Management Final

B

A _____________ views the world as one market and uses standardized products and advertising worldwide. A. multi domestic strategy B. globalization strategy C. diversification strategy D. transnational strategy

C

A _______________ seeks the lowest cost of operations within a special market segment. A. mulltidomestic strategy B. focused differentiation strategy C. focused cost leadership strategy D. retrenchment strategy

A

A classical management principle says authority should equal responsibility when: A. delegating work to a subordinate B. centralizing organizational decisions C. empowering subordinate employees D. employing strategic alliances

C

A decision that chooses the first satisfactory alternative that is presented is called a(n) ________ decision. A. optimizing B. reasonable C. satisficing D. classical

C

A joint venture arrangement usually involves all of the following EXCEPT: A. jointly operating the venture B. pooling resources C. one firm buying out the other firm D. sharing risks

B

A person who supports and is responsible for the work of others is called a(n) _________. A. leader B. manager C. employee D. shareholder

D

A plan that commits resources to projects or activities is called a _________. A. strategy B. vision C. policy D. budget

C

A situation that offers the possibility of a better future if the right steps are taken is called a ______. A. performance threat B. potential problems C. performance opportunity D. future problem

C

A special strength of an organization that gives it a competitive advantage can be called a(n) _____________. A. unfair advantage B. differential strategy C. core competency D. differential advantages

A

A standing plan that communicates broad guidelines for employees to use when taking decisions and actions is called a _________. A. policy B. project plan C. procedure D. budget

D

A strategy for expanding an organization's current operations is called a _____________. A. restructuring strategy B. stability strategy C. retrenchment strategy D. growth strategy

B

A strategy that guides activities within a specific area of operations is called a(n) ____________ strategy. A. business B. functional C. corporate D. employee

A

A strategy that sets the long-term direction for an organizations as a whole is called a ________________. A. corporate strategy B. financial strategy C. functional strategy D. business strategy

D

A strategy with the objective of correcting performance difficulties in a business through radical changes to current operations is called a ______________ strategy. A. co-opetition B. growth C. status quo D. retrenchment

D

A system of shared beliefs and values the guide organizational behavior is called an ____________. A. organizational policy B. organizational procedure C. organizational design D. organizational culture

A

A(n) __________ is a statement of intended means for accomplishing objectives. A. plan B. schedule C. objective D. idea

C

A(n) ___________ graphically describes the arrangement of work positions within an organization. A. informal structure B. PERT chart C. organization chart D. business strategy

B- incremental change

A(n) _____________ tweaks and nudges people, systems, and practices to better align them with emerging problems and opportunities B Incremental Change

D

A(n) ______________ emphasizes formal authority, rules, order, fairness, and efficiency. A. organic organization B. horizontal structure C. decentralized organization D. bureaucratic organization

D

A(n)_______ is a choice among possible alternative courses of action. A. alternative B. inquiry C. guess D. decision

A

A(n)________ environment, in which managers make decisions, lacks so much info that it is difficult to assign probabilities to the likely outcome of alternatives. A. uncertain B. bad C. improbable D. risk

B

A(n)_________ clarifies the purpose of an organization and expresses what it hopes to be in the future. A. budget B. vision C. policy D. procedure

D

An organizational structure that combines functional and divisional approaches to emphasize project and program teams is called a(n) ________________. A. informal structure B. operational structure C. vertical structure D. matrix structure

B

At first United Bank, division managers, regional managers, and branch managers would be known as: A. first-line managers B. middle managers C. top managers D. non-managerial workers

B

A________ decision applies a pre-existing solution to a routine problem. A. correct B. programmed C. non-programmed D. complex

D

According to Michael Porter, industry attractiveness can be identified based on the five forces that include: A. profitability, market share, workforce quality, innovativeness, and social responsibility B. cost efficiency, product quality, service quality, workforce quality, and innovativeness C. differentiation, cost leadership, focused differentiation, focused cost, and integration D. competitors, new entrants, suppliers, customers, and substitutes

