Meeeeerkat (Topic 4 Troubleshooting)

QUESTION NO: 380 A technician is troubleshooting a RAID 6 array on a high end CAD/CAM workstation. Two disk drives have their fault lights on. Which of the following is the BEST action for the technician to perform when fixing this problem? A. Replace the failed drives and verify the RAID rebuilds completely. B. Reseat the drives, backup the data, and then replace them. C. Reseat the drives and monitor the RAID status over a few days. D. Replace the failed drives and restore the data from a known good backup.

Answer: A Reference: http://download.intel.com/support/motherboards/server/sb/intel_raid_basic_troubleshooting_guide _v2_0.pdf

QUESTION NO: 388 Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media? A. Screwdrivers B. Power supply testers C. Cable testers D. Pliers

Answer: A Reference: http://www.chabotcollege.edu/faculty/netacad/prot/ITE/course/module2/2.2.4.3/2.2.4.3.html

QUESTION NO: 412 A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician perform FIRST when responding to this issue? A. Attempt to backup data from the hard drive B. Shutdown the PC and replace the hard drive C. Format the hard drive and reload the OS D. Run the disk cleanup utility

Answer: A Reference: http://burgessforensics.com/article_what_to_do.php

QUESTION NO: 395 The technician is dispatched to a user's home to secure a wireless network. The SOHO user has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthorized use. Which of the following will BEST meet the user's requirements? A. Configure the router to allow access by MAC address. B. Configure the use of DHCP. C. Configure the use of static IP addresses. D. Configure the network to utilize a proxy.

Answer: A Reference: http://compnetworking.about.com/cs/wirelessproducts/qt/macaddress.htm

QUESTION NO: 378 A technician troubleshoots a broken PC only to find that a strong burning odor is coming from inside the case. Which of the following parts MOST likely experienced a level of electrical burn? A. PSU B. Processor C. CMOS battery D. Hard drive

Answer: A Reference: http://forums.thinkbroadband.com/hardware/4194025-that-acrid-electrical-burningsmell. html?fpart=all&vc=1

QUESTION NO: 389 Which of the following utilities will display a listing of active IP ports on the computer being tested? A. NETSTAT B. PING C. IPCONFIG D. TRACERT

Answer: A Reference: http://pcsupport.about.com/od/commandlinereference/p/netstat-command.htm

QUESTION NO: 374 A service technician is installing a second hard drive on a desktop PC running Windows 7. The second hard drive is the same make and model of the first hard drive. The technician would like to provide data redundancy. Which of the following should the technician use to accomplish this? A. Disk Management B. Device Manager C. System Configuration D. Data Sources

Answer: A Reference: http://support.microsoft.com/kb/309000

QUESTION NO: 385 An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time. Which of the following tools would BEST be used to accomplish this? A. Performance Monitor B. Task Scheduler C. Task Manager D. System Configuration

Answer: A Reference: http://technet.microsoft.com/en-us/library/cc749249.aspx

QUESTION NO: 397 A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take FIRST? A. Clear the print queue. B. Check the printer connection. C. Reboot the computer. D. Stop and start the printer.

Answer: A Reference: http://www.howtogeek.com/100358/how-to-cancel-or-delete-a-stuck-print-job-in-thewindows- print-queue/

QUESTION NO: 400 A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information? A. "Can you get to the Internet?" B. "What exactly does not work?" C. "Does the PC turn on?" D. "Are you able to sign on?"

Answer: B Explanation: Clarify what is not working. The line of questioning is an effective strategy to discover and solve a problem especially on phone.

QUESTION NO: 393 A user is reporting their web browser is not going to the site they are attempting to access. Which of the following would BEST resolve this? A. Delete all Internet cookies. B. Ensure the user is not utilizing a proxy server. C. Remove all Internet shortcuts. D. Clear all Internet cache and saved passwords.

Answer: B Explanation: One solution to this problem might be related to proxy server. If the web browser is not accessing a site, try to disable proxy server from the browser proxy settings.

QUESTION NO: 383 A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating? A. Network diagram B. Computer manual C. Asset management D. Wiring scheme

Answer: B Explanation: The best resource for troubleshooting computer problems is the manual that came along with it. Similar to any electronic device, the manual lists common problems and their solutions

QUESTION NO: 384 A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue? A. Document finding, actions, and outcomes B. Identify the problem C. Establish a theory D. Establish a plan of action to resolve the problem

Answer: B Reference: http://compcamp.blogspot.com/2011/10/comptia-six-step-troubleshooting.html

QUESTION NO: 399 A user is reporting that they cannot connect to the wireless network from their office but they were able to connect yesterday. Which of the following would be the MOST likely reason? A. Radio switch on laptop is enabled B. Radio switch on laptop is disabled C. Channel interference D. User is too far away from the access point

Answer: B Reference: http://en.kioskea.net/forum/affich-130312-wifi-radio-disabled-of-my-laptop-how-turn-on

QUESTION NO: 386 A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue? A. Using wrong video connector B. Dead pixels C. Dropped in shipping D. Incorrect installation

Answer: B Reference: http://en.wikipedia.org/wiki/Defective_pixel

QUESTION NO: 382 A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a pre-boot failure? A. Multimeter B. POST card C. Power supply tester D. BIOS flash

Answer: B Reference: http://en.wikipedia.org/wiki/POST_card

QUESTION NO: 398 A workstation is making a loud clicking noise that is originating from the hard drive and it is not booting. Which of the following should the technician do FIRST? A. Visit the hard disk vendor's site and run a hardware check on the drive. B. Put the hard drive in another system and back up all data from it. C. Run CHKDSK immediately and replace the drive if it is bad. D. Format the drive and restore from a previous image.

Answer: B Reference: http://harddriveclicking.net/

QUESTION NO: 376 A technician notices a computer is overheating after 30 minutes of use. Which of the following is the MOST likely cause? A. Clogged temporary file folders B. Internal dust buildup C. Incorrect input voltage setting D. ACPI is disabled

Answer: B Reference: http://pcrepairaugustaga.com/computer-dust-free/

QUESTION NO: 408 A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT? A. Immediately leave the scene and sound an emergency to security. B. Use a toner vacuum to remove the spilled toner from the undesired surfaces. C. Use compressed air to remove the spilled toner from the undesired surfaces. D. Use the maintenance kit to remove and replace the affected parts.

