Management Exam 1 Questions

In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure.

false

Innovation is confined to high-tech and other technologically sophisticated organizations.

false

Only when a country's political/legal environment is unstable or revolutionary is it of concern to managers.

false

Our human nature is to not accept or approach anything that's different from us.

false

Which of the following is a multinational corporation that tailors marketing strategies to the host country's unique characteristics? A) borderless organization B) global company C) multidomestic corporation D) transnational organization

multidomestic corporation

Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating in a customer-responsive culture.

true

GLOBE is a program that identifies nine dimensions on which national cultures differ.

true

In order for organizations to survive successfully, managers must create a customer-responsive organization.

true

Efficiency is described as "doing things right."

true

Today's managers are just as likely to be women as they are men.

true

Which of the following statements is true of employing disabled employees? A) Hiring people with disabilities leads to higher employment costs and lower profit margins. B) Workers with disabilities lack job skills and experience necessary to perform as well others. C) Employees with disabilities are exempt from potential disciplinary action and there are high costs associated with accommodating disabled employees. D) A person with a disability for whom workplace accommodations have been provided has the same obligations, accountability and rights as far as job performance.

A person with a disability for whom workplace accommodations have been provided has the same obligations, accountability and rights as far as job performance.

________ is the extent to which a society encourages people to be tough, confrontational, and competitive rather than modest and tender. A) Future orientation B) Institutional collectivism C) Assertiveness D) Humane orientation

Assertiveness

______ is a term that describes a tendency or preference toward a particular perspective or ideology. A) Bias B) Logic C) Impartiality D) Reasoning

Bias

Which of the following is a characteristic of an organization with a strong culture? A) Management strives to delink shared values from behaviors as much as possible. B) Culture conveys consistent messages about what is important to the organization. C) The core set of organizational values is zealously guarded by the management. D) Emphasis is laid on the future of the organization, rather than acquainting employees with company history or past heroes.

Culture conveys consistent messages about what is important to the organization

Which of the following is true concerning the three managerial levels? A) Technical skills tend to be most important for middle-level managers. B) Conceptual skills are most important for lower-level managers. C) Human skills remain equally important to all levels of management. D) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.

Human skills remain equally important to all levels of management

According to the text, which of the following is a typical definition of a multinational corporation? A) It is a company that maintains operations in multiple countries. B) It is a company that maintains franchises in one country. C) It is a company that has multiple home bases and manufacturing plants. D) It is a company that pays corporate taxes in at least two countries.

It is a company that maintains operations in multiple countries

________ is a process whereby an experienced organizational member provides advice and guidance to a less-experienced member. A) Delegating B) Integration C) Mentoring D) Assimilation

Mentoring

Which of the following is the basic difference between multidomestic corporations and global companies? A) Multidomestic corporations typically do business with more countries than global companies. B) Multidomestic corporations are run by global companies but must be owned by a local, national company. C) Multidomestic corporations decentralize management to the local country, while global companies centralize management in the home country. D) Multidomestic corporations reflect an ethnocentric attitude, while global companies reflect a polycentric attitude.

Multidomestic corporations decentralize management to the local country, while global companies centralize management in the home country.

Which of the following statements is true of gender diversity in workplaces? A) No consistent male-female differences exist in problem-solving ability, analytical skills, competitive drive, motivation, sociability, or learning ability. B) Today, men make up nearly two-thirds of the workforce, while women account for the remaining third. C) Affirmative action policies have resulted in men, generally, starting their careers at higher levels than men. D) Despite the disparity in representation in the workforce, women earn nearly as much as men do on a median basis.

No consistent male-female differences exist in problem-solving ability, analytical skills, competitive drive, motivation, sociability, or learning ability

________ has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act. A) Corporate hierarchy B) Business configuration C) Organization culture D) Industrial psychology

Organization culture

The ________ is a Paris-based international economic organization whose mission is to help its 30 member countries achieve sustainable economic growth and employment and raise the standard of living in member countries while maintaining financial stability in order to contribute to the development of the world economy. A) Organization for European Economic Cooperation B) Organizational Council of Europe C) Organization of European States D) Organization for Economic Cooperation and Development

Organization for Economic Cooperation and Development

Which of the following trends has been observed in the world population in terms of aging? A) People aged 65 and older will soon outnumber children under age 5 for the first time in history. B) The world's population aged 80 and over is projected to shrink to less than half its current estimate between the years 2008 and 2040. C) The world's population is growing younger at a faster rate than it did in the previous century. D) As nations have advanced economically, birthrates have increased in proportion and contributed to the subsequent decrease in the median age of the world's population.

