MG301 Final
Which of the statement below would be Google's vision statement?
"To provide access to the world's information in one click."
The use of e-mail communication causes a reduction in nonverbal communication. Face-to-face communication is ____ more effective than e-mail because of the ability to see and use facial expressions.
55%
Which of the following represents one of the levels where culture operates?
Assumptions
Brian, a mid-level manager, is faced with a moral dilemma that could impact half of his department. Which action below best describes the preconventional reasoning level of Kohlberg's theory of moral development?
Brian follows the rules management set to avoid his own punishment
Which of the questions below is an open-ended question?
Can you tell me the impact on production when supplies are late?
Mergers and acquisitions are an example of what type of force for change?
Competition
Sometimes clarification after receiving an answer for an open-ended question is required. Select the best clarification statement below.
Could you explain that in more detail so that I can make sure I understand?
During which step in the ethical framework used by Michigan State University would a leader seek outside advice and guidance from experts?
Develop possible resolutions
Amanda is a manager who gets great creative solutions from her team. She does this by giving them challenging problems and allowing them to use their own skills to find an innovative solution. What quality does this reflect?
Developing a positive work group climate to enhance creativity
______ is the primary mode of communication in organizations.
A group of researchers are watching a group of workers on an assembly line. The workers know they are being watched, so they try their hardest and keep the complaining to a minimum. This is known as ______.
Hawthorne effect
John is a front-line manager in a large warehouse. During a recent review, he was told he needs to work on being more efficient in his role. What best describes an improvement in efficiency?
He mapped out a better route for his trucks to take, saving time and gas.
Sometimes organizational culture must change in order to achieve the goals of a strategic plan. What is an example of an organizational culture change?
Hire employees with different backgrounds and skill sets
Sometimes organizational culture must change in order to achieve the goals of a strategic plan. What is an example of an organizational culture change?
Hire employees with different backgrounds and skill sets.
What best describes the purpose of the Cost of Goods Sold section of an income statement?
It shows the production costs for manufactured and sold.
_____ is another name for the divisional organization.
M-form
______ indicates how well organizational controls are being met as part of a strategic plan.
Performance measurement
Identify one of the principles in Francesca Gino's plan to avoid derailment?
Raise your awareness
In a recent performance review, many employees claimed that Larry was not very open-minded in his role as a manager. What could he work on to be more open-minded with his employees?
Remain open to other ideas, or other viewpoints of his team members
An early management theory known for studying workers' movements as they performed their work is known as ______.
Scientific Management Theory
_____ are the most common structure for small businesses.
Sole proprietorships
Amelia, a top manager at a public accounting firm, was having a hard time upholding the ethical standard of her company. According to Professor Joseph Potchen's suggestions, who or what should she focus her attention on?
Stakeholders
______ is the sharing of knowledge and experiences through anecdotes or narratives.
Storytelling
Identify the action below that represents a manager with a change behavior managerial style.
Suggests a new way of doing something that is against the norm
A training manager recently converted all training courses to make them mobile-friendly. Which force for change most likely impacted this decision?
Technology
Ted just moved from a production position into a research and development role. Which of the statements below best describes his move according to Mintzberg's structure?
Ted was in the operating core and is now part of the support staff
Zach is a new manager tasked with moral development of the organization. What can he do to increase and ensure his company's moral behavior long term?
Train his current and new employees
Tina is the manager of a training company. Recently she proposed that they cut back on face-to-face training with customers, and offer training online. Which tool would you recommend she use?
Videoconferencing
Which of the following questions would you use to ask about a company's internal strengths?
What makes you different than your competition?
Select the best statement below that includes the use of empathy and compassion in a conversation.
Wow, I imagine that must be a hard situation for you in your current role.
