Management Final

Transactional leaders ________.

motivate followers by using power, such as reward power.

________ is the intentional distortion of information in order to make it more favorable to the recipient.

filtering

The interactive leadership style focuses on ________.

getting things done through personal power

________ power is the capacity to influence others through the authority attached to a position.

legitimate

Servant leadership is _________ centered.

service

Which of the following is not part of active listening?

showing emotions while the speaker is talking

Communication can be best described as ________.

a process of sending and receiving symbols with messages attached to them

At ABC Manufacturing, the process of turning ideas into products and methods that can increase profits would be called __________.

business model innovation

_______ is NOT a type of position power.

coercive power

Which type of leader shares decisions with subordinates, encourages participation, and supports teamwork needed for high levels of task accomplishment?

democratic leader

The contingency leadership perspective suggests that ________.

effective leadership styles vary by the nature of the situation and people involved

The process through which new members learn the culture of an organization is called __________.

employee development

Which of the following would likely be involved in transformational leadership?

enthusiastic, loyal followers

According to the competing values framework, which of the following types of cultures emphasizes change, growth, creativity, and competition?

entrepreneurial cultures

Which of the following characteristics are not included in a servant leadership?

exercising coercive power

James is a software engineer at HP and has a substantial background in microprocessors. Although James is not a manager, he is heading a team that includes managers from different departments. This is an example of ________ power.

expert

Of the four functions that make up the management process, which of the following brings together the resources to turn plans into action?

organizing

Johnny wants to learn about the ways people use and communicate with space. He should study ________.

proxemics

A force-coercion strategy uses the power bases of the following EXCEPT:

rational arguments

According to Kurt Lewin, the __________ phase of planned change focuses on stabilizing the change with rewards, positive reinforcement, and resource support.

refreezing

Organizational culture can be thought of as all of the following EXCEPT:

the structure of the organization

Which of the following is true of charismatic leaders?

they inspire others in exceptional ways

Change programs have a better chance for success if ________.

top management builds commitments within the workplace

Jason, a manager, directs the efforts of others through tasks, rewards, and structures. He uses the __________ approach to leadership.

transactional