management ch 7

As a department manager, Aoki worked out a plan with her team and helped set goals for each of her employees to increase their productivity. However, each employee ended up with at least 15 goals. Which of the following criteria for effective goal setting did she violate?

d. Goals should cover only the key result areas.

Kia has set a new operational goal for her work group to eliminate overtime. What operational plan should Kia implement to achieve this goal?

d. She should discover daily and weekly scheduling roadblocks.

3. Walking might be a good way to lose some weight.

plan

Bonnie has set the goal of completing a four-year college degree. This goal should be helpful to her because of all the following reasons except

She doesn't want to work under a deadline.

What type of standing plan specifies what an organization should do when one of its employees files a grievance?

d. A procedure

Executives use strategy maps to keep track of key performance metrics, such as percentage of customer service calls resolved within specified time periods.

false

1. By the time I start my next contract, 3 of my unlicensed electricians will be licensed.

goal

1. One month from today, I will have lost 20 pounds.

goal

2. Two months from now, I will have 15 licensed electricians working for me.

goal

A is a desired future circumstance or condition that the organization wants to realize.

goal

A specifies the way in which an outcome will be achieved and can include the actions to be taken, the resources to be used, and the time frame for accomplishment.

plan

I'll recruit people in an International Brotherhood of Electrical Workers apprenticeship program, since they will be more likely to have the skills they need to get their license.

plan

Managers are engaged in when they determine desired outcomes and the means to achieve them.

planning

Professor Chan has been teaching management for State University for over 20 years. During this time, he also helped place students into internships and positions after college graduation. One day in Professor Chan's Management 101 class, a student asked him what traits he noticed that successful graduates had in common. Professor Chan said "their ability to plan and prepare ahead-whether for a test or a job interview." Which of the following student traits best match Professor Chan's statement?

A student asks questions about a lecture to see how concepts fit in with the bigger picture of the course.

Which of the following is not a reason to set goals?

Goal-setting takes too much discipline.

A student who has good study habits while in college will likely do which of the following as a new manager?

Prepare an agenda and notes before a meeting with executive management

Which of the following study habits may not be a good predictor of your planning approach as a new manager?

You frequently focus on the facts and details because you rarely see the overall picture.

Which of the following is a characteristic of an organizational strategy map?

a. It shows how an organization's specific goals and plans are linked.

Which of the following illustrates a limitation of planning?

b. Jake follows through on his work plan but is hindered but an unforeseen event.

A solar energy manufacturing company is expecting new innovations to change its equipment and processes over the next few years. To achieve this goal, the company provides rigorous training to all its employees that is specific to the new technology. Which of the following actions illustrates that the company's managers know how to keep employees on track toward accomplishing their final goal?

b. Meeting biannually for evaluating employee progress

What can simultaneously be considered the best feature and, from some employees' viewpoint, the worst characteristic of stretch goals?

b. Stretch goals are beyond the current levels of organizational capability.

A nonprofit organization has piloted a new approach to designing and building long-term care facilities that take into account the needs of elderly residents. Based on the success of their pilot attempt, the organization has now decided to standardize its construction plans. From now on, all their facilities are going to be similarly built. Which management action does this represent?

c. Adopting a new standing plan

Which of the following is at the top of an organization's goal hierarchy?

c. The mission statement

How does the management by means (MBM) approach differ from the management by objectives (MBO) approach?

c. Unlike MBM, the MBO method makes success or failure to achieve goals part of the appraisal system.

Scientists have discovered that the influenza virus often modifies its genetic material and protein structure. In order to tackle the seasonal changes in the influenza virus, vaccine manufacturers have decided to produce a new influenza vaccine every six months. This is an example of a(n):

c. operational goal.

Reed is a division head at a multinational corporation (MNC) that specializes in ergonomical chairs and fitness training equipment. Recently, the top management at the MNC has decided to contribute to better employee health and the fitness of at least 10 million people around the world. To realize this goal, Reed breaks down the top management's goals into smaller units and defines specific goals for his division. In this case, Reed is defining a _____.

c. tactical goal

How would you describe the best type of goal?

clear and specific

is used to tackle issues when an organization faces a situation in which its continued existence may be in question.

crisis planning

The strategic goals of an organization are also called .

official goals

Typically set by frontline managers, are the precise, measurable outcomes expected from departments, work groups, and individuals.

operational goals

2. I can lose weight by eating more fruits and vegetables.

plan

Promoting cross-silo cooperation is a major part of coalitional management.

true