MC CHAPTER 2 QUIZ

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

Achievement culture

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

Boundary-spanning roles

Cultural values in organizations are rarely observed

False

Customers and competitors are two important sectors of the economic dimension of a firm's general environment.

False

Customers are the people and organizations in the environment who acquire goods or services from the organization.

True

Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to organizational values.

True

The labor market is made up by people in the environment who can be hired to work for an organization.

True

The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large.

True

Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ___ to perform boundary-spanning activities.

all employees

Heroes are important to an organization due to the fact that they:

all of these (exemplify a strong corporate culture, serve as examples to other employees, exemplify key values of the organization)

All of the following are types of corporate cultures except:

clan culture (the right ones are: adaptability, achievement, involvement, consistency)

The people and organizations in the environment who acquire goods and services from the organization are:

customers

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is:

expressed values and beliefs

A high-performance culture is based on all of the following except:

individual employee ownership of organization's cultural backbone

Companies can reduce boundaries and increase collaboration with other organizations by creating:

interorganizational partnerships

The ___ represents people in the environment who can be hired to work for the organization.

labor market

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:

natural resources

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's:

using a slogan to present their values to customers and employees

CellTech, Vtech, and PhoneTech, 3 large electronics companies, have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?

Interorganizational partnership

Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

Natural dimension