Management Chapter 1 FIU

Jeremy has focused on developing his listening skills and using his​ firm's new intranet technology to better convey information. On which of the employability skills is Jeremy​ focusing?

Communication

Susan appears to be running the production line well and from talking with other employees, Mike finds that she is knowledgeable and well-respected. Mike is anxious to step into his new position as manager. What should he do to help establish himself in his new position?

Request a meeting with Betty, the previous manager, so that she can give Mike any guidance and information he can use in managing the production line.

After checking through a summary of quality reports, Mike finds that there is not a problem with the quality of yogurt from his production line. Mike feels confident that the vendors must be experiencing a problem that goes beyond the production floor. How should Mike respond?

Arrange a meeting with Jim to talk about this issue.

At Mikes first meeting with other business unit managers, his boss, Jim, goes through the latest production data. Mike finds that over the last several months, vendors have complained about problems with some of the yogurt from his line. How should Mike respond to this news?

Before making a decision on what to do, Mike should verify these reports to get a better idea of this issue.

Mike knows that he will make a good business unit manager. His past management experience taught him that there is always a transition period when moving to a new position. Which of the following should Mike do to help himself adjust and gain confidence?

Begin reading his business production lines manuals for standard operating procedures, then check in with employees and other managers to ensure the procedures are efficient and consistent with the goals set out by Jim.

Which of the employability skills is demonstrated when employees work together on a​ task, negotiate their​ differences, and produce a final product reflecting their joint​ actions?

Collaboration

Which statement BEST explains how managerial job performance should be​ evaluated?

Effectiveness and efficiency go hand in​ hand, and a good manager accomplishes both.

Mike looks at Betty's files and sees that she was using four different spreadsheets to record production line and employee information. Mike immediately recognizes he can save time entering data if he were to integrate the sheets and use the software to print an automated report. Mike has experience integrating spreadsheets and does not need any technical advice. Should Mike work on the spreadsheets, and if so, how should he do it? How should Mike proceed?

Get Bettys opinion on the value of integrating the spreadsheets. If she feels like its a good idea, then make the change.

Zane says: ". . . I'm a long-term guy, I look at the opportunities that present themselves not in a 60-day or 6-month opportunity, but in a 6-year or 20-year opportunity." One of the ways he does this is by supplying bicycles to companies such as American Express, which give the bikes as rewards to customers. Which managerial skill does this example illustrate?

Innovation

According to Zane, it was difficult for him to empower his employees and not micromanage; however, he realized that being responsive to his employees' needs—allowing them to work independently—made them happier and more responsive to customers. Which managerial skill does this primarily illustrate?

Interpersonal

Which of the following statements is true about the universality of​ management?

Management is needed in all organizational areas.

What is the value of studying management even if you plan to pursue a career that requires a professional certification such as a​ CPA, doctor, or​ attorney?

Management is universally needed in all organizations.

​Today's marketplace is very fluid with an increase in competition and customers who are more discerning and better informed. How has management changed in​ response?

Managers are recognizing that delivering​ consistent, high-quality customer service is essential for survival and success in​ today's competitive environment and that employees are an important part of that equation.

Zane mentions that he has begun to use solar panels and green technology in his building. What does this action best illustrate?

Managing in a sustainable manner

Which statement best explains why it is difficult to differentiate between managerial and nonmanagerial​ employees?

Many traditional nonmanagerial jobs now include managerial activities.

After a few days of orientation and getting to meet with other managers and employees in the company, what should be Mikes first priority in the business unit?

Set up a meeting with employees in his production line.

Zane says this about his business: ". . . the community is really the reason that we've had this success . . . So I support all the nonprofit organizations that come in . . .". As a manager, Zane is considering which aspects of a sustainable business?

Social aspects of the business

Which of the following statements about the changing nature of management in​ today's marketplace is most likely​ true?

Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.

Mikes first couple of weeks as a production manager have been frustrating. He feels that his employees know more than he does about the unit. Mike has also heard several comments referring to him as an "outsider" who doesnt have the management skills to run the unit. How should Mike respond to these comments?

Talk to Jim about his job performance so far and get his opinion on how he could improve on his decisions.

Mike decides that he needs to gather some much-needed information on how the line is working. For a manager in Mikes position, what type of information will be most useful to collect?

Technical information on how to run the line efficiently

Fayol identified the management functions as​ planning, organizing,​ leading, coordinating, and controlling. Which of the following accurately describes the control​ function?

The control function involves monitoring and evaluating performance to ensure goals are met and work is done as it should be.

Which of the following is considered the most important variable in employee productivity and loyalty within an​ organization?

The quality of the relationship between an employee and a direct supervisor

What is considered a​ manager's primary​ responsibility?

To oversee the work of other people so organizational goals can be accomplished

Zane mentions that many of his competitors fail because they think they're in the "selling stuff" business not the "customer service" business. This shows that Zane understands that ________.

consistent, high-quality customer service is essential for survival

Managers play a crucial role in identifying and responding to all of the following organizational challenges except​ ________.

robots replacing managers