Management Final

Example of an organization

all of these

Machiavellianism is

all of these

The internal environment consists of

all of these

goals can...

all of these

someone's ethical standards are developed as a child in response to

all of these

Organization implementing prospector strategy needs to

all of thse

Employees at recordings for the blind met at a baseball game to do an offsite meeting and relax. This violates

an appropriate social distance between supervisor and subordinate

According to Herzberg's 2 factor theory of motivation, which is a major motivator?

an opportunity to show what you can do

... strategies in the MIles and Snow model represents a middle of the road approach

analyzer

BEST describes situational view of organization design

appropriate organization design depends on the circumstances

Goals classified according to their... when terms quality, productivity and innovation are applied to them

area

business level strategy focuses on...

areas in which the firm may have an advantage and how much various organizational parts enhance each other

Gary retired, but misses friends from work. He is not fulfiling his ... needs

belongingness

At Tyco, ... was sued for negligence

board of directors

purchasing agent

boundary spanner

Not an argument in favor of social responsibility

business executives are uniquely qualified to make decisions such as these

When an organization effectively manages diversity, absenteeism decreases, turnover is reduced and productivity increases. These results are suggested by the... argument

cost

in US it is illegal for a US firm in a foreign country to pay bribes. This is OK in other countries...

cultural differences

BEST describes bounded rationality

decision makers are limited by having incomplete info as well as by their values, reflexes, skills and habits

... act of choosing an alternative from many

decision making

When the manager understands the available options but the probabilities associated with each option are uncertain

decision making under risk

Peggy Patterson works in the accounting department. One of her main functions is to determine the costs associated with each component of the new sales contract. What role is she fulfilling?

decisional

Which would generally follow a bureaucratic design

defender strategy

opposite of micromanaging is

delegation

groups used to develop a consensus without meeting

delphi

correct sequence of the four basic functions of management

depends on the prevailing circumstances

Organization... refers to the manner in which an organization's structural components are arranged to manage the total organization

design

you are reading a document with the following info.. "workers will work in an office... lifting no more than 5 pounds"

job description

One of the common complaints of special ed teachers is that they are not allowed to teach because of all of the paperwork.... did not produce satisfied workers

job enlargement

Workers in McDs are trained to cook, clean, fill drinks, etc. During a shift they work each job one hour

job rotation

all are physical resources except

labor used in production

Theory X managers believe workers are

lazy

When editors ensure authors meet a deadline, editors are working in which functional area?

operations

set of values that helps its members understand what the organization considers important

organization culture

Corinne noticed her company laying people off without notice or explanation. Her... will decrease

organizational commitment

AirTran Airlines has an airplane fleet that is older than those owned by other airlines. This is a potential ... because it can give the company an image of poor quality

organizational weakness

TRUE about the marketing argument for diversity

organizations with diversity and multiculturalism are better able to udnerstand different mrket segmetns

Elton Mayo at Western Electrics discovered

social pressure more important than financial incentive

Jihadist called for a violent attack on David Letterman after he made fun of Al Qaeda... This is an example of a difference in

sociocultural dimension

The starting point for all job design activities is determining level of desired

specialization

Least environmental uncertainty is faced by an organization with a ... environment

stable and simple

Fred is in the army. He saw a couple major motion pictures that took place in Iraq. They were inaccurate. He now thinks all Hollywood producers are left wing zealots. He is using

stereotyping

... plans are the organizational plans that are broadest in focus and have the longest time frame

strategic

google set a .. goal to purchase motorola mobility

strategic

... of choice west management could be to expand operations in more than 2 countries this year

strategic goal

When value together is greater than the value of the parts

synergy

... argument supports the idea that if managers work effectively with a diverse group, the organization as a whole will respond well to its changing enviornment

systems flexibility

Idea that organization change may have big effects extending far beyond one area

systems theory

Plans that have an intermediate time horizon and are concerned with getting things done

tactical

Operational plans flow directly from...

tactical plans

Laundry is never done. Unless it is done naked, doing laundry creates more work. It lacks...

task identity

When HTC offered the first cell phone with a FB button, it was responding to changes in...

techonology

gender related problem that managers face

glass ceiling

Geert Hofstede identified all but... as a fundamental difference that can be used to characterize people in different culures

global orientation

NOT characteristic of organic organizations

high level of specialization

the most significant disadvantage to franchising as a means of acquiring a business is...

high start up costs

extent to which organization environment is simple or complex

homogeneity

middle management spend most time

implementing top management's plans

least risky type of international business

importing and exporting

Vera Bradley releases four new patterns four times a year

incremental innovation

satellites, ports and railroads are

infrastructure

... justice relates to the degree of fairness people see in how they are treated by others in the organization

interpersonal

IBM has an internal program called Master Inventor that provides great recognition and reward to potential entrepreneurs from any level of the organization who propose a new product idea. This supports

intrapreneurship

In which of the following industries are you most likely to find small business success

retailing

Most important action that top managers can take to promote ethical behavior?

Adhere to ethical standards themselves

Sarbanes-Oxley Act requires the ... to vouch for finances

CEO, CFO, COO

an entrepreneur...

Chad Olsen, hired consulting firm to research his business idea and help set up Help Doc, which he now manages

Gerald is about to cook and finds he is missing an ingredient. At what step is he?

Choosing a behavior to satisfy the need

Prescriptive decision making model

Classical

3M- researchers encouraged to generate income from new product development. Managers are evaluated on degree to which they meet this standard... Organization effectiveness

Goal approach

What is the most common source of funds for an entrepreneur?

