Management Midterm II

the two most common types of operational plans are long-range and short-range functional and hierarchical standing and single-use policies and programs contingency and integrated

standing and single-use

Delegation enables managers to a. get more work done. b. have experts address specific issues. c. develop subordinates. d. work more efficiently and effectively. e. All of these choices

all of these

Goals can: provide guidance and direction improve planning motivate employees provide measure and control all ot these

all of these

In environmental SWOT analysis, the external organizational position is analyzed according to its:

opportunities and threats

What is the proper managerial response when there are conflicts among goals in different parts of the organization? minimization maximization optimization purification assimilation

optimization

Which of the following is not a behavioral force that influences decision making? a. intuition b. coalitions c. risk propensity d. ethics e. optimization

optimization

Which of the following statements about the cost argument for diversity is true: organizations that manage diversity and multiculturalism effectively are better able to attract qualified employees from women and minorities b. a manger can reduce employees absenteeism and turnover by learning how to manage diversity and multiculturalism c. diversity and multiculturalism are accompanied by an increased pool of information d. organizations with diversity and multiculturalism are generally more creative and innovative than other organizations e. organizations with diversity and multiculturalism are better able to understand different market segments than are less diverse organizations

a manager can reduce emplouyess absenteeism and turnover by learning how to manage diversity and multiculturalism

Which of the following is not considered to be a distinctive competency for small business?: a. ability to move quickly to seize new opportunities b. ability to achieve economies of scale c. ability to identify new niches in stable markets d. ability to identify new markets e. ability to exploit a first-mover advantage

ability to achieve economies of scale

Effective strategies: 1.develop long-range plans for resource allocation 2.provide an in-depth analysis of the organization's internal strengths and weaknesses 3. provide managers with a list of environmental contingency factors 4. align the organization and environment to achieve strategic goals 5. focus on the mission statement

align the organization and environment to achieve strategic goals

The decision that the manger makes using the behavioral model of decision making: a. is made with imperfect information b. has an incomplete set of alternative c. uses bounded rationality d. requires the manager to engage in satisficing e. all

all

Which of the following statements about organization culture is true a. culture determines the feel of an organization b. organization culture is the foundation of the internal environment of an organization c. organizational culture defies objective measurement or observation d. companies that have a strong culture tend to be more effective than companies that have a weak culture e. all

all

the advantages of a flat organization include: greater communication between upper and lower levels of management lower total managerial cost flexibility improved employee productivity all

all

Decision making is a part of which management function?: planning organizing controlling leading all of these

all of these

Which of the following statements is true about the industries that small business owners may consider entering? a. small businesses dominate the construction industry b. since the deregulation of banks, the small local bank has completely disappeared c. barriers to entry are generally small d. there are no small businesses in the wholesaling industry e. more than any industry, discounting lends itself to the skills of the small business owner

barriers to entry are general small

all of the following are bases for departmentalization except for: function location product customer competition

competition

the ___ argument for diversity suggests that diverse and multicultural workforces are generally more innovative than other organizations

creativity

Which of the following statements about the classical model of decision making is FAlSE: a. all alternatives are known b. certainty or the ability to create certainty exists c. rational behavior on the part of decision makers is a given d. decision makers will be affected by personal preferences e. all aspects of the decision situation will be evaluated

decision makers will be affected by personal preferences

when the manager knows what the alternatives are and the probabilities associated with each alternative are guaranteed, the manager is experiencing decision making under risk satisficing bounded rationality decision making under certainty decision making under uncertainty

decision making under certainty

The key to making effective decisions under conditions of risk is to: a. recognize that information is not available and approach the situation intuitively b. determine the probabilities associated with each alternative as accurately as possible c. develop a rational system for ordering your choices in a hierarchy of importance d. recognize that you do not know all of the alternatives related to the decision e. identify the alternatives with completely predictable outcomes

determine the probabilities associated with each alternative as accurately as possible

Volvo television ads frequently show the company's cars being subjected to crash tests in order to impress consumers with how well built the cars are and to create the impression that Volvos are among the safest cars on the market. What type of competitive business strategy is Volvo using?

