Management Final 12/13/21

____________ is a formal statement that acts as a guide for the ethics of how people within a particular organization should act and make decisions.

A code of ethics

______________ is a standing plan that designates specific required action.

A rule

____________ departmentalization focuses on locations, while ____________ departmentalization focuses on the individuals who procure the firm's goods and services.

Geography; customer

______________ is a strategy adopted by management to increase the amount of business that an SBU is currently generating.

Growth

Which one of the following is a disadvantage of division of labor?

It can result in workers getting bored with their work.

Which one of the following is an objective of a human resource inventory?

Keeping the management up to date about the possibilities for filling a position from within

Which one of the following is a valid observation of management and leadership?

Leadership is considered a subset of management

Alisa is trying to determine how to get her employees more involved in the company's plans and goals. Which one of the following actions could she take as she begins identifying the goals for her department for the upcoming year?

Let the people responsible for attaining the objectives have a voice in setting them.

Which one of the following statements is most closely associated with the concepts of the path-goal theory of leadership?

Managers can facilitate job performance showing employees how their performance directly affects their receiving of rewards.

_______________ organizations are also called project organizations.

Matrix

Which one of the following is true regarding serial transmission?

The message becomes distorted as the length of the series increases

Which of the following suggests that an organization is acting unethically?

The public pressures legislators and other government officials to enforce existing regulations.

____________ indicates that behavior can be considered ethical if it provides the most good for the greatest number of people.

The utilitarian standard

Entrepreneurs are most likely to exploit an opportunity when ____________.

They perceive that they have the support of important stakeholders

Which one of the following is an advantage of establishing virtual offices?

Virtual offices enable cost reduction

Five styles of decision making, ranging from autocratic to consultative, are identified in the ____________.

Vroom-Yetton-Jago Model

Unity of command is the management principle that recommends that ______________.

an individual have only one boss

A manager's focus should be hiring ________ human resources to better ensure individuals within the organization make valuable contributions towards management system goal attainment.

appropriate

An _________ is a program in which participants engage in a number of individual and group exercises constructed to simulate important activities at the organizational levels to which they aspire.

assessment center

Carolyn joins Arbitrar Consultants as a sales trainee. Her manager send her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company. This is an example of ___________.

downward communication

If a manager reaches goals but wastes resources doing so, the manager is considered to be ___________.

effective and inefficient

The capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own feelings as well as the emotions in relationships with others, is called _________________.

emotional intelligence

Jane, a project manager at Global Business Solutions, has decided to have a team meeting on a daily basis for a week to help the team members from different departments get accustomed to each other and assist them in learning about the opportunities and challenges coming their way through a new project. Jane's team is in the ________ stage of development.

forming

The organization structure at Kinetic Machines is horizontally divided into Marketing, Finance, Production, and R&D departments. Identify the departmentalization mode being used here.

functional

In Deb's role as supervisor, she assigned a formal group for a special project. While she was initially pleased with the group's progress on their tasks, she now fears the group may be suffering from __________ as the members of the group appear to be so cohesively attached that they are unwilling to consider alternative solutions.

groupthink

The purpose of the influencing function of management is ______________.

guide the behaviors of employees to attain the organization's goals

Jewel Delight is planning to compete using a differentiation strategy. Doing this means they will have what kind of products in their jewelry stores?

highly unique jewelry offerings

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters. This is an example of _____________.

lateral communication

Which one of the following steps in the planning process should precede the others? -develop premises upon which each alternative is based -develop plans to pursue the chosen alternative -list alternative ways of reaching objectives -choose the best alternative for reaching objectives -put plans into action

list alternative ways of reaching objectives

In terms of the life cycle theory of leadership, what do we call the ability of followers to perform their job independently, to assume additional responsibilities, and to desire to achieve success?

maturity

The ability of entrepreneurs to understand how to turn a new technology into a product or service that will be valued by consumers refers to the ability to assess ____________.

means-end relationships

The document that is written by management and describes and explains what the purpose for which the organization exists is the ________________.

mission statement

When Nintendo Crescendo, an electronics company, develops and markets the Wii gaming system, it is an opportunity that has arisen from a _____________.

new product or service

Value Innovation Inc. engages in selling computers and other electronic components through telephone and Web orders. The company has decided to change some of its policies. When recruiting employees. It will now focus primarily on the attitudes of individuals. Here, the company is concentrating on a _____________ factor.