By using ______, Baylor was able to successfully implement an improvement program for his employees based the results he recieved.
a balanced scorecard
The idea that creativity is the result of a "lone genius" in a laboratory is an example of ______.
a creativity myth
A special order is a one-time customer order, involving ______.
a large quantity and a low price
Which of the following is an example of high-priority stakeholder?
a legislative body about to pass a law that would prevent a company from expanding
When meeting someone from a different culture, some managers can display ______ and unwillingly act hostile and frustrated.
a low tolerance for ambiguity
When meeting someone from a different culture, some managers can display ________ and unwillingly act hostile and frustrated.
a low tolerance for ambiguity
Which of the following descriptions best matches a company with low-level centralization?
a ride-sharing company with independent, self-employed drivers
____ is the type of interpersonal communication skill that encourages two-way communication between managers and their employees, while also opening the feedback loop.
active listening
_______ is the type of interpersonal communication skill that encourages two-way communication between managers and their employees, while also opening the feedback loop.
active listening
______ budgeting was designed by a researcher who wanted to reduce the potential for budget slack.
activity-based
Jessica was asked to modify the previous year's budget and adjust for inflation and employee cost-of-living increases. What kinds of budget is she creating?
add-on budget
In order to reveal meaningful information, data that is high volume, high velocity, and high variety must be processed using advanced tools that include ___________.
analytics and algorithms
Which is the first step in the process of organizational socialization?
anticipatory socialization
When referring to data, an umbrella of control means that the data stream is clean, accurate, reliable, and active and reflects all _______.
areas of business activities
Which of the following represents one of the levels where culture operates?
assumptions
A good way to create ethical awareness and encourage ethical decisions in your employees would be to ______.
attach consequences to desired behaviors
Amy's company was extremely profitable. Even with this knowledge, a ___ is still recommended to determine if there are any areas of the company that might not be as successful as the overall company profitability.
balanced scorecard
Todd realized that his company was too focused on financial performance. He suggested using a _____ as a strategic planning tool to measure the overall health and stakeholder values of his company.
balanced scorecard
Amanda made a recommendation to purchase more intelligent machines for all aspects (production, manufacturing, supply chain) of her large automotive assembly plant. These machines, through sensors, can capture the _____ necessary to determine if Amanda's production line is operating efficiently.
big data
One of the principles for avoiding derailment encourages managers to question their ____.
bonds
Which of the following represents a clear and concise SWOT insight for an organization?
brand image valued at $5 million
An organization that matches employees' charitable contributions dollar for dollar often has an ethical climate that is ______.
caring
A/an ______ budget shows estimated money flowing in and out over a period of time.
cash
When thinking about moral development, it is important to remember that management and ethics are ______.
combined
With help from the internet, a large _____ was created in the 1990s.
communication network
Mergers and acquisitions are an example of what type of force for change?
competition
Human capital management has caused HR departments to evolve from being ____ to being focused on strategic alignment of human resources with organizational goals.
compliance-focused
Which of the following would be considered a source of business analytics?
computer-based models used to predict revenue
As successful as she was, Mandy was tired of of working for companies that used ______ control. She felt like she was always keeping track of what she did during every second of every day at work.
concurrent
In a manufacturing business, manufacturing business, machine time is an example of a ____ resource.
constrained
Bob holds quarterly meetings with his team and shares reports to show them how their work compares to the company standards and expectations. This is an example of the ______ management process.
controlling
A process or product which presents a useful solution to a problem is also referred to as ______.
creativity
An example of an issue in _____ is when a word that means one thing in English has a different meaning in another language.
cross-cultural communication
An example of an issue in ______ is when a word that means one thing in English has a different meaning in another language.
cross-cultural communication
Organizational _____ is the pattern of basic assumptions that groups develop, discover, or invent to deal with problems.
culture
Organizational ______ is the pattern of basic assumptions that groups develop, discover, or invent to deal with problems.
culture
Most communication training programs for managers focus on the skills of public speaking, writing, interpersonal communication and ________.
customer service
Most communication training programs for managers focus on the skills of public speaking, writing, interpersonal communication, and _____.
customer service
This type of training focuses on this skill, which requires the ability to be consistent in actions and phrases, as well as the need to sometimes handle conflict.
customer service
Rhonda works for a company that uses a ____ in her organization so she can communicate equally with all employees, including upper management.
decentralized network
Organizations that use data to inform their ____ have a better insight into their customers' needs than those organizations who do nothing with the data they collect.
