a bonus every year. The company president wants to continue paying biweekly salaries but also wants to figure out a different structure for paying bonuses. What can the president implement to better manage his company?

Pay-for-performance

social facilitation

People working in teams are more effective in part due to________ which is the enhancement to performance that comes simply from working with other people instead of by oneself.

Drugstore chains can be found located quite close to each other, serving a neighborhood of blocks, not miles. Which distinct feature of service technology does this distribution of facilities illustrate?

Placing employees close to their customers

What type of conflict occurs when members of a team feel an interpersonal incompatibility and tension with other members of the group?

Relationship conflict

Prejudice

Tendency to view people who are different as being deficient

Stagecoach is the name of a company that operates bus and rail services in the United Kingdom. Which of the following is an external factor that could influence work forecasting for Stagecoach?

The availability of applicants who can drive for the company

functional

The organization achieves economies of scale because units like customer service, shipping, and legal that serve the entire organization are relatively large.

team norms

The team created to document procedures throughout the organization had several ______, or expectations of behavior: be on time for meetings, check email on evenings and weekends, and share cute animal videos found online.

forming

Todd, Tim, Zanthia, and Tubrina came together for the first time today to talk about how they will develop a new 3-D printer. The team, in its ______ stage, is defining what task it will perform and how it will achieve it.

One of the major concerns of employees who work in HRM is to develop human capital. What is one of the best ways a manager can develop human capital?

Train unskilled workers so they can efficiently perform their tasks.

Which concept of good organization does the dual authority structure of a matrix violate?

Unity-of-command concept

organizational structure

When managers meet to discuss ______ , topics on the agenda include how tasks will be assigned, reporting relationships, and how to coordinate effort across departments.

divisional

When the unit focusing on business-to-business (B2B) customers develops a new, highly effective customer-tracking system, this system is not shared with the unit focusing on individual retail customers.

Tyranny

authority>responsibility

Matrix approach

combines functions and divisional structures -coordination and collaboration -dual reporting relationship

Which type of team is composed of a manager and his or her subordinates as shown in the organizational chart of the company?

command

functional team

composed of a manager & his/her subordinates (a dept.)

virtual team

composed of dispersed members who are linked through some sort of technology

Responsibility

duty of organizational members to perform tasks or activities as assigned

accountability

is involved when your manager reviews your performance and evaluates your outcomes.

Delegation

managers can change authority to lower levels

Less cooperation

responsibility>authority

A group of two or more workers who interact with one another and coordinate their work activities toward the accomplishment of a specific goal is called a(n):

team

Span of management

the number of employees reporting to a supervisor/manager

Elements of the new social contract include a focus on the worker's future employability, as well as on the worker's sense of personal responsibility.

true

Internal Recruiting

-promotes from within -cheaper -higher levels of commitment, -development, and satisfaction

Functional approach

grouping of positions into departments based on skills, expertise, work activities, and resource use -efficient -shared resources -centralized decision making Cons -lack of communication, coordination -slow decision making