differentiation

Wal-Mart rings up over 70 percent of its products at the cash register before it pays vendors for them. Walmart has an ______ in inventory turnover speed: alignment synergy distinctive competence resource deployment entropy

distinctive competence

research has shown that manufacturing costs often fall as the number of units produced by an organization increases . This relationship between cost and production is called: a. economy of scale b. the solar principle c. the equifinality principle d. synergy the 80/20 principle

economy of scale

Many of the dot-com companies were developed in dorm rooms by people who really didn't have the time to develop an organizational mission or goals. From this information, you know they used_______ strategies: valid deliberate reliable emergent synergistic

emergent

With job enrichment, workers can _____. this does not occur with job enlargement a. periodically move from one job to another b. complete more of the same type of tasks c. experience enhanced pride because they excel at one narrow task d. find their authority and responsibility are increased e. take longer and more frequent breaks

find their authority and responsibility are increased

Which of the following statements regarding diversity in organizations is False: a. diverse groups may generate significantly more productivity than homogeneous groups b. organizations that manage diversity well may attract a better-qualified set of job applicants c. heterogeneous groups tend to be more cohesive than homogeneous groups d. organizations with diverse workforces are better able to to understand different market segment e. diverse organizations have a larger pool of information for problem-solving purposes

heterogeneous groups tend to be more cohesive than homogeneous groups

____ as an alternative so specialization, has the disadvantage of raising training costs, unions arguing for more pay doing more tasks, and owner boredom setting in a. job enrichment b. job enlargement c. job rotation work teams approach e. job characteristics approach

job enlargement

evolved from the concept of division of labor: a. decentralization b. job autonomy c. delegation d. job enrichment e. job specialization

job specialization

Which of the following is not an argument that has been proposed for how multiculturalism contributes to competitiveness: a. cost argument b. management argument c. marketing argument d. problem-solving argument e. systems flexibility argument

management argument

One cause of the glass ceiling is that: a. women haver fewer managerial skills than men b. women do not seek to be promoted c. women do not posses the qualifications for higher positions d. men are less likely to recognize and appreciate the contributions and qualifications of women as potential top executives e. there are more qualified women than men in the workforce

men are less likely to recognize and appreciate the contributions and qualifications of women as potential top executives

Coca-Cola's success in global marketing is the result of its distribution system and its marketing communications, which are two of the ____ company's

organizational strengths

Old Navy sells clothes on the cutting edge of teen fashion. A commercial in which a spokesperson announces that her lipstick costs more than this great tank top, which had previously been described as a fashion must, is a further attempt by old navy to implement _____ strategy when compared to other stores targeting the same consumers

overall cost leadership

Which of the following is not generally considered to be a role performed by small businesses: a. creation of new jobs b. development of new products c. manufacture of materials for large businesses d. distribution of products made by large businesses e. provision of capital for expansion of large businesses

proven of capital for expansion of large businesses

Plants Alive rents and maintains plants for businesses and homeowners who love beautiful plants but do not have the time to care for them. The small business could set a(n)___________ to increase sales revenues by 20 percent during the next three years. tactical goal mission statement operational goal operational plan strategic goal

strategic goal

Starstruck Eateries has been very successful over the years by monitoring what successful restaurants in other cities are doing and copying them. This is known as a. competitive parity. b. competitive advantage. c. distinctive competence. d. strategic imitation. e. tactical differentiation.

strategic imitation

Top-Flite markets the Strata, a golf ball with a patented three-layer construction that improves handling and increases distance . The golf balls are extremely popular with golfers, and many sporting goods stores cannot keep the balls in stock. The patent on the Strata gives Top-Flites ____ that its number-one competitor, Titleist, cannot imitate

sustained competitive advantage

the most significant change in small business is: a. the increase in the number of male-owned businesses b. the increase in the number of small business failures c. the decline in the number of sources of financing for small businesses d. the rapid emergence of electronic commerce e. the luring of entrepreneurs back to corporate America for financial security

the rapid emergence of electronic commerce

Which of the following organizations would face the most difficulty in developing long-range plans? those with dynamic, complex environments those with dynamic, simple environments those with stable, complex environments those with stable, simple environments none

those with dynamic, complex environments

your assistant comes to you with the feasibility evaluation of a decision alternative. What should she be describing to you? a. how well the alternative will satisfy the conditions of the problem situation b. how well the alternative will affect the various parts of the organization c. whether the alternative is within the realm of the probability and practicality for the organization d. the affordability of the consequences e. none

whether the alternative is within the realm of the probability and practicality for the organization