MANG 3467 QUIZ 1

6. Which of the following terms describes an organization in which technology, organizational structure, people, and processes all work together to give an organization an advantage in the competitive environment? A. Low-involvement work system B. High-performance work system C. Optimal production system D. Balanced score-card system E. Environmental work system

b. High-performance work system

3. During a conversation about a promotion with his boss, George is told that if he will meet her at the Slumberland Motel and spend the night with her, he will get the promotion. This is an example of: a. a hostile work environment. b. Harassment c. "quid pro quo" sexual harassment. d. illegal employment discrimination. e. inappropriate conversation, but not illegal since there is no threat of coercion.

c. "quid pro quo" sexual harassment

8. Which of the following is a trend that is seen in today's high-performance work systems? A. Mismatches in technical system and social system B. Increase in individual assignments C. Employee empowerment in decision making D. Centralized decision making E. Reduced reliance on knowledge workers

c. Employee empowerment in decision making

15. Employees realize that many companies are no longer able to provide long-term employment security. Instead, the employees now want: A. increased pay. B. less demanding work. C. employability. D. written employment contracts. E. additional benefits.

c. employability

7. Age Discrimination in Employment Act (ADEA) protects only those workers who are over the age of: A. sixty. B. sixty five. C. forty. D. fifty. E. fifty five.

c. forty

2. Employee empowerment is defined as: a. The movement of women and minorities into managerial positions. b. providing increased salary and benefits to the employees. c. giving employees responsibility and authority to make decisions. d. leading employees by the strength of one's charisma. e. the act of continually learning and improving one's skills and abilities.

c. giving employees responsibility and authority to make decisions

11. The primary difference between disparate treatment and disparate impact, according to federal regulation, is that: a. the former is a result, the latter a consequence. Neither is illegal b. the former is illegal, the latter is not. c. the former is deliberate, the latter is consequential, but both are illegal d. he former is legal, the latter is not. e. none. There is no practical difference between the two

c. the former is deliberate, the latter is consequential, but both are illegal

1. Which of the following terms refers to an organization's active effort to find opportunities to hire or promote people in a particular group? a. Disparate treatment b. Reasonable accommodation c. Discrimination d. Affirmative action e. Grievance procedure

d. Affirmative action

12. To defend themselves against a discrimination lawsuit an employer could justify their hiring decision by referring to a necessary (not merely preferred) qualification for a job, also known as: a. Reasonable accommodation b. Seniority c. Business necessity d. Bon fide occupational qualification

d. Bon fide occupational qualification

13. The policies, practices, and systems that influence employees' behavior, attitudes, and performance constitute: A. Supply chain management. B. Materials management. C. Labor laws. D. Human resource management. E. Equal employment opportunity.

d. Human resource management

14. Which of the following is a standard that human resource managers must satisfy for HRM practices to be ethical? a. Managers must treat employees as family. b. Employment practices must respect employees' right of lifetime employment. c. Managers must always maintain that customers are right. d. Human resource practices must result in the greatest good for the largest number of people. e. Employment practices must respect the principle of employment-at-will.

d. Human resource practices must result in the greatest good for the largest number of people.

4. The relationship between employer and employee can be thought of in terms of a(n) ____, a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions. Unlike a written sales contract, this is not formally put into words. A. employee covenant B. social agreement C. employment bond D. psychological contract E. explicit agreement

d. psychological contract

9. The fastest growing segment of the labor force is expected to be between the ages of: A. 16 to 24. B. 25 to 35. C. 36 to 45. D. 46 to 54. E. 55 and older.

e. 55 and older

5. In the example shown in class regarding the organization Target, the hiring manager decides not to interview someone for the sole reason the candidate was African American. In this example the manager has committed the illegal act referred to as: a. Disparate impact b. Old man selection criteria c. Ignorance like this is not illegal (but it should be) d. Adverse impact e. Disparate treatment

e. Disparate treatment

10. Skilled knowledge workers: a. would have less power in the organization. b. would suffer the most in a slow economy c. never work directly with customers. d. rarely have a college degree. e. cannot be replaced easily

e. cannot be replaced easily