Management Exam 3 - Second Half

Which component of attitude is reflected in the sentence, "This is the best way to reach the place"? Select one: a. cognitive b. behavioral c. emotive d. affective

A

Which of the following managerial styles will Gen Y workers approve of and respond to? Select one: a. flexible b. dictatorial c. paternal d. authoritarian

A

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment. Select one: a. Cognition b. Perception c. Attribution d. Selection

B

Cross-functional teams rely heavily on ________ communication, which can be problematic if their managers are not kept informed about the decisions. Select one: a. downward b. vertical c. upward d. lateral

D

In ________, the observer's perception of others is influenced more by the observer's own characteristics than by those of the person observed. Select one: a. stereotyping b. self-serving bias c. the halo effect d. assumed similarity

D

Listening is an active search for meaning, whereas ________ is passive. Select one: a. encoding b. speaking c. decoding d. hearing

D

The cognitive dissonance theory proposes that the intensity of the desire to reduce dissonance is determined by ________. Select one: a. awareness, status, and punishments b. stability, position, and power c. resources, commitment, and organizational structure d. importance, influence, and rewards

D

The regular use of ________ can alert managers to potential problems and employees' intentions early enough to do something about them. Select one: a. performance incentives b. employee benefit plans c. employee engagement d. attitude surveys

D

Types of Communication Networks (Scenario) Rick Smith is a regional sales manager for a health care information technology firm called MediFax, based in Nashville, TN. Rick is responsible for overseeing 15 salespeople covering over 20 states spanning the mid-South to the Northeast. When the company was smaller and there were fewer salespeople, communication flowed freely from the field back into all areas of the home officecustomer service, development, accounting and finance, and top management. However, as the company has grown, its structure has become more mechanistic. Communications to and from the field now flows according to the formal chain of command. As a result, the firm has been slower to recognize shifts in the market and respond to important market-based information delivered by the sales force. This has reduced the motivation of the sales team who are now reluctant to forward information to the home office because they perceive that it won't be acted upon anyway. The management has asked Rick to review this issue and provide recommendations for improving the situation. Formerly, information flowed freely from the sales force to all areas of the home office. This most closely represents the ________. Select one: a. wheel network b. chain network c. informal network d. all-channel network

D

Underestimating the influence of external factors and overestimating the influence of internal factors when making judgments about others is known as the ________. Select one: a. self-serving bias b. locus of control error c. halo effect d. fundamental attribution error

D

When a manager molds an individual's behavior by guiding his or her learning in graduated steps, he is using ________. Select one: a. programmed learning b. retention processes c. motor reproduction processes d. shaping processes

D

Which of the following is true of nonverbal communication? Select one: a. It is synonymous with body language. b. It is absent in spoken communication. c. It is involuntary; it cannot be used deliberately. d. It carries greater impact than verbal communication.

D

Which of the following methods of communication should be used when the sender requires quick and accurate feedback? Select one: a. fax b. postal mail c. publications d. face-to-face

D

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general. Select one: a. Downward b. Horizontal c. Lateral d. Upward

D

Though IT has improved organizational communications in recent years, ________ remains a major concern. Select one: a. security b. timeliness c. breadth potential d. cost

A

If everyone who's faced with a similar situation responds in the same way, we can say the behavior shows ________. Select one: a. consensus b. internal attribution c. consistency d. reliability

A

In the Myers-Briggs Type Indicator (MBTI), "sensing" personality types are those who ________. Select one: a. have a high need for closure and show patience with routine details b. like solving new problems and dislike doing the same thing over and over again c. see the big picture and dislike routine d. use reason and logic to handle problems

A

In the statement, "The highway is very busy at 5 p.m., and is scary to drive on, so I'll wait until 7 p.m. to go home," the word "scary" represents which component of an attitude? Select one: a. affective b. cognitive c. practical d. behavioral

A

In which of the following cases is communication used to control employee behavior? Select one: a. Jan informs Sara that she must follow the dress code at work. b. Glenn lets Ann know that the deadline for her project has been postponed. c. Sandy tells Mitch that she's happy with the progress he's making. d. Chris gives Jason tips on how to improve his performance.