People aged 65 and older will soon outnumber children under age 5 for the first time in history

______ refers to a preconceived belief, opinion, or judgment toward a person or a group of people. A) Prejudice B) Impartiality C) Equanimity D) Objectivity

Prejudice

________ is a process that helps new employees learn the organization's way of doing things. A) Externalization B) Socialization C) Deculturation D) Transculturation

Socialization

How does surface-level diversity differ from deep-level diversity? A) Surface-level diversity is reflected by differences in personality and values, while deep-level diversity is influenced by age and ethnic differences. B) Surface-level diversity can affect the way people view organizational rewards and their communication with other, while deep-level diversity do not necessarily reflect the ways people think or feel. C) Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work. D) Surface-level diversity becomes more important as people get to know each other, while deep-level diversity becomes less relevant with increasing familiarity between people.

Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work

Which of the following statements regarding managers in today's world is accurate? A) Their age range is limited to between 30 and 65 years. B) They are found only in large corporations. C) They can be found exclusively in for-profit organizations. D) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors

________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. A) First-line managers B) Top managers C) Production managers D) Research managers

Top managers

The ________ is a group of closely associated institutions, all owned by its member countries, that provides vital financial and technical assistance to developing countries around the world. A) International Chamber of Commerce B) World Bank Group C) Organization for Economic Cooperation and Development D) World Economic Forum

World Bank Group

Which of the following is most likely to have a highly spiritual organizational culture? A) a highly aggressive, competitive business B) a company with high tolerance of employee expression C) a business that focuses strictly on outcomes D) a business that emphasizes centralized control

a company with high tolerance of employee expression

Which of the following is a benefit of workplace diversity? A) better use of talent B) improved system flexibility C) potential to improve market share D) reduced costs associated with high turnover E) all of the above

all of the above

As a form of discrimination, incivility is said to occur when ________. A) an employee is excluded from job opportunities or social events B) an employee belonging to a specific group is overtly threatened or bullied C) an employee's opinions are consciously ignored D) an employee is denied equal opportunity to perform

an employee's opinions are consciously ignored

Which of the following examples would be considered appropriate stereotyping? A) assuming women to be particularly bad drivers B) bracketing working mothers as not being committed fully to their jobs C) assuming red-haired people have rather nasty tempers D) asking someone from accounting to help with a budgeting problem

asking someone from accounting to help with a budgeting problem

Michael's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill? A) conceptual B) communication C) effectiveness D) interpersonal

conceptual

The process of monitoring, comparing, and correcting is called ________. A) controlling B) planning C) leading D) organizing

controlling

The term ________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization. A) organizational culture B) corporate rituals C) business ethics D) employee mentoring

corporate rituals

Which of the following is an example of an efficient manufacturing technique? A) cutting inventory levels B) increasing the amount of time to manufacture products C) increasing product reject rates D) meeting customers' rigorous demand

cutting inventory levels

One section of Shana's company's business plan involves setting up a foreign subsidiary. This arrangement involves ________. A) making products domestically and selling them abroad B) Shana's company giving the foreign subsidiary the right to use its brand name C) directly investing in a foreign country D) minimum global investment

directly investing in a foreign country

Which of the following factors is an economic component of an organization's external environment? A) family composition B) education level C) disposable income D) geographic location

disposable income

In terms of workplace diversity, the New Millenium has witnessed increased focus on ________. A) complying with laws and regulations laid down by the Equal Employment Opportunity Commission B) assimilating minorities and women employees into the corporate setting C) shifting from compliance to include everyone in diversification efforts D) diversity and inclusion for business success, profitability, and growth

diversity and inclusion for business success, profitability, and growth

Effectiveness is associated with ________. A) reducing inventory B) decreasing production time C) doing the right things D) doing things right

doing the right things

In which of the following environments do managers in an organization have the greatest influence on organizational outcomes? A) stable and complex environments B) dynamic and simple environments C) stable and simple environments D) dynamic and complex environments

dynamic and complex environments

If Brenda accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is ________. A) efficient, but ineffective B) a leader, but not a top manager C) project oriented, but not effective D) effective, but inefficient

effective, but inefficient

The fact that Brenda completes the right projects to make her business successful is an indication of her ________ as a manager. A) universality B) effectiveness C) efficiency D) none of the above

effectiveness

Brenda's ability to produce the same amount of product with fewer personnel is a reflection of her ___. A) effectiveness B) process skills C) leadership D) efficiency

