Management Chapter 1 Notes

Mentor

An experienced person who provided guidance to someone new to the work world

Management Process: Organizing

Arrange tasks, people, and other resources to accomplish work. This is lower level stuff. EX: "What needs to be done and who needs to do it??"

Technical skills

Consist of job specific knowledge needed to preform well in a specialized field

Artificial intelligence

Creating computer systems that can stimulate human reasoning and responses

First-Line Managers

Department heads, supervisors, etc. Make short term operating decisions, directing the daily tasks of non managerial personnel. JOB: Direct daily tasks SKILLS: Human skills and technical skills

Decisional roles

ENTREPRENEUR, DISTURBANCE HANDLER, RESOURCE ALLOCATOR, AND NEGOTIATOR. Use information to make decisions to solve problems or take advantage of opportunities.

Informational roles

MONITOR, DISSEMINATOR, AND SPOKESPERSON. Managers receive and communicate information

Top Managers

Make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it. JOB: More planning, where organization needs to go, etc. Need to see things from a broad perspective (long-term) SKILLS NEEDED: Conceptual and human skills.

Management Process: Controlling

Monitor preformance, compare it with goals, and take corrective action as needed

Management Process: Leading

Motivate, direct, and otherwise influence people to work hard to achieve the organization's goals

Organizations: Non-Profit

Offer services: Goodwill, humane society. These operate to see that goals are met

Functional manager

Responsible for just one organizational activity

General manager

Responsible for several organizational activities. CEO's are examples

Entrepreneur

Sees a new opportunity for a product or service and launches a business to try to realize it

Management Process: Planning

Set goals and determine how to achieve them. This is higher level stuff

Intrapreneur

Someone who works inside and organization who sees an opportunity for a product or service and mobilizes the organizations resources to try to realize it

Team leaders

A manager who is responsible for facilitating team activities toward achieving key results. May or may not be a manager. Expect to lead, fairly new idea

Competitive advantage

Ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them. DO THIS BY: 1) Being responsive to customers 2) Innovation 3) Quality 4) Efficiency

Soft skills

Ability to motivate, to inspire trust, to communicate with others

Conceptual skills

Ability to think analytically, to visualize an organization as a whole and understand how the parts come together

Organizations: Mutual-Benefit

Advance interests for a group of members. Farmers Coop, clubs on campus where you pay a fee and reap benefits. THESE TYPES OF THINGS HAVE MEMBERS

Middle Managers

Implement policies and plans of the top managers above them and supervise and coordinate the activities of the first line managers below. Not doing top level strategies but have to understand it JOB: Implement and coordinate. MUST HAVE A MIX OF ALL SKILLS EXAMPLES: Plant/district managers

Interpersonal roles

FIGUREHEAD, LEADER, LIAISON Managers interact with people inside and out their work units

Organizations: For-Profit

GOAL IS TO MAKE MONEY EX: Walmart, subway, top of the stairs.

Organization

Groups of people working together for a common purpose

Effectiveness

The ENDS of achieving a goal. Achieving your goals. FOCUS ON THIS FIRST

Efficiency

The MEANS of getting things done. Using people, resources, etc. effectively to achieve a goal. EXAMPLE: Cable companies being outsourcing across the country

Management

The art of getting things done through people and processes

Collaborative commuting

Using state of the art computer stuff will help people work better together

Management process

Using your inputs to make outputs

Telecommute

Work from home or remote locations using variety of technologies

The Multiplier Effect

Your influence on the organization is multiplied far beyond the results that can be achieved by just one person