Answer: B Reference: http://smallbusiness.chron.com/clean-up-copier-toner-spills-64645.html

QUESTION NO: 377 A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA device: HARD DRIVE. MASTER OPTICAL DRIVE. CABLE SELECT Which of the following jumper configurations should be used instead? A. HDD. Cable Select; Optical Drive. Master B. HDD. Cable Select; Optical Drive. Cable Select C. HDD. Slave; Optical Drive. Slave D. HDD. Master; Optical Drive. Master

Answer: B Reference: http://www.computerhope.com/jargon/c/cablsele.htm

QUESTION NO: 390 Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line? A. ERASE B. KILL C. SHUTDOWN D. DEL

Answer: B Reference: http://www.tech-recipes.com/rx/446/xp_kill_windows_process_command_line_taskkill/

QUESTION NO: 413 A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause? A. The printer needs to be rebooted. B. The printer is out of paper. C. The fuser needs to be replaced. D. The toner cartridge is low.

Answer: B Reference: http://www.tomshardware.com/forum/16050-3-load-letter-error

QUESTION NO: 387 A customer calls and reports that when they walk away from their laptop for an extended period of time they have to reconnect to wireless when they get back. Which of the following will MOST likely correct this issue? A. Disable screensaver B. Adjust power settings C. Replace the wireless card D. Install a higher capacity battery

Answer: B Reference: http://www.wikihow.com/Adjust-Power-Settings-in-a-Windows-Vista-Laptop

QUESTION NO: 381 A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem? A. Reseat the drive and verify the RAID array is healthy B. Replace the failed drive and verify the RAID is healthy. C. Replace the failed drive and restore the data. D. Add a fifth drive and make it a spare.

Answer: B Reference: https://wiki.archlinux.org/index.php/RAID

QUESTION NO: 407 A technician is installing a new wired router and needs to disable all the ports currently not in use. The documentation for router mentions the web interface for the router is available by default at 192.168.1.1. In which of the following ways would the technician go about doing this? A. Place labels on top of all the ports that are not to be used. B. Manually set the IP address to 10.168.1.1, and then access the website at 192.168.1.1. C. Use an Internet browser to access the router configuration at 192.168.1.1. D. Use Windows Explorer and search for a file called 192.168.1.1.

Answer: C Reference: http://compnetworking.about.com/od/routers/g/192_168_1_1_def.htm

QUESTION NO: 392 A technician discovers a networked computer has been infected with a zero day virus. Which of the following is the FIRST thing that should be done to the workstation? A. Document the symptoms of the virus. B. Turn off the computer using the power switch. C. Unplug it from the network. D. Run an antivirus update and then a full scan.

Answer: C Reference: http://en.wikipedia.org/wiki/Zero-day_virus

QUESTION NO: 404 A user will be installing a switch in a public location and will allow the six users in the office to connect to it with CAT6 Ethernet. Which of the following actions would BEST ensure that there is no unauthorized access to the switch? A. Assign static IP addresses B. Disable new VLANS C. Disable unused ports D. Disable PoE

Answer: C Reference: http://www.orbit-computer-solutions.com/How-To-Configure-Switch-Security.php

QUESTION NO: 409 A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT? A. Replace the failing drive and let the RAID recover. B. Add an additional drive to the array and let the RAID recover. C. Replace the drive; all the data is lost and cannot be recovered. D. Remap the RAID array to another drive letter to recover the data.

Answer: C Reference: http://www.pcworld.com/article/2026358/multiple-hard-drives-working-together-allabout- raids.html

QUESTION NO: 394 A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there is no boot drive found. Which of the following steps should the technician take NEXT? A. Repair the boot up sequence using recovery console. B. Restart the system, booting from a system recovery disk. C. Restart the system to verify the proper boot sequence. D. Inform the customer the hard drive has crashed and replace the drive.

Answer: C Reference: http://www.tomshardware.com/forum/55646-2-boot-device-available

QUESTION NO: 391 A technician is about to put a computer back into service that has not been turned on for many months. It was healthy when taken out of service and boots quickly without any problems. Which of the following actions would be a best practice to begin computer maintenance? (Select TWO). A. Run a full antivirus scan. B. Defragment the hard disk. C. Run antivirus updates. D. Run Windows updates. E. Configure the firewall to access the Internet.

Answer: C,D Explanation: You have to update the system. Run antivirus updates because antivirus changes frequently as new viruses are discovered. Run Windows updates to keep the system updated and ready to use.

QUESTION NO: 406 A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information? (Select TWO). A. Task Manager B. System registry C. Log files for the new application D. Event Viewer E. %SystemDir%\System32\Drivers

Answer: C,D Reference: http://en.wikipedia.org/wiki/Event_Viewer

QUESTION NO: 401 A user reports that their PC boots up to a screen that reads "OS not found". Which of the following would be the MOST likely cause of this problem? A. There are conflicting operating systems. B. Not enough memory is available. C. The system has a BSOD. D. The user has a USB key attached.

Answer: D Explanation: Sometimes the computer mixes up the boot order. If the USB key is attached to the computer, try removing the USB key and rebooting the system.

QUESTION NO: 396 A user has installed a new wireless router and is unable to connect their game console to the manufacturer's service. Which of the following should the technician look for FIRST? A. Ensure the game system has a static IP address. B. Contact the manufacturer to see if service is available. C. Ensure the game system has updated firmware. D. Ensure the correct ports are open.

Answer: D Explanation: When you connect a game console to the wireless router, you need to see which ports the console uses to connect to Internet. Open those ports and then connect again. This process solves 80% of game console connectivity problems.

QUESTION NO: 403 A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be a shadow image. The technician could solve this issue by: A. replacing the fuser B. running calibrate C. replacing the network cable D. replacing the drum

Answer: D Reference: http://sfsd.k12.pa.us/Teacher_Resources/UserGuides/Printing/Replacing%20Toner.htm

QUESTION NO: 411 A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take? A. Run FDISK on the drive B. Update definitions and run a virus scan C. Low level format the drive D. Run CHKDSK on the drive

Answer: D Reference: http://askleo.com/checking-and-repairing-a-disk-with-chkdsk/

QUESTION NO: 375 A technician is trying to troubleshoot an issue on a Windows 7 computer remotely, but is unable to PING the computer. The technician verified that the computer is turned on, has network connectivity, and can get to the Internet. Which of the following is MOST likely the issue? A. The technician does not have permissions B. Local security policy settings is incorrect C. Wake-on-LAN is disabled D. Windows firewall is enabled

Answer: D Reference: http://pcrepairaugustaga.com/computer-dust-free/

QUESTION NO: 415 A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem? A. The printer is not designed to print legal sized pages. B. The print queue is holding jobs from printing. C. The paper weight is too heavy for the printer. D. The paper size for the tray is incorrect in the printer setup.