Personal financial resources

A person's ability to get along with others

agreeableness

Many college students intern. This is a

Realistic job preview

Rose Marie's boss tells her hat to do, not how to do it. True:

Rose marie has a high degree of job autonomy

________ Part of the organization's general environment

Technology

has least worry about in terms of threat of new entrants

airline jet manufacturer

Weber's guidelines for bureaucratic design include

a clear chain of command

true statement about cost argument

a manager can reduce employee absenteeism and turnover by learning how to manage diversity and multiculturalism

performance is basically determined by

ability, motivation and environment

Jill enjoys a challenge. She never stagnates. If work is not providing enough growth, then she will train fora marathon. She is working on her ... needs

achievement

Hurricane Irene was forecast to hit a week before it arrived. The plan to evacuate was a ... plan

action

which of the following statements does not describe an advantage of product departmentalization

administrative costs are lower

Allows employees to choose a benefit package best suiting their needs

cafeteria benefits plan

Not an activity associated with leading

checking on the quality of finished products

Management at LEO Corp scrutinize problems until they have all of the info they feel they need to make a decision and discuss every alternative while focusing on facts and eliminating assumptions

classical decision making

an informal group allied together for a common purpose

coalition

True about the role of education in management

college education = manager becomes familiar with current management research and thinking

Social media impacts the amount of mail sent

competitors

Diversity

conceptualized as a continuum

European wine producers set a goal of increasing sales. They ran into.. because the wine name was already registered in some countries

constraints

A preemployment test that requires applicants to perform the same kinds of tasks as they will actually do on the job will have high

content validation

Nora is chief legal counsel. She has

functional authority

Chaparal Steel is so efficient in its steel production that it is the only US steel producer that exports its products to Japan

distinctive competence

General Environment of organizations have all except

domestic dimension

Transfair USA promotes fair trade so farmers earn enough money. They are trying to change the ... environment of international management

economic

When a board chooses an internal candidate for CEO it reduces resistance to change because employees know more about the boss. This is a form of...

education and communication

One of the reasons for the EU

eliminate trade barriers between members

... strategy is a pattern of action that develops over time in absence or despite missions and goals

emergent

The first step for entrepreneur

engage in self-analysis

Darin, the HR manager, makes sure men and women get paid the same

equal pay act

When a local construction firm fears new competition from a national chain such as Toll brothers... change in the

external environment

charlie believes Let Go and Let God..

external locus of control

Which of the following is not a type of intervention or activity commonly used in organizational development

external recruitment

When evaluating decision alternatives, the first question to be asked is whether an alternative is within realm of probability and practicality

feasibility

wide span of management means a

flat organization

Target is a discount retailer with cleaner stores, more customer service and more current fashion

focus strategy

The process by which the manager identifies and then tries to eliminate negatives

force field analysis

When the external labor market's composition is reflected by that of an organization... has occured

full structural integration

The pizza place makes only pizza and sells only pizza, drinks and prepackaged snacks

function [u form]

Interpersonal role, involves serving as a link among people

liason

national org of women works to influence legislators

lobbyist

four general factors contribute to failure rate of a small business.. is not one

low start up costs

which statement about management is true

management exists in organized crime and gangs

An organization could have a high level of intergroup conflict if

management uses a closed door policy

Best reflects proper approach to goal setting

managers should set goals for their level

In which industry are small business poorer performers than big business

manufacturing

BCG Matrix

market share and market growth rate

Which of the following approaches to organization design automatically creates lateral relationships

matrix

When two or more firms combine to form a new firm

merger

... of the national park service is "... ..."

mission statement

Many builders are using fiber cement siding to build houses...

natural environment

Stacey complains constantly. The world has never been fair to her..

negative affectivity

an organization design that is mechanistic

none of these

Total Sales, budget expenditure and number of claims processed are all examples of

objective performance appraisal criteria

New York passed a law to ban smoking in bars. Owners who pressure bartenders to sell to people who are smoking take a ... stance

obstructionist

2006 mine accident could have been prevented by

occupational safety and health act

Comcast launched the TV One, a station geared at blacks 24-50 years old. It doesn't offer hip hop. Program selection is part of...

operational plan

When a local manager is given autonomy and responsibility in dealing with job design, he or she has freedom in global

organizing

many organizations allow employees to work remotely using technology and saves money as a result. this is a ... function

organizing

Age discrimination in emploment act

outlaws discrimination against workers older than 40

Robert Owen believe workers deserved all but...

paid time off

The extent to which the contributions made by an individual match the inducements made by the organization is referred to as the

person-job-fit

GM launched a contest for independently produced produced super bowl ads for chevy. this is a ... change

planned

list all basic MGMT functions

planning & decision making, organizing, leading and controlling

Which kind of reinforcement involves providing a desired outcome in presence of desirable behavior

positive

Competitive rivalry would be exemplified by

price wars

decisions that are routine and...

programmed

a single use plan that has a more narrow scope than a program

project

3M is a highly innovative firm seeking new markets and taking risks. a ... strategy

prospector

Ingrid is excited about her new job. She thinks it will be exciting, fulfilling,etc. She has made a ... with her new employers

psychological contract

Most significant change in small business

rapid emergence of e-commerce

most important activity in developing a business plan

research the market

Which of the following statements relative to the theory and practice of management is true?

the value of theory is that it provides a systematic framework for management activities

... is the extent to which new competitors can easily enter into a new market

threat of new entrants

The decision by GE to do business, through subsidiaries, with Iran would have been made at what organizational level?

top management

When managers let people who will be affected by an impending change know the reasons for the change, the ... stage of the Lewdin model has been reached

unfreezing

According to the expectancy model, performance is a result of...

valence

A company that sells names and addresses for direct mail and internet marketing has subcontracted out R and D... it has a small sales force, but uses a telemarketing company, too

virtual organization

Wegmans has a reputation for paying high than others. This is a ... decision by MGMT

wage- level

scientific management evolved because

worker efficiency was low