decision-making
Jamie has a meeting in an hour to act as a negotiator between two employees who have been arguing all week at work. Jamie is an excellent disturbance handler, which is a _____ role
decisional
The CEO of a company must send a manager to a meeting next week where this manager will act as a negotiator and resource allocator. Which managerial role aligns with this description?
decisional
The process of selection occurs after recruitment and involves ___ identifying characteristics that predict performance, and developing measures to assess job standing.
defining the work to be done
The process of selection occurs after recruitment and involves _______, identifying characteristics that predict performance, and developing measures to assess job standing.
defining the work to be done
Taxi drivers found that their industry changed when UberX entered the transportation market, and the taxi industry needed to learn how to react to this situation. This approach is referred to as ______.
disruptive change
One challenge that is shared by both the product organization and geographic organization is ____.
duplication of effort
One challenge that is shared by both the product organization and geographic organization is ________.
duplication of effort
_______ is the primary mode of communication in organizations.
A company that continues to have its sales team spend 40% of their sales time trying to sell a product that no one wants to buy isn't being very ______.
effective
Mary Parker Follett, the "mother of modern management," believed that ______.
employees who are experts in their skill are powerful in their organization
Todd is a manager who recently received feedback that a decision he made is not working. Todd decides to continue with his course of action and increase his effort. Which decision trap is this?
escalation of commitment
Jennifer is a member of the senior leadership team at her organization. According to Mintzberg, the primary focus of someone in Jennifer's role is to _____.
establish long-term organizational goals and directives
Jennifer is a member of the senior leadership team at her organization. According to Mintzberg, the primary focus of someone in Jennifer's role is to ________.
establish long-term organizational goals and directives
After a company analyzes their priorities, what should be their next step in developing an effective strategic plan?
establishing clear objectives
Tony was recently promoted to manager, and is now managing his former peer Marcus. Marcus tells Tony that he often brings office supplies home to his family. Tony is concerned that if he speaks up, his relationship with Marcus will be damaged. This is known as ______.
ethics of care
Tricia was tasked with cutting expenses in her production facility. She initially considered eliminating jobs because labor was her largest expense, but then reconsidered because of its impact on her facility. How would eliminating jobs likely impact the facility?
expenses would decrease, but production (and revenue) would also likely decrease
Sarah implemented a reactive or ____ control to address her team's performance at the end of the year.
feedback
Todd has just completed the first quarter of a tough sales cycle. He is using a _____ control to review the sales of his team to determine if they need to change their process going forward.
feedback
The use of _____ analysis supports organizational change using the three-step model
force-field
The use of _____ analysis supports organizational change using the three-step model.
force-field
Organizational control, according to modern concepts is considered a ____ action.
foreseeing
The "silo mentality" is one of the disadvantages to the ____ organization type.
functional
The "silo mentality" is one of the disadvantages to the _____ organization type.
functional
Which of the following statements best describes a strong culture?
high levels of agreement with high intensity
The ''I-knew-it-all-along'' effect is also known as ______.
hindsight bias
The use of employees to achieve organizational goals is known as
human resource management
The use of employees to achieve organizational goals is known as _______.
human resource management
_____ budgeting uses the previous year's budget as a starting point and increases or decreases the budget by a percentage each year.
incremental
Mario is a manager who is known for his processing of information. He is always sharing best practices and new ideas he learns from attending tradeshows. Mario's managerial role can best be described as ______.
informational
Mary wants to use a/an ______ assessment to analyze the daily activities of her company and determine if the quality and efficiency of those activities is high enough.
internal business processes
The _____ is the main reason e-mail is so easy to misinterpret.
lack of visual cues
Managers have a lot of skills. What is the one role that seems to be universally required for all managers?
leader
Which management process is best described as a manager who can direct their team through both daily tasks and during periods of big change?
leading
A company recently went to its local university and asked a business class to help with a problem it was having, and review its successes and failures. This aligns with the ______ discipline of a learning organization.
learning from past experience
In ____ organizations, calculating the Cost of Goods Sold section of the income statement includes finished-goods, raw materials, and goods-in-process inventories.
manufacturing
Sue was asked to create a budget that summaries all company's sub-budgets for the quarter. Sue has been asked to create a _____ budget.