Answer: D Reference: http://support.microsoft.com/kb/284867

QUESTION NO: 414 A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task? A. services.msc B. shutdown.exe C. bootrec.exe D. gpedit.msc

Answer: D Reference: http://support.microsoft.com/kb/307882

QUESTION NO: 402 A technician is working on an issue and has identified the problem and worked out the cause. Which of the following would MOST likely be the NEXT step the technician should make? A. Document the cause and solution B. Inform the user C. Report to the supervisor D. Establish a plan of action

Answer: D Reference: http://technet.microsoft.com/en-us/library/bb457121.aspx

QUESTION NO: 379 A computer is showing the "No boot device found" message even though a technician has verified that the hard drive is set as Device 1 in the BIOS boot order. Which of the following causes is MOST likely at play? A. A 40-pin cable was used instead of an 80-pin cable to connect the HDD. B. The hard drive is disconnected. C. The hard drive has corrupted sectors and needs a CHKDSK scan. D. Both PATA devices are incorrectly set to the master jumper setting.

Answer: D Reference: http://wdc.custhelp.com/app/answers/detail/a_id/981/~/how-to-physically-install,-setjumper- settings,-and-set-up-a-serial-ata,-eide,

QUESTION NO: 410 A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue? A. Bad video card B. The video card drivers need to be upgraded C. Bad monitor D. The screen needs to be degaussed

Answer: D Reference: http://www.wikihow.com/Degauss-a-Computer-Monitor

QUESTION NO: 405 The technician is dispatched to look at a user's laptop. The user reports the system shuts down after 30 minutes of field use. The technician notices the battery is not fully charging. Which of the following should the technician perform to resolve this? A. Remove the battery and connect it to a commercial battery charger. B. Discharge the battery using a static mat. C. Change the power setting on the laptop to use less power. D. Replace the battery.

Answer: D Reference: http://www.wikihow.com/Fix-a-Laptop-that-is-not-Charging

QUESTION NO: 321 Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should the technician do? A. Replace the battery B. Change power settings to balanced C. Replace the power adapter D. Enable APM in the BIOS

Answer: A Explanation: http://www.dummies.com/how-to/content/how-to-replace-your-laptop-battery.html

QUESTION NO: 366 A wireless network is experiencing intermittent connectivity. Which of the following would BEST resolve this issue? A. Enable MAC filtering B. Change broadcast channel C. Enable wireless encryption D. Disable SSID broadcasting

Answer: B Reference: http://lifehacker.com/5580636/change-your-wi+fi-routers-broadcast-channel-for-astronger- connection

QUESTION NO: 323 A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem? A. Disk Management B. FIXMBR C. MSCONFIG D. SFC

Answer: C Explanation: http://www.netsquirrel.com/msconfig/

QUESTION NO: 285 A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT? A. Remove the hard drive and back up the data B. Run CONVERT on the hard drive C. Reboot the server D. Swap hard drive and rebuild array

Answer: D Reference: http://www.tomshardware.com/forum/254643-32-replace-failed-raid-configuration

QUESTION NO: 315 A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST? A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut. B. Install a USB wireless card to ensure that Windows networking is working properly. C. Open the laptop and reseat the network card and both antennas. D. Download and install the latest wireless driver from the manufacturer's website.

Answer: A Explanation: If the wireless networking card is functioning properly, check the wireless switch on the laptop and see if the wireless is enabled within the operating system.

QUESTION NO: 351 A technician notices that a computer is making a loud clicking noise but continues to run. System speed is barely affected, but they cannot access certain drives. These are the symptoms of which of the following? A. Failing second hard drive B. Failing system hard drive C. Bad CMOS chip D. Bad CPU fan

Answer: A Explanation: There must be a second hard drive that is failing. When you hear clicking noises and the speed of the system is not affected, the second hard drive is failing since the primary hard drive is running the OS and other applications and it is working fine, it means the second hard drive has a problem.

QUESTION NO: 317 A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions? A. Remove SATA 1 from the RAID group then try to re-add it B. Replace both drives then restore from a backup C. Remove both drives then switch the SATA channels D. Replace SATA 1, rebuild the RAID and replace SATA 0

Answer: A Explanation: Try removing SATA 1 from the RAID group and re add it using standard RAID procedure.

QUESTION NO: 306 A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT? A. Document findings, actions, and outcomes B. Escalate problem to a senior technician C. Re-establish new theory of probable cause D. Perform a full system backup

Answer: A Reference: http://ptgmedia.pearsoncmg.com/images/9781587132636/samplechapter/9781587132636_ch04.p df

QUESTION NO: 314 Ann reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component causing the faded printing? A. Transfer roller B. Fusing assembly C. Registration assembly D. Duplexing assembly

Answer: A Reference: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000027/faq000 127_000.html?reg=us&c=us&lang=en&prod=hl8050n_all

QUESTION NO: 319 Ann recently upgraded a computer from Windows XP to Windows 7, but one of her applications does not work now. Which of the following should be done FIRST? A. Set the application to run in XP compatibility mode B. Reinstall Windows XP C. Configure a dual boot with XP and 7 D. Install the application in XP mode

Answer: A Reference: http://arstechnica.com/information-technology/2010/01/windows-xp-mode/

QUESTION NO: 357 A user calls the helpdesk and states that they suddenly cannot connect to the Internet or any other network resources. The user is on a company network that uses DHCP. The technician runs IPCONFIG from the command prompt and the PC has an IP address of 0.0.0.0. Which of the following steps should the technician perform FIRST to troubleshoot this issue? A. Check the network cable B. Replace network card C. Assign a static IP address D. Reinstall the network drivers

Answer: A Reference: http://bonzamobilecomputerrepairs.com/blog/?p=151

QUESTION NO: 289 Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue? A. Use a maintenance kit B. Calibrate the printer C. Replace the toner D. Replace the fuser

Answer: A Reference: http://en.wikipedia.org/wiki/Laser_printing#Laser_printer_maintenance

QUESTION NO: 372 Which of the following tools would be used to connect CAT5e cabling to a patch panel? A. Punch down B. Wire strippers C. Loopback plugs D. Crimper

Answer: A Reference: http://en.wikipedia.org/wiki/Punch_down_tool

QUESTION NO: 339 The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of: A. Overheating. B. Incompatible RAM. C. A faulty hard drive. D. A bad internal USB hub.