efficiency

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals. A) effectiveness; efficiency B) efficiency; effectiveness C) effectiveness; effability D) efficiency; experience

efficiency; effectiveness

A manager who wishes to be successful in international business should avoid a(n) ________ attitude. A) multicultural B) multiracial C) ethnocentric D) geocentric

ethnocentric

_________ is a form of discrimination that results from being assigned to marginal job roles or given light workloads that don't lead to promotion. A) exclusion B).mockery and insult C) prejudice D) insensitivity

exclusion

When an organization makes products domestically and sells them abroad, it indulges in ________. A) importing B) exporting C) licensing D) franchising

exporting

Which of the following most accurately reflects the symbolic view of management? A) Managers are directly responsible for an organization's success or failure. B) Managers have to ensure that every obstacle is overcome on the way to achieving the organization's goals. C) External forces are responsible for an organization's success or failure. D) Employees are directly responsible for an organization's success or failure.

external forces are responsible for an organization's success or failure

Conceptual skills are less important to top managers.

false

Deep-level diversity refers to easily perceived differences that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel.

false

Determining who reports to whom is part of the controlling function of management.

false

Directing and motivating are part of the controlling function of management.

false

Effectiveness refers to getting the most output from the least amount of input.

false

In order to develop an innovative organizational culture, managers must not tolerate ambiguity and uncertainty, and discourage risk-taking.

false

In strong organizational cultures, employees have little knowledge of company history or heroes; what is important is present performance.

false

The polycentric attitude is a world-oriented view focusing on using the best approaches and people from around the globe.

false

The process of exporting involves acquiring products made abroad and selling them domestically.

false

The shared aspect of culture implies that all employees in an organization approve of the culture.

false

Total Quality Management is a philosophy of management that is driven by occasional focus on improvement in all aspects of a company.

false

Supervisor is another name for which of the following? A) team leader B) middle manager C) first-line manager D) top manager

first-line manager

Which of the following arrangements involves the greatest commitment of resources and poses the greatest amount of risk? A) exporting B) franchising C) foreign subsidiary D) global sourcing

foreign subsidiary

Which of the following is a characteristic found in an innovative culture? A) a serious outlook toward work B) intolerance toward uncertainty or ambiguity C) resolution of employee issues based on personal interest D) freedom for employees to express opinions

freedom for employees to express opinions

In today's global environment, managers must have a(n) ________ attitude in order to be successful. A) ethnocentric B) parochial C) bigoted D) geocentric

geocentric

Jane joins an international student association in order to better understand the views of students from other countries. She is trying to become more ________ in her attitude. A) parochialistic B) nurturing C) ethnocentric D) geocentric

geocentric

Workplace spirituality has become important in the contemporary workplace because it ______. A) increases organizational efficiency B) boosts company profits C) gives employees a sense of purpose D) brings religion into business

gives employees a sense of purpose

If Shana's company decides to open another company in France but centralizes its management in the United States, it would be considered a ________. A) transnational corporation B) global company C) borderless organization D) multidomestic corporation

global company

A country where people look to the future and value thrift and persistence is said to ________. A) have an individualistic attitude B) have a long-term orientation C) be nurturing D) be achievement oriented

have a long-term orientation

Managers with good ______ know how to communicate, motivate and lead to get the best out of people. A) human skills B) conceptual skills C) technical skills D) empirical skills

human skills

When Michael meets with Betty and Joyce to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills? A) technical skills B) human skills C) conceptual skills D) empirical skills

human skills

Which of the following skills involves the ability to work well with other people, both individually and in a group? A) technical skills B) assessment skills C) planning skills D) human skills

human skills

When an organization acquires products made abroad and sells them domestically, it indulges in ______. A) global sourcing B) licensing C) importing D) franchising

importing

Which of the following is a disadvantage of having a strong organizational culture? A) high employee turnover B) decreased organizational performance C) low loyalty towards the organization D) inability to respond to changing conditions

inability to respond to changing conditions

Which of the following is a criticism of spiritual organizational cultures? A) inhibition of employees' expressions and emotions B) incompatibility between profits and spirituality C) lack of openness with stakeholders such as customers and suppliers D) absence of employee empowerment

incompatibility between profits and spirituality

Increased accountability of employees is typically caused by ________. A) increased digitization B) increased emphasis on organizational ethics C) security threats to the organization D) discrimination concerns

increased emphasis on organizational ethics

When Joe tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions? A) controlling B) leading C) planning D) organizing

leading (motivating)