C

Big Money Bank has several branches that are headed by branch managers. The loan manager, investments manager, operations manager, and trust manager in each branch report directly to the branch manager, This scenario is an example of a _______________. A. dysfunctional structure B. matrix structure C. network structure D. product structure

A

Broad beliefs about what is appropriate behavior are called__________. A. values B. judgements C. ethics D. laws

B

Creating better ways of doing things is called __________. A. product innovation B. process innovation C. creativity D. invention

B

Ensuring clear directions and needed resources before work begins refers to ______________. A. feedback control B.feedforward control C. concurrent control D. relative control

A

Identifying and taking action to resolve problems is called_________. A. Problem solving (duh) B. information competency C. information management D. inquiring

C

If you are a systematic thinker, you will: A. try to stay very flexible in your thinking B. generally be spontaneuous C. be analytical in your approach D. be creative in your methods

B

In Kohlberg's 3 levels of moral development, the preconventional stage is based on _______ behavior. A. social-centered B. self-centered C. non-centered D. principle

C

In a SWOT analysis, outdated facilities and obsolete technologies will be considered as __________. A. threats B. opportunities C. weaknesses D. strengths

A

In a ___________ organization, the top management has the power to make most of the important decisions. A. centralized B. flat C. decentralized D. wide

A

In a(n) ______, managers provide employees with essential financial information about their employers. A. open-book management B. active listening C. corporate Communication D. autocratic management

D

In the context of a governing moral code, which of the following primarily concerns what is "right" or "good"? A. legal behavior B. individual behavior C Management behavior D. ethical behavior

D

Jake is a change leader who is responsible for bringing about transformational change in his organization. He forces resisters to accept change by threatening them with a variety of undesirable consequences if they do not cooperate. Which of the following approaches is used by Jake to deal with the resistance to change? A. education and communication B. participation and involvement C. manipulation and cooptation D. explicit and implicit coercion

A

James is a proactive information gatherer and a forward-thinking manager. He is an example of a: A. problem seeker B. problem avoider C. problem creator D. problem solver

B

Jason argues that his membership group is superior to every other one. His belief is called: A. self-involvement B. Ethnocentrism C. self-indulgence D. pluralism

B

Managers need to know that the only way the control process begins is by: A. comparing results with established standards for measurement B. establishing objectives and standards for measuring them C. measuring actual performance D. taking necessary action

D

Many companies are developing a formal statement of values and standards called a__________. A. statement of values B. corporate beliefs statement C. corporate values statement D. code of ethics

A

Objectives should______. A. be specific B have a lofty goal C. be a well kept secret (lol) D. be easily accomplished

D

Operating in successful ways that are difficult to imitate result in _____________. A. a strategy B. a strategic intent C. the vertical integration of a company D. a sustainable competitive advantage

B

Organizations that actively develop, communicate, and enact shared values are practicing _________. A. functional management B. value-based management C. decentralized bureaucracy D. bureaucratic control

C

Plans that cover a year or less are called_______ plans. A. medium B. strategic C. short-range D. long-term

D

Plans that usually cover 3 years or more are called_______ plans. A. medium B. operational C. short-range D. long-range

B

Someone in the_______ stage of moral development is likely to make decisions based on social norms, meeting the expectations of others, and living up to agreed-upon obligations. A. preconventional B. conventional C. postconventional D. nonconventional

B

Someone who exposes unethical behaviors of other people, often that of senior management, is a ______. A. tattle tail (LOL) B. whistleblower C. disloyal person D. bad employee

B

Span of control refers to: A. the power a manager has over all employees B. the number of employees directly reporting to a manager C. the area in which a manager supervises D. the number of top level managers a middle manager must report to

D

Stretch goals are_________. A. impossible to meet B. good exercises C. only for the very best employees D. difficult and challenging, but achievable