Answer: A Reference: http://lifehacker.com/5570909/how-to-prevent-your-computer-from-overheating-andwhy- its-important

QUESTION NO: 359 A technician is diagnosing a PC running Windows 7 which has been affected with an "NTLDR is missing" error message. Which of the following command line tools would BEST resolve the problem? A. Fixboot B. CHKDSK C. Scandisk D. DEFRAG

Answer: A Reference: http://pcsupport.about.com/od/findbyerrormessage/a/ntldrmissingxp.htm

QUESTION NO: 335 A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop? A. Re-join the computer to the domain B. Reboot the PC as the domain will automatically rebuild the relationship C. Update the BIOS using the latest version D. Run CHKDSK

Answer: A Reference: http://social.technet.microsoft.com/Forums/windowsserver/en-US/ca41e39a-49c1- 4c7b-a415-6295099f7002/rejoin-a-domain

QUESTION NO: 287 A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the problem? A. Duplicate IP exist on the network B. DHCP server needs to be rebooted C. Network adapter driver needs to be updated D. Bad network adapter

Answer: A Reference: http://support.microsoft.com/kb/120599

QUESTION NO: 312 A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this? A. System Restore B. System Image Recovery C. CHKDSK D. Windows Memory Diagnostic

Answer: A Reference: http://windows.microsoft.com/en-us/windows-vista/what-is-system-restore

QUESTION NO: 318 A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs to update Ann's email client to prevent corruption. At Joe's request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk. Which of the following has occurred? A. Social engineering B. Phishing C. Spear phishing D. Hijacking

Answer: A Reference: http://www.csoonline.com/article/663329/social-engineering-3-examples-of-humanhacking

QUESTION NO: 346 After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not scan any documents. Which of the following is the MOST likely reason of the issue? A. The scanner lock switch on the device is locked. B. The printer driver was installed incorrectly. C. The multifunction printer's USB cable was plugged into the incorrect port. D. The scanner's alignment and calibration was not performed.

Answer: A Reference: http://www.justanswer.com/printers/6cceg-scanner-lock-switch-error-message.html

QUESTION NO: 291 A user's PC has four hard drives in a RAID setup. After a single drive fails, the system will no longer boot and even rescue disks cannot see or access the volume. Which of the following RAID types was the user MOST likely using? A. 0 B. 1 C. 5 D. 6

Answer: A Reference: http://www.thegeekstuff.com/2010/08/raid-levels-tutorial/

Topic 4, Troubleshooting QUESTION NO: 274 A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern to the activity. One drive in the array is likely failing and causing the read/write failures. Which of the following types of RAID is MOST likely in use? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

Answer: A Reference: http://www.thegeekstuff.com/2010/08/raid-levels-tutorial/

QUESTION NO: 284 A technician is working on a user's PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO). A. Resolve issue B. Inform user C. New theory or escalate D. Document issue E. Verify system functionality

Answer: A,C Explanation: When you have tested the theory of cause, resolve the issue using troubleshooting techniques and if the issue is not resolved after the troubleshooting measure, reestablish the theory and escalate the issue to higher authorities.

QUESTION NO: 330 A technician is trying to diagnose a laptop that is experiencing heavy artifact corruption and random loss of video during operation. Which of the following are MOST likely causes of this problem? (Select TWO). A. Integrated system video chip is failing and/or near death. B. Video drivers were not installed directly from Microsoft update. C. Incompatible or untested video drivers have been installed. D. The BIOS is not set for the proper operation temperature of the video chipset. E. The BIOS is underclocking the video card's operating speed.

Answer: A,C Reference: http://en.wikipedia.org/wiki/Compression_artifact

QUESTION NO: 349 After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select TWO). A. Change the input mode on the monitor B. Reboot the operating system C. Reload the display adapter drivers D. Toggle the display using the keyboard shortcut E. Verify network connectivity

Answer: A,D Reference: http://wikinorm.wikidot.com/monitor-resolution-is-too-low

QUESTION NO: 361 A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Select TWO). A. Check the PSU integrity B. Check the CMOS battery C. Check the video card integrity D. Check the memory integrity E. Check the optical drive integrity

Answer: A,D Reference: http://www.tomshardware.com/forum/352927-31-computer-rebooting-frequently

QUESTION NO: 354 A technician is tasked with upgrading a network card on a Windows 7 Professional PC. The technician installs the network card, loads Windows XP drivers that came with the network card, and reboots the PC. Upon rebooting, the computer blue screens and the technician cannot get the computer to boot up properly. Which of the following should the technician perform to resolve this issue without any data loss? (Select TWO). A. Remove network drivers B. Install Windows XP Service Pack 3 C. Reinstall Windows 7 Professional D. Install Windows 7 Service Pack 1 E. Boot up in safe mode

Answer: A,E Explanation: The best way to solve this issue is to remove network drivers and restart the computer. Boot up in safe mode and reinstall the drivers.

QUESTION NO: 356 A user calls the helpdesk and states that they are receiving an IP conflict error on their computer. The user is on a company network that uses DHCP. The technician verified the PC is using DHCP to obtain TCP/IP settings. Which of the following commands should the helpdesk technician use to resolve this issue? (Select TWO). A. Ipconfig /renew B. Ipconfig /registerdns C. Ipconfig /all D. Ipconfig /flushdns E. Ipconfig /release

Answer: A,E Reference: http://technet.microsoft.com/en-us/library/cc938688.aspx

QUESTION NO: 302 After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem? A. Replace the RAID controller and boot. B. Reinsert the drive and boot. C. Plug the drive back in, the system will resume automatically. D. Remove all drives and rebuild the array.

Answer: B Explanation: Just reinsert the drive and boot the computer. The computer will start since it is a RAID 5 configuration.

QUESTION NO: 360 A user reports that people are receiving emails from their account that the user never sent. Which of the following security measures would BEST resolve the problem? A. Check the boot.ini on the PC for malicious entries. B. Change the account password. C. Upgrade the email client to a newer version. D. Install a more expensive spam filter.

Answer: B Explanation: The best security measure is to rename or change the account password. Hackers sometimes break into email accounts to sent malicious emails to various people.