An ethnocentric attitude ________. A) prompts managers to have a global view and look for the best approaches and people regardless of their origin. B) is the belief that the home country has the best work approaches and practices C) is the view that employees in the host country know the best work approaches and practices D) gives a manager a much broader understanding of what it takes to manage in a global environment

is the belief that the home country has the best work approaches and practices

Technical skills include ________. A) experience gained by experiments that are used in performing managerial tasks B) job specific knowledge needed to proficiently perform work tasks C) the ability to work well with individuals and groups D) skills managers use to think and to conceptualize about abstract and complex situations

job specific knowledge needed to proficiently perform work tasks

A(n) ________ is a specific type of alliance in which the partners form a separate, independent organization for some business purpose, often related to a new venture. A) equity strategic alliance B) joint venture C) global venture D) nonequity strategic alliance

joint venture

A manager resolving conflict among organizational members is performing which of the following functions? A) controlling B) planning C) organizing D) leading

leading

Motivating subordinates is primarily associated with the management function of ________. A) planning B) organizing C) leading D) controlling

leading

A country with ______ is comfortable with risks and is tolerant towards different behavior and opinions. A) low uncertainty avoidance B) short-term orientation C) low power distance D) performance orientation

low uncertainty avoidance

The current dominant assumption in management theory suggests that ________. A) an organization's success or failure is due to external forces outside managers' control B) managers' roles are increasingly becoming peripheral and staff manage their own areas of expertise C) managers are directly responsible for an organization's success or failure D) managers cannot significantly affect an organization's performance because they are constrained by the abilities of their employees

managers are directly responsible for an organization's success or failure

The omnipotent view of management states that ________. A) managers' roles are peripheral and staff manage their own areas of the business B) managers are directly responsible for an organization's success or failure C) managers should allow employees to take part in decision-making D) managers have little or no responsibility for an organization's success or failure

managers are directly responsible for an organization's success or failure

What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees? A) mockery and insults B) discriminatory policies C) exclusion D) intimidation

mockery and insults

If Shana's company decides to open a completely new operation in Germany, tailoring the company to local customs and marketing strategies and hiring local managers, it would be then considered a ________. A) transnational corporation B) global company C) borderless organization D) multidomestic corporation

multidomestic corporation

The soccer league in England is notorious for the number of team managers fired over the course of a single season, due to poor team form and consequently, poor results. It is evident from this information that the league endorses a(n) ________ view of management. A) symbolic B) omnipotent C) laissez-faire D) democratic

omnipotent

Which of the following represents the two views of managerial impact on the success or failure of the organization? A) omnipotent and symbolic B) omnipotent and reflective C) symbolic and interactive D) reflective and interactive

omnipotent and symbolic

Google has been cited as a model for employee satisfaction. Google takes extensive care to ensure employees have the best available conditions to perform, ranging from free snack bars, free massages, innovation rooms, spas-on-site, and many more such measures. Which dimension of organizational culture is Google said to emphasize through such measures? A) stability B) aggressiveness C) people orientation D) attention to detail

people orientation

Which dimension of the organizational culture is workplace spirituality most closely related to? A) outcome-orientation B) innovation and risk taking C) attention to detail D) people-orientation

people-orientation

Differences arising from which of the following factors becomes more important to people as they get to know each other? A) gender B) ethnicity C) race D) personality

personality

Establishing strategies for achieving organizational goals is a part of the ________ function. A) leading B) coordinating C) planning D) organizing

planning

Today, the basic management functions have been condensed to ________. A) planning, organizing, commanding, and coordinating B) planning, organizing, coordinating, and controlling C) planning, organizing, commanding, and controlling D) planning, organizing, leading, and controlling

planning, organizing, leading and controlling

Which of the following represents one of the rewards of being a manager? A) operating with limited resources B) receiving recognition in the organization C) motivating workers in chaotic situations D) doing duties that are more clerical than managerial

receiving recognition in the organization

Speaking at a business forum you plan to explain during your talk that the acronyms EU, USMCA (formerly NAFTA), and ASEAN refer to ________. A) regional trade alliances B) foreign airlines C) soccer teams in Europe D) new multinational corporations

regional trade alliances

Which of the following perceptions do employers typically have of older employees? A) lack of sound judgement B) resistant to new technology C) weak work ethic D) uncommitted to doing quality work

resistant to new technology

Discrimination refers to ________. A) a preconceived belief, opinion, or judgment toward a person or a group of people B) a tendency or preference toward a particular perspective or ideology C) judging a person based on a perception of a group to which that person belongs D) someone acting out their prejudicial attitudes toward people who are the targets of their prejudice

someone acting out their prejudicial attitudes toward people who are the targets of their prejudice