C

The ________ creates a trade zone that frees the flows of goods and services, workers, and investments among the United States, Canada, and Mexico. A. Central America Free Trade Agreement B. Southern United States Trade Association C. North American Free Trade Agreement D. Asia-Pacific Economic Cooperation

B

The ________ view holds that behaviors that deliver the greatest good to the greatest number of people are ethical. A. best B. utilitarian C. Justice D. Moral rights

C

The _________ view focuses the ethics analysis on long-term advancement of self-interests. A. moral rights B. justice C. individualism D. utilitarian

D

The ability to outperform rivals is called a ____________. A. strategy B. strategic intent C. business plan D. competitive advantage

A

The board of directors of Esten Inc. is planning an incremental change within the company. In order to reduce employee resistance to the change, the management provides encouragement, training, channels for communicating problems and complaints, and ways of helping overcome performance pressures, Which of the following approaches has been used by Esten to deal with the resistance to change? A. facilitation and support B. participation and involvement C. manipulation and cooptation D. explicit and implicit coercion

D

The final step in the decision-making process is to: A. ensure that your options list has all possible alternatives B. search for the optimum decision C. gain support for your decision D. evaluate the results of your implemented decision

D

The first step in the planning process involves: A. getting the mundane, trivial things planned first B. focusing on easy goals to build momentum C. keeping your eye on the past in order to know what you have accomplished D. defining your objectives and knowing where you want to go

D

The highest level of social performance comes through the satisfaction of________ responsibility. A. economic B. legal C. ethical D. discretionary

C

The moral standards of what is "good" and "right" behavior in organizations and in our personal lives are set by________. A. prejudice B. professionalism C. ethics D. rights

<EXAM 2> A

The network of unofficial relationship among an organization's members is called the ___________. A. informal structure B. planned structure C. formal structure D. industrial structure

C

The overall quality of human experiences in the workplace is known as______. A. work environment B. work culture C. quality of work life D. quality of work experience

B

The point at which revenues just equal costs is called the ___________. A. profit margin B. breakeven point C. maximum cost point D. marginal revenue point

<EXAM 1> D

The postconventional stage in Kohlberg's 3 levels of moral development is based on _______ behavior. A. social-centered B. Self-centered C. non-centered D. Principle-centered

D

The process of measuring performance and taking action to ensure desired results is a part of the management function of: A. planning B. organizing C. leading D. controlling

B

The process of taking a new idea and putting it into practice is called _______________. A. production B. innovation C. creativity D. brainstorming

B

The three different conditions or problem environments in which managers make decisions are: A. good, neutral, and bad B. certain, risk, and uncertain, C. absolute, uncertain, and indeterminate D. Certain, absolute, and risk

D

The three levels of management are: A. first, second, and third B. technical, conceptual, and human C. directorial, upper, and bottom D. top, middle, and first-line

A

The upside-down pyramid view of organizations puts_______ at the top of the pyramid. A. customers B. team leaders C. nonmanagerial workers D. first-line managers

D

The view that "No one will ever know about it" is a way of ________ unethical behavior. A. eliminating B. dismissing C. acknowleding D. rationalizing

C

The worldwide interdependence of resource flows, product markets, and business competition that characterize our economy is called_______. A. nation building B. corporate dominance C. globalization D. strategic marketing

C

What are the three levels of strategy used in organizations? A. personal, competitive, and corporate B. competitive, corporate, and legal C. corporate, business, and functional D. business, functional, and competitive

A

Which of the Following is a direct investment strategy? A. Joint Ventures B. exporting C. licensing D. Global sourcing

C

Which of the following controls influences behavior through authority, policies, procedures, job descriptions, budgets, and day to day supervision? A. internal control B. external control C. bureaucratic control D. market control

A

Which of the following is a disadvantage of a matrix structure? A. the power struggle between two managers produce conflicting demands on employees B. expertise to solve problems is unavailable at the team level C. subunits focus on functional goals rather than on organizational objectives D. a lack of communication develops between functional units