people

Organizational effectiveness depends primarily on activities centering around three classes if factors. The factors are ______________.

people, technology, and structure

The process of reviewing individuals' past productive activity to evaluate the contribution they have made toward attaining management system objectives is known as ___________.

performance appraisal

Which one of the following is a primary benefit of informal group membership?

perpetuating social and cultural values that group members consider important

When Apple donates computers for educational purposes, the company is said to be working towards enhancing its __________ efforts.

philanthropic

The process of determining how an organization can get where it wants to go and what it will do to accomplish its objectives is known as ____________.

planning

The lobbying of government by interest groups is an example of the ______________ component of the general environment.

political

The managerial grid proposes that various managerial styles can be described by a manager's concern for ____________.

production and people

A manager is considered efficient and effective if the manager ___________.

reaches goals and does not waste resources

Which one of the following is the first step in the organizing process?

reflect on plans and objectives

Measuring the present socially responsible activities of an organization to assess performace in those areas is known as a _____________.

social audit

Two tools often used in the selection process are ________.

testing and assessment centers

According to Porter, threat of new entrants refers to ____________.

the ability of new firms to enter an industry

A whistle-blower is ___________.

the employee who reports the alleged activities of the firm.

Management principles are considered to be universal because ___________.

the principles of planning, organizing, influencing, and controlling are the same across organizations

Which one of the following approaches to leadership suggests successful leadership requires a unique combination of leaders, followers, and leadership circumstances?

the situational approach to leadership

Which one of the following approaches to leadership views the personal characteristics of an individual as the main determinants of how successful that individual could be as a leader? -behavioral approach -situational approach -characteristic approach -trait approach -follower approach

trait approach

According to Drucker, which one of the following key areas for organizational objectives is more personal and subjective in nature, and hence likely to arouse managerial opposition? -productivity -innovation -worker performance and attitude -physical and financial resources -market standing

worker performance and attitude

When team members spend more time arguing about schedules and leadership than actually working on their team-based project, the team is most likely caught in the __________ stage of team development.

storming

Which stage of team development is characterized by conflict and disagreement as team members try to clarify their individual roles and challenge the way the team functions?

storming

Long-range planning that focuses on the organization as a whole is _______________.

strategic planning

The bodily strain that an individual experiences as a result of coping with some environmental factor is called ______________.

stress

The first step of strategic management is designed to ________________.

study the organizational environment

According to Robert Katz, applying specialized knowledge and expertise to work-related techniques is a characteristic of _____________..

technical skills

_____________ behavior is aimed at telling followers what to do and how to do it.

Directive

Which career stage is characterized by self-analysis and the exploration of the different types of available jobs?

Exploration stage

T/F Making changes on a tentative basis increases resistance to organizational change.

False

T/F The increasing need for information in today's society is an example of a microbarrier to communication

False

___________ is a technique for managing conflict in which managers use their authority to resolve conflicts.

Forcing

A work team composed of people from different functional areas of the organization who are all focused on a specified objective is known as a ____________.

cross-functional team

What will entrepreneurs study in a feasibility analysis?

customer demands, structure of the industry, ability to provide the new product or service

Which one of the following leadership facets is highlighted in the Tannenbaum and Schmidt Leadership Continuum?

decision making

In building a career, an individual should be focused on __________ to qualify for the next planned job and not simply taking a job with the highest salary.

developing skills necessary

_____________ is the process of establishing orderly uses for resources within the management system.

Organizing

Which one of the following is a disadvantage of using performance appraisals?

Performance appraisals focus employees on short term rewards rather than on issues that are important to the long run success of the organization

__________ attempt to describe an individual's personality dimension in such areas as emotional maturity, subjectivity, honesty, and objectivity.

Personality tests

__________ refers to all the organizational assets available for activation during the production process.

Resources

_____________ is the degree to which a person or an entity can meet its present needs without compromising the ability of other people entities to meet their needs in the future.

Sustainability

Research suggests that organizations started by entrepreneurial teams tend to perform better than those started by individual entrepreneurs working by themselves. What is this attributed to?

The combination of diverse skills, experiences, and relationships of the entrepreneurial team members.

T/F A manager makes sure the job gets done whereas a leader cares about and focuses on the people who do the job.

True

T/F A potential disadvantage of planning is that it can take up too much managerial time.

