Management Principles Chapter 5
Which of the following statements about setting goals is true?
Goals should have deadlines.
Which of the following is the first step in the planning/control cycle?
Make the plan.
Planning is coping with uncertainty by formulating future courses of action to achieve specified results.
TRUE
Which of the following statements about the MBO process is accurate?
The purpose of MBO is to motivate employees.
A posted sign that says "Eye protection required in this area" is an example of which type of plan?
rule
A specific commitment to achieve a measurable result within a stated period of time is called a mission.
FALSE
An example of Miles and Snow's defender strategy was Kmart in its lack of response to Walmart's development of distribution and inventory management competencies.
FALSE
Which of the following statements about the planning/control cycle is true?
One way to control the direction of the plan is by improving future plans.
Which of the following statements about planning is true?
Planning helps you check your progress.
A sales plan that arises as a result of goal-setting is an example of an action plan.
TRUE
The ______ cycle portrays businesses as continuously cycling through decisions about three kinds of business problems: entrepreneurial, engineering, and administrative.
adaptive
According to Miles and Snow, when a company facing uncertainty responds by saying, "Let's let others take the risks of innovating and we'll imitate what works best," it would be classified as a(n)
analyzer.
Operational planning is completed by
first-line management.
The accomplishment of low-level goals leads to the accomplishment of high-level goals, so the hierarchy may be called a(n)
means-end chain.
Performance is maximized when goals are
moderately difficult to challenging.
The goal to "improve the quality of customer service by instituting follow-up telephone calls this month" is not a SMART goal because it is
not measurable
The constant feedback loop of the ______ is designed to ensure plans stay headed in the right direction.
planning/control cycle
Dayton Construction has a ________ for processing invoices, which includes coding them by job number and construction phase, and matching them with the correct purchase order.
procedure.
The "R" in S.M.A.R.T. goals stand for
results-oriented.
A ______ plan is developed for activities that are not likely to be repeated in the future, whereas a ______ plan is a plan developed for activities that occur repeatedly over a period of time.
single-use; standing
Cimarron Saddlery expects to improve profitability of the organization by 15% over the next three years. This is an example of a(n)
strategic goal.
Executive management has recently decided to acquire a small company with a complementary product line, so Craig, a marketing manager, is meeting with other managers to discuss how to implement policies to support the acquisition over the next year. He is participating in
tactical planning.
Implementing plans of top management and making decisions often without clearly defined procedures are part of
tactical planning.
Determining the mission for an organization is the responsibility of
top management and the board of directors.
The U.S. Geological Survey (USGS) has a(n) ______ statement which is to be "a world leader in the natural sciences through our scientific excellence and responsiveness to society's needs."
vision