Which of the following dimensions of organizational culture refers to the degree to which organizational decisions and actions emphasize maintaining the status quo? A) stability B) attention to detail C) innovation and risk taking D) people orientation

stability

The term ________ is used to collectively refer to any constituencies in an organization's environment that are affected by its decisions and actions. A) competitors B) shareholders C) unions D) stakeholders

stakeholders

Judging a person on the basis of one's perception of a group to which he or she belongs is known as __. A) integration B) assimilation C) stereotyping D) dimunition

stereotyping

Adam has been hired by an organization that has a partnership with a foreign company. Both the partners share resources and knowledge while developing new products. Adam's organization has formed a ________. A) licensing company B) franchising company C) strategic alliance D) foreign subsidiary

strategic alliance

What positive perception do employers typically have of older employees? A) enthusiastic towards new technology B) open to change C) strong work ethic D) flexible and adaptable

strong work ethic

A company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ___. A) accountability B) universality C) equitability D) sustainability

sustainability

Which of the following skills tend to be more important for first-line managers since they manage employees who produce the organization's product? A) human B) technical C) conceptual D) empirical

technical

Which of the following groups includes individuals who were born between the years 1946-1964? A) the Silent Generation B) the Gen Y-ers C) the Baby Boomers D) Post-Millenials

the Baby Boomers

Internal constraints that influence managers' decisions and actions come from ________. A) the attitudes of customers B) the culture of the organization C) the prevailing political conditions D) the fluctuations in the stock market

the culture of the organization

In workplace parlance, the term "glass ceiling" refers to ________. A) the perceived difference in cognitive abilities between male and female employees B) the theoretical organizational level beyond which no discrimination exists C) the cumulative difference between opportunities and rewards offered to male and female employees D) the invisible barrier that separates women and minorities from top management positions

the invisible that separates women and minorities from top management positions

Conceptual skills involve ________. A) managing employees who use tools to produce the organization's products B) communicating with customers C) thinking about abstract and complex situations D) inspiring enthusiasm and trust among employees

thinking about abstract and complex situations

Which of the following is a characteristic found in spiritual organizations? A) focus on team development, rather than individual development B) profit-oriented outlook towards all organizational activities C) tolerance towards mistakes and openness with customers and employees D) emphasis on controlling emotions and feelings

tolerance towards mistakes and openness with customers and employees

A global mind-set refers to attributes that allow a leader to be effective in cross-cultural environments.

true

A high uncertainty avoidance society is threatened by ambiguity and experiences high levels of anxiety.

true

A portion of a manager's job, especially at lower organizational levels may entail duties that are often more clerical than managerial.

true

A valid criticism of workplace spirituality is that secular institutions, especially businesses, have no right to impose spiritual values on employees, if spirituality means bringing religion into the workplace.

true

An organization's competitors and employees are considered to be stakeholders who are affected by the organization's decisions and actions.

true

Demographic characteristics such as differences in age, gender, race, ethnicity reflect surface-level diversity among employees.

true

Licensing and franchising are similar approaches involving one organization giving another organization the right to use its brand name, technology, or product specifications in return for a lump sum payment or a fee usually based on sales.

true

Organizations help employees adapt to the culture through socialization.

true

Strategic alliance is a partnership between an organization and a foreign company partner or partners in which both share resources and knowledge in developing new products or building production facilities.

true

The International Monetary Fund is an organization of countries that promotes international monetary cooperation and provides member countries with policy advice, temporary loans, and technical assistance to establish and maintain financial stability and to strengthen economies.

true

The four contemporary functions of management are planning, organizing, leading, and controlling.

true

The trade alliance known as USMCA is a trade agreement between the USA, Mexico and Canada.

true

The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives.

true

U.S. federal law does not explicitly prohibit discrimination against employees in the private sector on the basis of sexual orientation.

true

Parochialism is a tendency to ________. A) think highly of the foreign country in which the organization is doing business B) focus on best approaches and people from around the globe C) view the world solely through one's own eyes and perspectives D) let employees in the host country figure out how best to do things

view the world solely through one's own eyes and perspectives

The ways in which people in an organization are different from and similar to one another is known as ________. A) business etiquette B) work culture C) workplace diversity D) organizational democracy

workplace diversity