Management exam 1

How does a group differ from a team?

A group is often a collection of people working independently on their own goals; a team is assembled to accomplish mutual goals.

Needs-based theories propose that a manager's job is to determine what employees' needs are and then to

create the work environment that meets those needs.

Internal attribution attributes someone's behavior to

their specific characteristics.

A tendency to attribute our successes to internal causes and our failures to the situation is evidence of

self-serving bias.

Zoe and Zane are graphic designers at Highland Lithographics. Both have the same job description and were hired at about the same time. Earlier this month, Zoe found out that Zane makes $15.00 an hour while she makes $12.00. What theory of motivation best explains why Zoe went to her boss to complain about the pay disparity and try to get a raise?

Equity theory

What strategy can help ensure a successful meeting?

Manage the group dynamic for full participation.

Which descriptor is one of the "Big Five" personality traits? -neuroticism -agreeableness -extraversion -all of the above

all of the above

An example of a deep-level diversity traits is

attitudes

Individuals with an internal locus of control

believe that what happens to them is their own doing.

A group where there is a great deal of camaraderie is a group experiencing

cohesion

Across a variety of occupations and jobs, what personality trait most uniformly predicts how high a person's performance will be?

conscientiousness

To influence instrumentality, managers can

consistently reward high performers.

In what stage of Tuckman's map of group evolution do members try to share information about themselves with other members?

forming

Organizational behavior may be analyzed at different levels of analysis. Studying how a manager's personality affects departmental effectiveness is an example of which level of analysis?

group

Ability refers to

having the skills and knowledge required to perform the job.

Positive reinforcement tends to

increase the desired behavior.

What is the best example of intrinsic motivation?

mentoring someone at work because you enjoy it

Collectivistic cultures are those in which

people tend to have strong bonds to their groups, and group membership forms a person's self-identity.

Research on job characteristics indicates that

people who have a high growth need tend to expect their jobs to help them build new skills.

A term for all of a person's relatively stable feelings, thoughts, and behavioral patterns is

personality

How might your team utilize the "Anticipated Issues" section of the team charter to get around the following issues:

1) Lack of video editing skills → Identifying an outside resource to consult. 2)Conflicting schedules? → Determining a specified team meeting time each week for the rest of the semester.

How can managers best influence the perceptions of expectancy theory?

Conduct employee surveys periodically to ascertain what employees consider to be rewards for performance and integrate that in some manner into the performance evaluation program.

Which of the following would NOT be an appropriate "Consequence" for the team to list in dealing with someone who repeatedly violated the "Agreed-Upon Norms" for quality of work outlined in the "Team Ground Rules" section of the team charter?

Expecting the professor to handle the issue.

Kohsoom is a new project team leader. Jerome is chatting with him about some of the problems that could arise and prevent his team from being successful. Jerome offers what advice to overcome barriers to team success?

Floundering often results from a lack of clear goals; clarify goals from the outset of the project.

Which employee is most likely to turnover?

Fred, who has a negative work attitude.

The similarity-attraction phenomenon may explain which of the following?

Having women on selection committees tend to increase the number of women who are hired.

According to research, which statement regarding race diversity in the American workplace is correct?

Overt discrimination against ethnic minorities still occurs in many U.S. workplaces.

Person-job fit refers to the

degree to which a person's skill, knowledge, abilities, and other characteristics match the job demands.

Which personality characteristic tends to lead to effectiveness in jobs with a lot of opportunities to interact with others?

extraversion

Getting a high grade should be your team's most important objective described in the "Team Mission, Objectives and Aspiration" section of the team charter.

false

Which of the Big 5 personality traits correlates negatively with job satisfaction?

neuroticism

An attitude is

our opinions, beliefs, and feelings about our environment.

Laura takes a personality survey and finds she strongly exhibits the trait of agreeableness. Laura can be described as

pleasant, tolerant, sensitive, and kind.

For researchers, hypotheses are

tentative guesses for expected observations that can be tested.

In expectancy theory, valence is

the anticipated satisfaction that will result from an outcome.

Task interdependence refers to

the degree that team members are dependent upon one another to get information, support, or materials from other team members.

Interactional justice is understood to be

the degree to which people are treated with respect, kindness, and dignity in interpersonal interactions.

Organizational commitment refers to a. an unwritten understanding about what an

the emotional attachment people have toward the company they work for.

Job satisfaction refers to

the feelings people have toward their jobs.

In the workplace, motivation refers to

the intention of achieving a goal, leading to goal-directed behavior.

Research and hands-on experience have demonstrated that teams are most successful when they determine shared values and goals, develop a communication strategy, and establish how decisions will be made and by whom, which is known as

the team charter or contract.