A

Listening for full meaning without making premature judgments or interpretations is called ________. Select one: a. active listening b. lateral communication c. passive hearing d. decoding

A

According to research, employees who have a high internal locus of control ________. Select one: a. are less involved in their jobs as compared to externals b. exhibit more satisfaction with their jobs than externals c. are more alienated from their work setting than externals d. blame their bosses for poor performance more often than externals

B

An organization's grapevine works as ________. Select one: a. a method for managers to communicate official policy b. a filter and a feedback mechanism for managers c. a method for management to control the dissemination of information d. both a formal and an informal communication method

B

Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by ________. Select one: a. ignoring them completely b. communicating openly and honestly with employees c. encouraging an all-channel communication network d. using filtering wherever possible

B

Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________. Select one: a. screens b. noise c. echoes d. filters

B

If you like yourself, then your personality would be described as having ________. Select one: a. an external locus of control b. high self-esteem c. an internal locus of control d. a high Machiavellianism score

B

In the all-channel network, communication flows ________. Select one: a. in a parallel fashion until all of the members of a work group have been informed b. freely among all members of a formal work team c. downward from a strong leader to his subordinates in the work group d. among the managers of a functional area of an organization

B

Jargon is ________. Select one: a. the capacity of a communication method to process complex messages b. specialized terminology that members of a group use to communicate among themselves c. a technique that increases the breadth potential of a communication method d. a technique for deliberate manipulation of information to make it appear more favorable to the receiver

B

Kevin is a whirlwind as a research and development supervisor. His colleagues are surprised that even though he makes decisions very quickly and always with less information than others, his decisions are as good as anybody else's. This information implies that Kevin has ________. Select one: a. high Machiavellianism b. high risk-taking ability c. low cognitive dissonance d. high intuition

B

Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication. Select one: a. controlled b. informal c. external d. passive

B

The Big Five Model of personality includes ________. Select one: a. judgment b. extraversion c. intuition d. perception

B

The study of group behavior includes the study of ________. Select one: a. perception, motivation, and learning b. norms, roles, and leadership c. attitudes and personality d. organization structure and culture

B

When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude. Select one: a. cognitive b. behavioral c. affective d. practices

B

According to the Big Five Model of personality, a person who has a wide range of interests and is imaginative, fascinated with novelty, artistically sensitive, and intellectual is described as ________. Select one: a. conscientious b. extraverted c. open to experience d. emotionally stable

C

Anne prefers one-page memos with only the main points of the issue. As a manager, she has limited amounts of time to read about internal problems. So when she prepares memos for her boss, she provides a brief outline of the situation to spare her boss the agony of having to read the boring details. Anne has succumbed to ________. Select one: a. the liking effect b. the halo effect c. assumed similarity d. stereotyping

C

By using ________, we form a general impression about a person based on only a single characteristic, such as intelligence or appearance. Select one: a. assumed similarity b. selectivity c. the halo effect d. stereotyping

C

Individual behavior in organizations includes ________. Select one: a. policies and procedures b. strategies, norms, and roles c. attitudes, learning, and motivation d. structure, culture, and team building

C

Operant conditioning argues that ________. Select one: a. all behavior has unintended consequences b. behavior is learned through observation c. behavior is a function of its consequences d. behavior patterns are established in childhood

C

People with high self-esteem ________. Select one: a. are more susceptible to external influence b. are more prone to conform to the beliefs of those they respect c. are more likely to take unpopular stands d. are more likely to seek approval from others

C

The final link in the communication process is ________. Select one: a. encoding b. receiving c. feedback d. decoding

C

The influence of models depends on how well an individual remembers the model's behavior. This refers to the individual's ________. Select one: a. motor reproduction process b. reinforcement process c. retention process d. attentional process

C

Which of the following management styles will most likely encourage upward communication? Select one: a. paternalistic b. dictatorial c. participative d. authoritarian

C

________ is a performance measure of both the efficiency and effectiveness of employees. Select one: a. Employee morale b. Organizational citizenship behavior c. Employee productivity d. Job satisfaction

C

________ is the deliberate manipulation of information to make it appear more favorable to the receiver. Select one: a. Lateral communication b. Encoding c. Filtering d. Diagonal communication

C

"Flo" of Communication (Scenario) Recently the employees of Chatterbox Enterprises, Inc., received a letter from the vice president of operations explaining that a new production facility would be built in Chatland City, AL. It was also stated that about one-fourth of the employees from the current Chatland City facility would be transferred to the new facility and if employees wanted to volunteer for the transfer, they could do so by meeting the human resource manager and filling out a request form. Sam, a production supervisor, first went to Florence, the purchasing manager, who had already volunteered to transfer, to discuss with her the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request. When Sam went to the human resource manager and applied for transfer to the new facility, he was participating in which type of organizational communication? Select one: a. lateral b. horizontal c. downward d. formal

D

ANo ________ is a location where Internet users can gain wireless access to the Internet. Select one: a. extranet b. intranet c. LAN d. wi-fi hot spot

D

ANo ________ occurs when the amount of data provided exceeds the recipient's processing capacity. Select one: a. physical barrier b. conceptual block c. perceptual barrier d. information overload

D

Filtering takes place when information exceeds the receiver's processing capacity. Select one: True False

FALSE

Informal communication is organizational communication not defined by the organization's structural hierarchy. Select one: True False

TRUE

The communication process is susceptible to noise. Select one: True False

TRUE

Verbal intonation refers to the emphasis someone gives to words or phrases that conveys meaning. Select one: True False

TRUE