QUESTION NO: 364 A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of the following items is MOST likely causing the issue? A. The motherboard drivers are not current. B. The drivers for the NIC need to be updated. C. The wireless on/off switch is not in the on position. D. The keyboard is faulty and turns the wireless NIC on and off.

Answer: B Explanation: Update the drivers for the network interface card. Sometimes updating drivers solve major problems.

QUESTION NO: 307 A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms malware exists and starts the process of removing the malware. Which of the following is the FIRST step he should take in removing the malware? A. Disable antivirus B. Disable system restore C. Enable hard drive encryption D. Format the hard drive

Answer: B Reference: http://antivirus.about.com/od/windowsbasics/a/systemrestore.htm

QUESTION NO: 350 A technician has been dispatched to a customer site to diagnose an issue where the computer turns off intermittently. Upon arriving at the site, the technician detects a smoke smell coming from the computer. Which of the following is the BEST solution? A. Power down the system and replace the CPU. B. Power down the system and replace the power supply. C. Install an additional case fan for proper ventilation. D. Remove the side panel for proper ventilation.

Answer: B Reference: http://forums.cnet.com/7723-19411_102-375948/external-monitor-goes-to-sleep/

QUESTION NO: 280 After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause? A. Power surges B. Overheating C. APIPA addressing D. RF interference

Answer: B Reference: http://lifehacker.com/5570909/how-to-prevent-your-computer-from-overheating-andwhy- its-important

QUESTION NO: 294 A user reports that they are receiving intermittent BSOD error messages. Which of the following tools should a technician use to determine which hardware is failing? A. POST card B. Memory diagnostics C. Performance monitor D. Loopback plug

Answer: B Reference: http://pcsupport.about.com/od/findbyerrormessage/tp/stop_error_list.htm

QUESTION NO: 373 A user states that when they power on their computer, they receive a "Non-bootable drive" error. The user works with external storage devices to transport data to their computer. The user stated that the computer worked fine the day before. Which of the following should be checked FIRST to resolve this issue? A. Jumper settings B. Device boot order C. PXE boot settings D. Hard drive cable

Answer: B Reference: http://pcsupport.about.com/od/fixtheproblem/ss/bootorderchange.htm

QUESTION NO: 363 A user has an external hard drive which they forget to unplug before booting their machine. Each time this happens, an error shows on the screen which states "Boot sector missing - reboot to try again." Which of the following would be the BEST way to resolve this? A. Change BIOS options to remove floppy drive from the boot order B. Change BIOS options to remove USB device from the boot order C. Change BIOS options to remove CD drive from the boot order D. Set the SATA setting in BIOS to AHCI from IDE

Answer: B Reference: http://pcsupport.about.com/od/fixtheproblem/ss/bootorderchange_3.htm

QUESTION NO: 336 A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify all system files are intact and in their original versions? A. Repair Disk B. SFC C. FIXMBR D. ASR

Answer: B Reference: http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm

QUESTION NO: 328 A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error is received that the application cannot be installed because the OS is not supported. Which of the following should the technician do FIRST to try to get the application installed in Windows 7? A. Install the application in safe mode B. Install the application with compatibility mode C. Install the latest Windows service packs and updates D. Install Windows Security updates on the system

Answer: B Reference: http://social.technet.microsoft.com/Forums/windows/en-US/cdd894f8-1ee2-43e5-952bd04c25779a7f/ how-to-install-a-software-application-using-compatibility-mode

QUESTION NO: 337 A technician gets a call from a customer stating that their computer will not boot. They are getting the following error "invalid system disk". Which of the following should the technician check FIRST? A. Verify the operating system is installed correctly. B. Verify that all removable drives are empty. C. Verify Boot.ini is on the hard drive. D. Verify the computer will boot into safe mode.

Answer: B Reference: http://support.microsoft.com/kb/128730

QUESTION NO: 332 A user tries to connect to the Internet using a dial-up modem and receives a "No dial tone detected" message. Which of the following is the FIRST thing the technician should check to troubleshoot the issue? A. Check if the cable is connected on the modem's phone RJ-45 port. B. Check if the cable is connected on the modem's line RJ-11 port. C. Check if the cable is connected on the modem's line RJ-45 port. D. Check if the cable is connected on the modem's phone RJ-11 port.

Answer: B Reference: http://support.microsoft.com/kb/326681

QUESTION NO: 305 A user states that they cannot connect to the network or the Internet. The technician determines the issue is that the computer has a static IP address and needs to use DHCP to work correctly. The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT? A. Identify the type of network card and what Operating System the computer is running B. Confirm the computer is back on the network and has Internet connectivity C. They need to annotate what the static IP address was and inform the employee's manager D. They need to determine why the NIC was assigned a static IP address

Answer: B Reference: http://technet.microsoft.com/en-us/library/dd183692(v=ws.10).aspx

QUESTION NO: 329 A user reports that a file they shared out on their computer for another network user is not accessible to the third party. The user insists they specifically gave this third party Allow rights for Read and Write access. Which of the following could explain the problem at hand? A. The parent folder has explicit Allow rights set for this user. B. The parent folder has explicit Deny rights set for this user. C. The user forgot to share the parent folder and only shared the specific file. D. The parent folder likely has the "archive" attribute enabled.

Answer: B Reference: http://windows.microsoft.com/en-us/windows-vista/troubleshoot-access-denied-whenopening- files-or-folders

QUESTION NO: 334 After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of the following Windows 7 functions will resolve this? A. Component Management B. Startup Repair C. Device Manager D. Task Manager

Answer: B Reference: http://windows.microsoft.com/en-us/windows7/products/features/startup-repair

QUESTION NO: 275 A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user's NEXT step in resolving this issue? A. Configure Wake-on-LAN for the NIC on the Work PC. B. Configure a firewall exception on the Home PC. C. Switch the Work PC network from "Work" to "Home". D. Disable the Windows firewall on the Home PC.

