Management Chapter 1

The Figurehead Role

This set of behaviors emphasizes ceremonial activities, such as attending a social function, welcoming a visiting dignitary, or presiding at a farewell reception for a departing employee.

The Monitor Role

This type of behavior involves extensive information seeking in which managers engage to remain aware of crucial developments that may affect their units and their own work.

The Spokesperson Role

A manager is frequently called upon to represent the views of the unit for which he or she is responsible. At lower management levels, this typically involves representing the unit to other individuals or groups within the organization. At higher management levels, this typically involves an external component, presenting the organization's activities and concerns to external constituents, such as customers and suppliers.

The Disseminator Role

A manager not only receives information but also sends it. This often includes information that the receiver wants but otherwise has no easy access to without the help of the manager.

What are the 4 Decisional Roles?

The Entrepreneurial Role The Disturbance Handler Role The Resource Allocator Role The Negotiator Role

Interpersonal roles are composed of three types of behavior. What are they

The Figurehead Role Leader Liaison

three specific informational roles:

The Monitor Role The Disseminator Role The Spokesperson Role

The Liaison Role

This role emphasizes a manager's contacts with those outside the formal chain of command. These contacts include not only other managers within the organization but also such external individuals as customers, suppliers, government officials, and managers from other organizations.

The Leader Role

This role involves influencing or directing others. It is the set of responsibilities people typically associate with a manager's job, as the organization gives the manager formal authority over the work of others.

Effective managers________

must ensure the efficient use of resources but also use the resources in ways that maximize achieving the organization's goals.

Mintzberg's typology of managerial roles has three major categories:

interpersonal, informational, and decisional

Mintzberg based his classification system on ...

research regarding how managers spend their time at work, primarily with regard to the roles they play.