Management theory
What is a theory that analyses workflows to improve economic efficiency, especially labor productivity?
Scientific management - developed by frederick winslow taylor popular in 1880s and 1890s in US manufacturing.
Henry fayol, a french mining engineer and author, developed what is now known as the foundation of...
Modern management theory
Just over 100 years ago, Frederick Winslow Taylor published...
Principles of scientific management, a work that forever changed views about organizations and their workers.
How many principles did fayol list in "administration industrielle et generale"(1914)?
14 principles
During this time scientific management evolved into operations management, operations research, and management cybernetics.
1940s and 1950s
What was fayol's scalar chain?
An organization chart like those used today, showing the lines of communication and chain of command from the top of a company to the bottom.
Who encouraged companies to arrange men, machines, and materials systematically to maximize efficiency and his principles touch on the framework managers would operate in, which we call "organizational structure" today.
Henri Fayol
What are the four principles of Taylor's scientific management?
-replaces rule of thumb with work methods based on scientific study of the tasks. -scientifically select, train, and develop each employee rather than passively letting them train theirselves. -provide detailed instruction and supervise the performance of his or he discrete task. -divide work nearly equally between managers and works do managers scientifically plan and workers perform
What statistical methods used in scientific management emerged in 1920s-1930s?
Quality assurance, and quality control
In the 1990s this became increasingly popular.
Re-engineering
Analysis, synthesis, logic, rationality, empiricism, work ethic, efficiency, elimination of waste and standardized best practices are all important components of
Scientific management
What was known best from 1910-1920, 1920s brought competing management theories and methods, by 1930s it became largely obsolete.
Scientific management
Scientific management and Taylorism is often thought to be synonymous but Taylorism is...
Sometimes called the "classical perspective" because its known for its influence but no longer practiced exclusively
What is the difference between Taylor's work and the gilbreth's?
Taylor focused on reducing process time, while gilbreths tried to make the process more efficient by reducing the motions involved. -gilbreths were concerned with workers welfare and in taylorism workers were less relevant than profits
What was fayol's first and perhaps most principle ?
The division of labor
How did the gilbreths develop a study method based on analyzing work motions?
They filmed the details of workers activities while recording the time it took to complete it. The film was a visual aid of how to work and what needed improvement. It was used to train workers the best way to perform their work.
What were the five functions of management henri fayol mentioned in "general and industrial management (1949)"?
To manage is to Plan, organize, command, coordinate, and control
In the 1980s ______ _______ management became widely popular.
Total quality management
Who are frank and lillian gilbreth?
While Taylor was conducting time studies, they were completing their own motion studies to further scientific management.
Fayol countered conventional treatment of workers by proposing that managers should...
Instill a sense of team spirit, encourage people to contribute their ideas, pay fair wage for a fair days work, and treat workers fairly and kindly, then productivity would increase and high turnover might be solved.
What did unity and direction of command mean?
For any action whatsoever an employee should receive orders from one superior only, a concept fayol adapted from the biblical teaching "no man can serve two masters"