Answer: B Reference: http://windows.microsoft.com/is-is/windows7/open-a-port-in-windows-firewall

QUESTION NO: 331 A technician installed a second hard drive in a computer. Upon restart, a message appears stating. "primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST? A. That NTLDR and boot.ini are not missing B. Proper drive installation (e.g. cables/jumpers) C. If computer can boot into safe mode D. If the BIOS boot settings are correct

Answer: B Reference: http://www.geek.com/forums/topic/primary-drive-0-not-found-primary-drive-1-notfound/

QUESTION NO: 283 A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to resolve this issue? A. Drum B. Fuser C. Pickup roller D. Corona wire

Answer: B Reference: http://www.howstuffworks.com/laser-printer3.htm

QUESTION NO: 310 Joe, a technician, receives an error message on his tower PC just after POST which reads: "WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics." Which of the following is generating this error message? A. CHKDSK B. S.M.A.R.T. C. eSATA D. QoS

Answer: B Reference: http://www.howtogeek.com/134735/how-to-see-if-your-hard-drive-is-dying/

QUESTION NO: 340 When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad: A. CMOS battery B. Video card C. IDE cable D. Floppy cable

Answer: B Reference: http://www.technick.net/public/code/cp_dpage.php?aiocp_dp=guide_beep_codes

QUESTION NO: 369 A customer states their laptop screen is very dim. In order to avoid going to the client site, which of the following is the FIRST action the customer should perform? A. Increase the resolution B. Use function keys C. Reboot the laptop D. Go to the Power Options in Control Panel

Answer: B Reference: http://www.tomshardware.com/forum/70976-35-laptop-screen-visible

QUESTION NO: 288 A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups? A. Phishing B. Malware C. Proxy redirect D. Firmware

Answer: B Reference: http://www.webroot.com/us/en/home/resources/articles/pc-security/malware-spam

QUESTION NO: 367 A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task? A. Overwrite the hard drives. B. Drill into the hard drives. C. Degauss the hard drives. D. Sanitize the hard drives.

Answer: B Reference: https://groups.google.com/forum/#!topic/refurbishers/lwOPyBdrKi4

QUESTION NO: 290 A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO). A. SATA controller B. CPU C. Memory D. Hard drive E. Sound card

Answer: B,C Reference: http://www.techrepublic.com/forums/questions/computer-booting-problem-fan-spin-nodisplay/

QUESTION NO: 320 Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. Which of the following should a technician recommend? (Select TWO). A. Increase the amount of RAM to improve disk checks B. Backup all data on the drive C. Upgrade to a home server D. Purchase a new hard drive E. Change the drive configuration to RAID 0 F. Upgrade to Windows 7 Professional

Answer: B,D Explanation: First backup all the data from the drive to prevent data loss. Get a new hard drive and restore the data on the new drive.

QUESTION NO: 355 A technician is installing and configuring a SOHO wireless network for a client. The client only wants five authorized computers to connect to the network with a defined IP range. Which of the following should the technician configure on the router? (Select TWO). A. DMZ B. DHCP C. ARP D. SSID E. MAC filtering

Answer: B,E Reference: http://technet.microsoft.com/en-us/magazine/ff521761.aspx

QUESTION NO: 348 After updating the device drivers for a video adapter, a user reports they are only able to view a portion of the screen and the text is very large. Which of the following is MOST likely the cause? A. Refresh rate set too low B. Refresh rate set too high C. Resolution set too low D. Resolution set too high

Answer: C Explanation:

QUESTION NO: 278 A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem? A. Run System Restore, update antivirus program, and run an antivirus scan. B. Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration. C. Remove all temporary files, turn off System Restore, update and run an antivirus scan. D. Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.

Answer: C Explanation: This might be the sign of a virus infecting the system. First, remove all temporary Internet files on your computer. Viruses are downloaded through software or a webpage. And normally it resides in Temporary Internet Files folder. Now turn off system restore because you don't want to load a previous state on the computer with the virus still lingering the digital wild. Run an antivirus program to clean infected files.

QUESTION NO: 295 A technician is called to assist a customer. The customer reports when they powered on the system, they heard a loud noise, saw a spark, and smelled a burning smell. Which of the following should the technician advise the customer to do FIRST? A. Power on the system, to see if it happens again. B. Immediately notify the fire department. C. Unplug the system from the power source. D. Turn off the circuit breaker to the building.

Answer: C Explanation: When you hear a loud noise and see a spark with a burning smell, unplug the system immediately from power source. This might be the case of high voltage frying the innards of the system.

QUESTION NO: 298 A user states that they are having a problem with their word processor on their laptop. Whenever they attempt to type letters with their right hand, numbers and symbols show up instead. Which of the following would address this issue? A. Switch to a standardized font B. Restore regional settings to default C. Toggle the function + num lock combination D. Connect a full sized external keyboard

Answer: C Explanation: http://forum.notebookreview.com/windows-os-software/43702-holding-fn-key-togglenumlock. html

QUESTION NO: 322 A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue? A. Turn on windows firewall B. Click the unsubscribe link in the spam C. Run an anti-spyware scan D. Install privacy filter

Answer: C Explanation: http://www.bestsecuritytips.com/xfsection+article.articleid+54.htm

QUESTION NO: 325 A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue? A. Display -> Settings -> Advanced -> General -> DPI B. Display -> Settings -> Resolution C. Display -> Settings -> Advanced -> Adapter -> Refresh D. Display -> Appearance -> Effects -> Transition

Answer: C Explanation: http://www.intel.com/support/graphics/sb/CS-003835.htm

QUESTION NO: 308 A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue? A. Fuser B. Duplexer C. Pickup roller D. Imaging drum

Answer: C Reference: http://welcome.solutions.brother.com/BSC/public/as/as_ot/en/faq/faq/000000/002500/000041/faq0 02541_000.html?reg=as&c=as_ot&lang=en&prod=hl5340d_all

QUESTION NO: 370 A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue? A. Check the toner cartridge B. Reboot client PC C. Check the link lights on printer NIC D. Reboot the printer

Answer: C Reference: http://welcome.solutions.brother.com/BSC/public/eu/gb/en/faq/faq/000000/000100/000005/faq000 105_000.html?reg=eu&prod=hl5170dn_all&c=gb&lang=en

QUESTION NO: 338 An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST? A. Proper lighting B. Paper levels C. Physical obstructions D. Printer share name

Answer: C Reference: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CEEQFjAC&url=http%3A%2F%2Fwww.ics.uci.edu%2F~lopes%2Fteaching%2Finf241W07%2Fstudents%2520presentations%2Frexchen.ppt&ei=FRVFUtPYF4bm4QSck4GoBA&usg=AFQjCNFFKyH4N_oU7gPBMftJki_tAKmQ&sig2=cE2SZ--1xT22N6zLWAILFA

QUESTION NO: 365 When walking past a server with a RAID 5 array, a technician hears a loud clicking noise. Which of the following could MOST likely occur? A. BSOD B. OS not found on boot C. Hard drive failure D. RAID array failure

