Management chapter 7 homework review

Which can be a period of high economic performance for an organization?

Application growth

Which of the following is an organization development (OD) technique that helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization? A. Third - party peacemaking B. Life and career planning C. Counseling D. Process consultation

B. Life and career planning

Which of the following is an example of a work sequence change in a service organization?

Changing the way claims are processed

Sales are down, and Francis knows he needs to make some changes to reverse the trend and not only bring sales up to the previous level, but actually increase them by 5% over the last year. He is now trying to understand whether the downturn was caused by poor customer service poor quality product , Improper pricing, or some other factor. Which step has Francis reached in the comprehensive approach to change?

Diagnosing relevant variables

Consumer tastes and preferences are _ Forces that influence an organizations product line

External

In most change situations there are factors that make the change process more difficult and others that seem to ease the process. The process by which a manager identifies these factors and then tries to tip the balance so that the factors facilitating the change outweigh those hindering the changes called

Force field analysis

Which type of innovation refers to a new product, service, or technology that modifies an existing one?

Incremental innovations

Which of the following is one of the assumptions on which the theory and practice of organization development are based?

The total organization in the way it is designed influenced the way individuals behave within the organization

Image LLC an advertising company has recently received several long-term projects from leading companies. Image has decided to switch from functional departmentalization to cross functional work teams to be able to perform better. This is an example of change in the area of

organization structure and design