True

T/F According to Homans' Model, the informal group is established to provide satisfaction and growth for its members.

True

T/F Any individual or group that is directly or indirectly affected by an organization's decisions is called a stakeholder.

True

T/F As a manager's career advances from lower-level management to upper-level management, conceptual skills become more important and technical skills less important while at the same time their time spent planning increases and daily leading of operational employees decreases.

True

T/F Because strategic planning focuses on the long term and tactical planning on the short term, strategic plans cover a relatively long period of time whereas tactical plans cover a relatively short period of time.

True

T/F Bureaucracy can be characterized as a management system with detailed procedures, rules, and a clearly outlined organizational hierarchy with impersonal relationships among organization members.

True

T/F Entrepreneurial alertness refers to an individual's ability to notice and be sensitive to new information about objects, incidents, and patterns of behavior in the environment.

True

T/F In general, the closer the subordinates are in location to each other, the more of them managers can supervise effectively.

True

T/F In the area of equal employment opportunity, the basic purpose of positive movement is to eliminate barriers and increase opportunities for the purpose of increasing the utilization of underutilized and/or disadvantaged individuals.

True

T/F Planning is concerned with setting objectives for organizational success, while controlling is concerned with monitoring the actual performance of the organization's success.

True

T/F Premises are the assumptions upon which alternatives to reaching organizational objectives are based.

True

T/F Social responsibility is the managerial obligation to take action that protects and improves both the welfare and society and the interests of the organization

True

T/F The four basic management functions are planning, organizing, influencing, and controlling.

True

T/F When using PERT, the sequence of events requiring the longest period of time is considered to be critical because one delay in the activities results in delays in the completion of a project.

True

A single-use financial plan that covers a specified length of time is known as a _____________.

budget

An SBU with a large market share of a low-growth market is a ______________.

cash cow

Formal groups are commonly divided into ____________ and _____________.

command groups; task groups

Managers attempting to settle a workplace conflict who feel a solution completely acceptable to everyone would be difficult to reach and therefore focusing on a solution that gives employees involved in the conflict a part of what they wanted is using a __________ technique for handling the conflict.

compromising

According to the OSU studies, the behavior that reflects friendship, mutual trust, respect, and warmth in the relationship between leader and follower is called _____________.

consideration behavior

Which one of the following is depicted in a model developed by Hellriegel and Slocum?

importance of change and stability to organizational survival

Span of management refers to the number of ______________.

individuals a manager supervises

Which one of the following is a common reason behind employee resistance to change?

individuals fear some type of personal loss

Organizational communication that does not follow the lines of the organizational chart is specifically called _____________.

informal communication

Informal groups are divided into ___________ and _____________.

interest groups; friendship groups

Companies who primarily hire and promote using _______ recruitment tend to have a higher morale and level of job satisfaction than companies who hire and promote primarily using _________ recruitment.

internal; external

A formal group is a group that ____________

is formed by management to perform organizational tasks

What is the major purpose of feedback in the communication process?

it is used by the source to ensure successful communication

The technique commonly used to gain an understanding of a position to be filled so that the broad range of potential employees can be narrowed intelligently is known as ________.

job analysis

Which one of the following should the source do to gather nonverbal feedback? -observe the destination's gestures and facial expressions -ask the destination questions about the message -repeat the message and ask for specific feedback -ask the destination about how the message was perceived -use tests and procedures that suit the situation

observe the destination's gestures and facial expressions

A summer storm just passed through the town of Chester Oaks and caused much roofing and siding damage to homes. This storm offers an _____________ to those offering roofing and siding services.

opportunity

Although an opportunity may exist, it needs to be recognized first. This is ____________.

opportunity identification

Which of the following demonstrates the correct sequence in the stages of entrepreneurship?

opportunity identification, evaluation, and exploitation

When executives were asked to rank essential skills employees need in their jobs __________ skills ranked as number one.

oral and written communication

The three sustainability gauges for organizational development - economy, environment, and society - considered collectively are commonly referred to as the _____________.

triple bottom line

Which of the following is an example of an opportunity that has arisen from new uses for raw materials?

using corn to produce ethanol

Which of the following is an example of an opportunity that arose from the use of a new method of organizing?

using the Internet to sell a product

It is important for an organization to ensure that the objectives set for its employees are _______________.

within reach, but not easy reach