A

Which of the following is the final step in the control process? A. taking corrective action as needed B. comparing performance with standards C. establishing objectives and standards D. measuring actual performance

C

Which of the following is the first step in the decision-making process? A. Generating alternatives B. evaluating results C. defining the problem D. making the decision

C

Which of the following is the second step i the control process? A. a comparing performance with standards B. establishing objectives and standards C. measuring actual performance D. taking necessary action

<EXAM 3> C

Which of the following processes occurs when companies try to attract a qualified pool of applicants? A. screening B. selection C. recruitment D. planning

D

Which of the following refers to the ability to manage ourselves and our relationships effectively? A. technical skill B. communication skill C. competitive intelligence D. emotional intelligence

C

Which of the following scenarios illustrates concurrent control? A. Susan, the customer care manager in an amusement park, actively seeks feedback from visiting tourists B. Jean, the manager in a restaurant, ensures that the vegetables used in cooking are organic C. Rebecca, the supervision in a toy factory, gives suggestions to workers when they look for new designs D. Joshua, the stock manager in a steel factory, checks every evening whether adequate stocks are available for the next day's operations

A

Which of the following skills is the least necessary to senior managers? A. technical B. leading C. conceptual D. interpersonal

D.

Which of the following terms precisely describes actions to take in specific solutions? A. policy B. project plan C. long-term plan D. procedure

B

Which of the following terms refers to the practices that create meaning and shared community among employees? A. functional management B. workplace spirituality C. employee manipulation D. bureaucratic control

A

Which of the following types of managerial control regulates work inputs? A. feedforward control B. concurrent control C. feedback control D. internal control

B

While making decisions, Jason selects the alternative that provides the absolute best solution to a problem. In this scenario, Jason takes a(n)________ decision. A. intuitive B. optimizing C. carefully implemented D. satisficing

C

Your roommate argues that businesses should focus on the pursuit of profits. Your roommate is prescribing to the _______ view of corporate social responsibility. A. socioeconomic B. legal C. classical D. entrepreneurial

C

______ are firms that employ workers at very low wages, for long hours, and in poor working conditions. A. multinational corporations B. subsidiaries C. sweatshops D. joint ventures

B

______ refers to the efforts of the leadership in an organization toward committing the organization to hiring and advancing minorities and women. A. Ethnocentrism B. Affirmative action C. Diversity exclusion D. Pluralism

C

_______ highlight the risk from public disclosure of one's actions. A. annual reports B. 10K reports C. spotlight questions D. ethics

B

_______ include all the people and institutions most directly affected by an organization's performance. A. shareholders B. stakeholders C. socieities D. governments

B

_______ is the oversight of top management by a board of trustees. A. accountability B. governance C. responsibility D. strategic planning

C

__________ is the strategy of working with rivals on projects of mutual benefits A. competition B. collusion C. co-opetition D. restructuring

C

____________ occurs as people exercise self-discipline in fulfilling job expectations. A. steering control B. feedback control C. internal control D. concurrent control

D

______________ creates products or services that become so widely used that they largely replace prior practices and competitors. A. Reverse innovation B. Basic research C. Green innovation D. Disruptive innovation

B

________________ result in new or improved goods and services. A. process innovations B. product innovations C. technology innovations D. business-model innovations

C

________is the obligation of an organization to act in ways that serve both its own interests and the interests of its stakeholders. A. Corporate opportunities B. corporate requirements C. corporate social responsibility D. corporate performance

D

A ________ skill is the ability to work well in cooperation with other people. A. conceptual B. decisional C. technical D. human

B

A _________ graphically displays the scheduling of tasks required to complete a project. A. business chart B. Gantt chart C. Pareto chart D. project chart

C

A __________ decision crafts a unique solution to a new and unstructured problem. A. simple B. programmed C. nonprogrammed D. questionable