Answer: C Reference: http://datarecoveryhospital.com/qa-26/

QUESTION NO: 352 A user's laptop has died but the hard drive is still functioning. Which of the following is the BEST way for the user to still access and edit all of their data? A. Burn their data to DVDs B. Use a SCSI to USB adaptor C. USB hard drive enclosure D. Copy their data to a USB flash drive

Answer: C Reference: http://en.wikipedia.org/wiki/Disk_enclosure

QUESTION NO: 293 A user states they have to reset the date and time on their computer every day. Which of the following hardware needs to be replaced to resolve this issue? A. Processor B. Hard drive C. CMOS battery D. Memory

Answer: C Reference: http://en.wikipedia.org/wiki/Nonvolatile_BIOS_memory#CMOS_battery

QUESTION NO: 342 A user's CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the technician check? A. The video card display driver B. The CRT power cable C. The video cable D. The CRT On Screen Display (OSD)

Answer: C Reference: http://forums.arcade-museum.com/archive/index.php/t-168393.html

QUESTION NO: 303 A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem? A. Running a full DEFRAG on the system B. Clearing the AppData temp folder entirely C. Clearing the Windows Update download cache entirely D. Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website

Answer: C Reference: http://larsjoergensen.net/windows/windows-7/how-to-clear-the-windows-updatedownload- cache-in-windows-7

QUESTION NO: 282 Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer? A. RECOVER B. REPLACE C. NTBACKUP D. COPY

Answer: C Reference: http://searchservervirtualization.techtarget.com/definition/NTBackup-Microsoft- Windows-NT-backup

QUESTION NO: 276 The customer reports their PC freezes up everyday around the same time. Which of the following utilities would be BEST to check for any error codes? A. Windows Updates B. Task Scheduler C. Event Viewer D. Performance Monitor

Answer: C Reference: http://support.microsoft.com/kb/308427

QUESTION NO: 296 A user states that their machine is taking much longer to boot than usual. Which of the following utilities would BEST allow a technician to limit what is launched at startup? A. APPWIZ.CPL B. DXDIAG C. MSCONFIG D. REGEDIT

Answer: C Reference: http://support.microsoft.com/kb/310560

QUESTION NO: 358 A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down? A. The CMOS battery is bad. B. A memory module has become unseated. C. The heat sink retaining clip has broken loose. D. The hard drive cable has become unseated.

Answer: C Reference: http://www.bleepingcomputer.com/forums/t/96260/broken-heatsink-on-mother-board/

QUESTION NO: 301 After installing a new printer the organization determines that there are problems printing images and very large files. Which of the following will MOST likely resolve the issue? A. Update the drivers using WHQL drivers B. Install additional memory to each computer C. Install additional memory to the printer D. Apply the latest OS service pack

Answer: C Reference: http://www.ehow.com/how_6875286_install-printer-memory.html

QUESTION NO: 368 A customer purchases a new 802.11n router for their home. They connect it to their current 801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.11n antenna, they are not noticing any speed increase. Which of the following is the MOST likely cause? A. The laptop is not close enough to the router. B. The router should be set to "G-Only". C. The router is broadcasting in Mixed Mode. D. The laptop needs a dedicated access point.

Answer: C Reference: http://www.mahalo.com/answers/what-does-mixed-mode-on-a-wireless-router-mean-1

QUESTION NO: 292 A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keyboard, possibly reaching other components inside the laptop. Which of the following should the technician do? A. Spray the sticky spots with compressed air and then scrape them off B. Let the end user know that they are responsible for replacing the keyboard C. Replace the keyboard and clean the interior of the laptop if necessary D. Run the keyboard through a dishwasher cycle and dry thoroughly

Answer: C Reference: http://www.maximumpc.com/article/howtos/howto_recover_sodaspill_disaster

QUESTION NO: 341 A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause? A. The motherboard BIOS version is out of date. B. The incorrect video card drivers are installed. C. The power connector for the video card is unplugged. D. The video card is unsupported by the motherboard.

Answer: C Reference: http://www.tomshardware.com/forum/338600-33-unplugged-graphics-card-pluggedback- display-help

QUESTION NO: 324 A technician would like to ensure all previous data is erased before reloading Windows 7 Home Premium onto a laptop. Which of the following procedures would accomplish this? A. Virtual RAID configuration B. Quick format C. New partition D. Full format

Answer: D Explanation: http://pcsupport.about.com/od/toolsofthetrade/tp/erase-hard-drive.htm

QUESTION NO: 297 A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to the hard disk drive. Which of the following would BEST help validate the diagnosis? A. System information B. Event viewer C. POST card D. SMART status

Answer: D Explanation: http://www.howtogeek.com/134735/how-to-see-if-your-hard-drive-is-dying/

QUESTION NO: 333 A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client's machine. The technician has verified system functionally. Which of the following is the NEXT step in the troubleshooting theory? A. Identify the problem B. Establish a plan of action to resolve the problem C. Test the theory to determine cause D. Document findings, actions, and outcomes

Answer: D Reference: http://ptgmedia.pearsoncmg.com/images/9781587132636/samplechapter/9781587132636_ch04.p df

QUESTION NO: 362 A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked? A. The type of IDE cable used for the hard drive B. The CMOS battery charge C. The amount of available power to the hard drive D. The memory configuration

Answer: D Reference: http://arstechnica.com/civis/viewtopic.php?p=24576099

QUESTION NO: 279 A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur? A. Dead pixels B. Flickering image C. No image on screen D. Distorted image

Answer: D Reference: http://cdn.c.photoshelter.com/img-get/I0000ENbEdGRHUB4/s/860/860/Fphoto- 64080805F-6RM.jpg

QUESTION NO: 304 A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward during operation. When this happens, the entire wireless signal drops out until the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening? A. The hinges on the laptop screen are not strong enough to support the wireless signal cables. B. The wireless card is losing contact to its socket when the screen is opening/closing. C. The laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle. D. The wireless signal cables are being crimped when the screen is opening/closing.

