Managment&HR OSU Exam 2

Efficacy is a component of a person's core self-evaluation

False

Efficacy is a component of a person's core self-evaluation; it influences how we perceive ourselves but does not influence how we perceive the world.

False

Expectancy theory is a model of motivation that explains how people strive for fairness

False

In Herzberg's motivator hygiene theory, job satisfaction and job dissatisfaction arise from different sets of factors.

False

In evaluating alternatives and selecting a solution, managers should evaluate the legality and efficiency of potential solutions and conduct a cost-benefit analysis

False

Instinct, insight, and intuition are synonymous; that is they are the same thing.

False

It is clear from research that personal friendship helps organizational productivity.

False

Managers wishing to reduce conflict between members and groups should isolate them from each other as much as possible.

False

Norms only emerge on their own in group situations; they are not consciously formed.

False

One of the principles of conscious capitalism is to be shareholder-centric

False

Organizational should work to discourage positive deviance in the workplace

False

People who have a high need for affiliation make the best managers

False

Research has clearly indicated that self-managed teams perform than traditional work groups.

False

Research supports the conclusion that positive organizational practices drive outcomes at the individual level, but not the group or organizational levels

False

Tacit knowledge is information that can easily be put into words.

False

The best thing a manager can do to create functional conflict is to urge coworkers to hunker down and slog through, to simply persist.

False

The contact hypothesis states that the more members of different groups interact, the more intergroup conflict they will experience.

False

The integrating style of conflict handling is appropriate in all conflict situations.

False

The most common response to incivility is that employees work harder to avoid its source.

False

The tendency to experience group think decreases as a group becomes more cohesive.

False

Which of the following situations is most likely to result in conflict?

competition for limited resources

In __________, one party perceives that its interest are being opposed or negatively affected by another party.

conflict

As a manger of two employees who are having a personality conflict one step you should take is to document the conflict.

True

Donna is highly agreeable. That means she is well suited for integrative negotiations.

True

Employees who flourish report less stress and more organizational commitment and job satisfaction. They perform better, and are absent less, than employees who don't flourish

True

Flexspace includes the concept of working from home.

True

Functional conflict is also known as constructive or cooperative conflict.

True

Groups share norms and have goals

True

In a complex decision context, there is one right answer, but many unknown obscure cause-and-effect relationships. In this kind of situation, the most effective decision making method is intuition

True

In a true team, leadership must be shared.

True

Intuitive processes are influenced by both expertise and feelings

True

Nonrational models of decision making explain how managers actually make decisions.

True

Teams are a cornerstone of work life in today's organizations.

True

The members of the management faculty in the business school go out at the end of the semester to a local restaurant for dinner and socializing. They are both a formal and informal group.

True

The rational model of decisions making explains how managers should make decisions.

True

The two dimensions of decision-making style are valued orientation and tolerance for ambiguity.

True

Waypower is the ability to see alternatives to achieving a goal, even when faced with adversity

True

When the demands or pressures from work and family domains are mutually incompatible, work-family conflict has occurred.

True

A person in the encourager role will

foster group solidarity by accepting and praising various points of view.

People with high levels of positive psychological capital tend to display

hope, efficacy, resilience and optimism

Ted was dissatisfied with his job. He said that the company policy, supervision, and working conditions were responsible for his dissatisfaction. According to Frederick Herzberg's theory,______________ are the extrinsic factors that create job dissatisfaction are called:

hygiene factors

A person who clarifies key issues for a group has taken on the role of

information seeker/giver

Eileen signed up for a photography class after having seen some spectacular wildlife art pictures done by a local artist. She is likely to be experiencing:

interest

Of the following ____________ is the most frequently experienced emotion.

love

A holistic hunch represents a judgment that is based on a conscious integration stored in memory.

False

A norm is a set of expected behaviors for a particular position.

False

According to Schein, a crowd is merely a large group

False

All work groups progress through the stages of group development to become effective teams

False

Ashley finds herself waking up at night frequently thinking about a report she must present to the vice presidents of her firm at the end of the month. She is experiencing social work-family conflict.

False

_______________ are powerful forms of social control that influence group and member behavior

Group roles and norms

Which three roles are especially important to groups?

Initiator, orienter, energizer

At Peter James Consulting, managers are in the process of submitting their budget cuts for the next fiscal year. In evaluating alternatives, managers should consider all of the following except

Is this the choice that I, personally, would like to make?

Multitasksers end up switching tasks hundred of times a day. This makes them _________ in their work environment

Less efficient

Which of the following situations is most likely to produce conflict?

Maria cannot finish her report until Juan provides the financial spreadsheet. Juan is late and Maria is afraid she wont meet her deadline.

Sanjay promotes the benefits of little or no conflict within an organization. This, he states, leads to greater productivity. Is this analysis correct?

No. Organizational conflict is inevitable and can have constructive consequences.

Nate is a manager at a small appliance store. He is working with an unhappy customer who is yelling at him. Nate's policy on handling customer complaints is to give the customer what they want even at a cost to the company. This represents the ______________ handling style.

Obliging

Which of the following situations does not reflect mindfulness?

Pat is biking to school when someone cut her off and cause her to fall. She gets up and starts kicking her bicycle.

Which of the following statements about groups is not true?

People who do not conform to group roles are given high status by the group

Which of the following statements about incivility at work is false?

Personality is highly unlikely to be a source of incivility.

________________ is one characteristic that describes an organization without positive OB.

Single-minded focus on winning

At Cornet Company, employees and teams had higher performance, greater job satisfaction, and increased organizational commitment when their managers showed _______ behaviors

Theory Y

A group role is a set of expected behaviors for members of the group as a whole

True

According to self-determination theory, a manager should provide tangible resources, time, contacts, and coaching to improve employee competence

True

Positive practices that escalate positive outcomes because their associations with positive emotions and social capital are having a(n) _______________ effect.

amplifying

Identifying and modeling appropriate ways for people to interact with colleagues is a(n) _____________ strategy

anti bullying

The three key elements of equity theory are outputs, inputs, and a(n)

comparison of the ration of outputs to inputs

A study conducted in two prisons showed that the more contact white inmates experienced with African American inmates, the more positive their attitudes toward the African American inmates became. This is an example of the __________ hypothesis

contact

"What are the different needs that activate motivation's direction intensity, and persistence?" This statement reflects which theories of motivation

content

The team is generating a lot of ideas on how to approach the management case study problem. Everyone seems to have a plan. Joe stands up and says, "I will make a list on the board of all of our ideas." Joe is acting as

coordinator

Ghandi stated, "If I have belief that I can do it, I shall surely acquire the capacity to do it even if I may not have had it at the beginning."

efficacy

Meghan is a member of a group that raises money for a homeless shelter. She feels that the group spends too much time arguing the merits of different fundraisers and needs to make a decision. She calls for a vote at today's meeting. Meghan has taken on the role of

energizer

The need for prestige and reputation is part of the need for

esteem

Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of...

extrinsic motivation

Formal groups perform two basic functions: ___________and ______________

organizational; individual

A follower is a person who

serves as a passive audience