Management Review

Which of the following is a reason teamwork can be more satisfying then traditional work?

All of these are reasons why teamwork can be more satisfying than traditional work

To minimize the problems inherent in firing employees, managers should do which of the following?

Before firing employees, managers should give them a chance to improve

The acronym GATT stands for the

General Agreement on Tariffs and Trades

Technological Discontinuity

The development of the digital camera forced Kodak into the innovation stream because the new imaging process was an

Departmentalization

This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used ____

When managers delegate work, three transfers occur. The 3 transfers are responsibility, authority, and ____

accountability

Franchising and Licensing

are both examples of cooperative contracts

Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft?

background checks

A limitation on weight and height of individuals working in quality control at this company would be legal because it is an example of ___

bona fide occupational qualifications (BFQQs)

Which of the following is common type of rating error to which managers are prone in the performance appraisal process?

central tendency error

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

cognitive ability tests

The primary disadvantage of customer departmentalization is ____

duplication

Which of the following is one of the Big Five personality dimensions

emotional stability

Which of the following statements about Internet recruiting is true?

the company will only receive applications from qualified people.

One of the disadvantages associated with Internet training is

the cost of equipment and technology

If background checks reduced employee thievery over a period of time and throughout the industry, then this selection process would be

validated

Companies that can't manage incremental innovation deteriorate slowly as they fall farther behind industry leaders

which of the following statements about managing innovation is true?

Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline

de norming

Job evaluations

determine the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

Cohesiveness

is the extent to which team members are attracted to a team and motivated to remain with it

Quid pro quo sexual harassment

is the form of sexual harassment in which employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to sexual harassment

Which of the following statements about performance appraisal is true?

Most employees and managers intensely dislike the performance appraisal process.

Nestle is a company based in Switzerland with manufacturing plants in Columbia, Australia, Canada, Egypt, Kenya, and more than 90 other nations. Nestle is an example of a

Multinational corporation

Innovation

Organizational ____ is the successful implementation of creative ideas in an organization.

cycle

A technology___begins with the birth of a new technology and ends when that technology reaches its limits and dies as it is replaced by a newer, substantially better technology.

Which of the following statements about disabilities is true?

Accommodations for disabilities needn't be expensive

Product

Hallmark has 4 departments. 1. Flowers and Gifts 2. Cards and E-cards 3. Hallmark Collectables 4. Photo Albums and Scrapbooks Hallmark uses ___ departmentalization

Technological discontinuity, discontinuous change, dominant design, incremental change

In order from beginning to end, the phases of a technology cycle within an innovation stream consists of

Which of the following statements about resistance to change is true?

Resistance to change will not occur when those affected by the change participate in its planning and implementation.

When the CEO opened the nationwide sales force meeting with a crude sexually explicit joke about Foreign Legion soldiers, it was an example of

Sexual Harassment

Which of the following statements about federal employment law is true?

The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions

Which of the following statements describe an advantage teams have over individuals in the decision-making process?

all of these describe advantage teams have over individuals in the decision-making process

Norms

are informally agreed-on standards that regulate team behavior

Which of the following types of conflict is most strongly associated with improvements in team performance

cognitive conflict

Before beginning to recruit, organizations must

conduct a job analysis

Deep-level diversity

consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors

Job Design

determines the number, kind, and variety of tasks that individual workers perform in their jobs.

A modem factory owned by 3Com in Morton Grove, Illinois, has 1,200 workers who speak 20 different languages. This factory illustrates

diversity

A key difference between affirmative action and diversity is that

diversity has a broader focus

Which of the following represents the correct sequence for the phase model of globalization?

exporting; cooperative contracts; strategic alliances; wholly-owned affiliates

big five personality dimensions

extraversion, agreeableness, conscientiousness, openness to experience, emotional stability

Job specifications, job analyses, and job descriptions

help companies meet the legal requirement that their human resource decisions be job-related.

Structured

interview uses only standardized, job related interview questions that are prepared ahead of time and asked of all candidates

360-degree feedback

is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves.

Job analysis

is a purposeful, systematic process for collecting information on the important work-related aspects of a job

80 percent rule

is a rule of thumb used by the courts of the EEOC to determine whither there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than a specified level of the selection rate for a nonprotected group.

Disparate Treatment

is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs

Organizational Process

is the collection of activities that transform inputs into outputs that customers value

Autonomy

is the degree to which a job gives workers this discretion, freedom, and independence to decide how and when to accomplish their jobs.

Conscientiousness

is the degree to which someone is organized, hardworking, responsible, and achievement-oriented.

Technology

is the knowledge, tools, and techniques used to transform inputs to outputs

Discontinuous Change

is the phase of a technology cycle characterized by technological substitution and design competition

Human resource management

is the process of finding, developing, and keeping the right people to form a qualified work force.

Personality

is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different form each other.

Adverse impact

is unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group.

Decentralization

leads to faster decision making and more satisfied customers and employees

In terms of the chain of command ___ authority is the right to command immediate subordinates, while ___ authority is the right to advise but not command others who are not subordinates

line; staff

Training

means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance

Autonomy continuum

shows how five kinds of teams differ in terms of autonomy

The mail sailors who would not teach her were exhibiting

surface level diversity

The two general kinds of trade barriers are

tariff barriers and nontariff barriers

In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy is

traditional work groups, employee involvement teams, semi autonomous work groups, self-managing teams and self designing teams

Affective Conflict

undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness

The 3 steps in the basic process of managing organizational change outlined by Kurt Lewin are

unfreezing, change intervention, and refreezing