Answer: D Reference: http://compnetworking.about.com/od/wirelessfaqs/f/wifilaptoprange.htm

QUESTION NO: 345 A Windows 7 desktop PC has crashed (i.e. BSOD) several times indicating a possible RAM problem. Which of the following is an OS built-in tool that can be used to test this problem? A. Windows System Restore B. Windows System File Checker C. MSCONFIG D. Windows Memory Diagnostic

Answer: D Reference: http://howto.cnet.com/8301-11310_39-57569731-285/test-your-ram-with-windowsmemory- diagnostic-tool/

QUESTION NO: 309 A critical server was replaced by the IT staff the previous night. The following morning, some users are reporting that they are unable to browse to the Internet upon booting their workstations. Users who did not shut down their workstations the previous day are able to connect to the Internet. A technician looks at the following report from a workstation with no Internet connectivity: IP Address: 192.168.1.101 Netmask: 255.255.255.0 DHCP Server:192.168.1.1 DNS Server:192.168.1.2 Default Gateway:192.168.1.1 Given the above report, which of the following is the cause of why some workstations are unable to browse the Internet? A. The workstation has an APIPA address. B. The DHCP server is unavailable. C. The default gateway router is misconfigured. D. The DHCP server is misconfigured.

Answer: D Reference: http://knowurtech.netfirms.com/networking/how_dhcp_works.html

QUESTION NO: 299 A technician is troubleshooting a customer's computer that will not turn on. The user stated that the computer was working fine until there was a thunderstorm the other night. Which of the following tools would the technician use to determine what is wrong with the computer? A. Factory diagnostic CD B. POST card C. Toner probe D. Power supply tester

Answer: D Reference: http://pcsupport.about.com/od/toolsofthetrade/f/powersupplytest.htm

QUESTION NO: 311 Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayed. "Access Denied. Please Enter Encryption Password." Which of the following is the reason that this error is displayed? A. The hard drive is experiencing S.M.A.R.T. failure errors B. The TPM security chip inside the bench system is not enabled C. The BIOS of the bench system is out of date D. BitLocker is being used

Answer: D Reference: http://technet.microsoft.com/en-us/library/ee449438(v=ws.10).aspx

QUESTION NO: 281 A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detection's have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT? A. Run CHKDSK B. Manually erase all cookies C. Go back to the latest restore point D. Run defrag

Answer: D Reference: http://windows.about.com/od/maintainandfix/ss/SBSdefragWin7.htm

QUESTION NO: 277 A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this? A. System B. Display C. User Accounts D. Folder Options

Answer: D Reference: http://windows.microsoft.com/is-is/windows7/change-folder-options

QUESTION NO: 371 A customer states that another technician just removed some viruses and now they are not able to connect to websites such as Windows Update, but are able to connect to others. Which of the following is the MOST likely cause of the issue? A. NIC driver is damaged B. Not all viruses have been fixed C. Internet Explorer cache is full D. Host file has been manipulated

Answer: D Reference: http://www.bleepingcomputer.com/tutorials/hosts-files-explained/

QUESTION NO: 343 A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST? A. Fusing B. Paper handling C. Transfer D. Development

Answer: D Reference: http://www.fixyourownprinter.com/forums/laser/34861

QUESTION NO: 344 A Windows user states that every time they hit certain letter keys on their notebook, a number appears instead of the letter. Which of the following items is MOST likely the cause of this problem? A. The user enabled sticky keys. B. The user changed the keyboard character set. C. The user enabled accessibility options. D. The user enabled num lock.

Answer: D Reference: http://www.howtogeek.com/forum/topic/crazy-num-lock-problem

QUESTION NO: 353 Which of the following is the BEST way to get rid of dead pixels on a laptop screen? A. Replace the inverter B. Replace the back bezel C. Replace back light D. Replace the LCD

Answer: D Reference: http://www.notebookreview.com/default.asp?newsID=2211

QUESTION NO: 316 A user, Joe, has just finished upgrading his computer with a wireless keyboard/mouse combination, additional memory, installed new speakers, and replaced his 15 inch flat screen with a 24 inch flat screen. When he boots the computer it immediately starts making a loud beeping noise and will go no further in the boot process. Which of Joe's system upgrades is the cause of the problem? A. The DVI cable is not properly seated B. Speakers are not properly connected C. Battery low on wireless mouse D. Memory is mismatched

Answer: D Reference: http://www.techspot.com/community/topics/ram-question-mixing-memory-of-differentspeeds. 93687/

QUESTION NO: 327 A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives? A. Press F8 when prompted B. Hit the refresh button to force a re-detect C. Enable PATA in the BIOS D. Select load driver

Answer: D Reference: http://www.togaware.com/linux/survivor/Load_RAID.html

QUESTION NO: 300 A senior technician requests a diagnostic tool for checking external ports and connectors on computers and laptops. Which of the following tools would BEST accomplish this task? A. Wireless locator B. Corona wire C. Toner probe D. Loopback plugs

Answer: D Reference: http://www.webopedia.com/TERM/L/loopback_plug.html

QUESTION NO: 326 A user has an LCD and a CRT monitor attached to their workstation. The colors are slightly off on the CRT but not the LCD. Which of the following controls should be used in troubleshooting? A. Geometry B. Contrast C. Brightness D. Degauss

Answer: D Reference: http://www.wikihow.com/Degauss-a-Computer-Monitor

QUESTION NO: 347 After replacing a motherboard on a customer's laptop for a no sound issue, a technician realizes that there is intermittent wireless connectivity on the laptop. Which of the following should the technician perform FIRST? A. Reinstall the driver of the WiFi card. B. Check to see if there is a wireless switch on the laptop and its current position. C. Replace the wireless card because it is not fully compatible with the new motherboard. D. Check if the WiFi antenna is connected properly to the wireless card.

Answer: D Reference: https://communities.intel.com/thread/38676

QUESTION NO: 313 A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann's computer shows the following ipconfig information: IP address: 192.168.10.45 Subnetmask: 255.255.255.0 Gateway: 192.168.11.1 DNS server 1: 192.168.10.2 DNS server 2: 8.8.8.8 Which of the following is the cause of the problem? A. DNS server 2 is set incorrectly. B. DNS server 1 is set incorrectly. C. IP address is set incorrectly. D. Gateway is set incorrectly.

Answer: D Reference: https://www.netsetman.com/support/viewtopic.php?id=255

QUESTION NO: 286 When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct dis-assembly and reassembly? (Select TWO). A. A multimeter and a toner probe. B. A large cloth to spread the screws and disassembled parts on. C. A writing pad for documentation and a marker to label cables. D. A manufacturer's technical manual for the model of the laptop. E. A container with separated areas to store different size screws.

Answer: D,E Reference: http://computertutorflorida.com/2012/09/laptop-best-practices/