master
_______ occurs once a performance standard is set. Without this step, it is hard to determine if the standard has been met.
measuring actual performance
When Mary Barra, CEO of GM, decided to maximize shareholder wealth by laying off many of her workers, she displayed a strong ______.
moral courage
One of the components of the three-component model is concerned with intrinsic vs. extrinsic ______.
motivation
Amy is an effective manager with good communication skills. She is attending a conference in another country and wants to brush on her ____ skills so that her actions, expressions and even gestures do not offend anyone from the host country.
nonverbal communication
Amy is an effective manager with good communication skills. She is attending a conference in another country and wants to brush up on her ________ skills so that her actions, expressions and even gestures do not offend anyone from the host country.
nonverbal communication
Kyle was struggling as an employer and had frequent performance problems. Other employees frequently complained about Kyle's behavior, especially when he brought up topics that many considered off-limits or offensive. Some of the actions of _____ included offering Kyle additional training and putting him on probation for a specified period to see if he would improve.
normative control
Paul recently started a new job. After a few months, he started to recognize his organization's _____ and that he was expected to try and solve problems on his own before reaching out to his boss.
normative controls
Sally wants her team to use ______ to establish how they should behave as a group and complete their work.
normative controls
A corporate social responsibility director has three main responsibilities: foresight, ______, and evangelism.
nurturing
One example of how a company can successfully differentiate themselves for their competition is by ______.
offering better customer service
One example of how a company can successfully differentiate themselves from their competition is by ____.
offering better customer service
One of the benefits of a/an ____ tool is that you can use and modify the information if you give credit to the company that produced the original tool.
open source
Creative Commons is an example of a/an _____ website that includes licensing rules so that creators of content can control how their work is distributed.
open-source
It is often the role of a project manager to keep a project on task and on budget. Project managers often align with a/an _____ control style.
operational
The study of individuals and their behaviors at work is known as ______.
organizational behavior
Marcia, a production supervisor, used ______ to created the best practices that her team must use when working on the assembly line.
organizational control
John is a hospital cafeteria manager. He needs to meet the needs of customers during a sudden rush, so he immediately starts delegating tasks to his staff. This mostly aligns with the ______ management process.
organizing
Melissa is concerned she is going to lose her job because her department is being phased out. Because her manager is effective at the ______ process, she was able to move to a different team that needed the help.
organizing
Leo received a new project at work. He meets his top management team to review the goals of the project, as well as any other specifics. This is known as the ______ step of the management process.
planning
A restaurant manager must have a combination of managerial behaviors. Select the behavior below that is a task-based behavior
plans out the weekly schedule and assigns employees to specific jobs
The process of determining which stakeholders to focus on and in what sequence is known as stakeholder ________.
prioritization
Alicia wants to use more ___ control within her department because she feels like her department only addresses major problems or concerns after a customer has a big complaint or issue.
proactive
The eight-step model that decision makers use to determine an optimal choice and make better decisions is known as the ______.
rational decision making process
_____ include(s) any amounts a business earns by selling services and products.
revenue
Which of the following is an example of an expense?
salaries
Elias needs to talk to the supervisor of a busy and noisy production area. Elias should _____ eliminate distractions and practice active listening.
schedule time to speak with the supervisor in a private meeting room
What type of skill focuses on the relationships managers have with their employees to motivate them for the good of the company?
soft
Consider the ______ is one of the principles for avoiding derailment.
source
The five dimensions of organizational design include _______, formalization, centralization, standardization, and configuration.
specialization`
The use of ______ provides the foundation for business analytics.
statistics
A/an ____ budget can be useful for companies dealing with financial insecurity that need to stay on track and have the ability to adjust to uncertainty.
strategic
Laurie is attending a large tradeshow next week. In her role, she is gathering data to evaluate her company's _____ by gathering industry information, trends, and customer data.
strategic control
Tim is asking for a report from _____ data that is pulled in from a SQL database at his company. His SQL database includes information that can easily be managed and sorted.
structured
The discipline in a learning organization that revolves around learning from experience while understanding cause and effect is ______.
system thinking
Lisa uses _____ control to help build the plan and daily processes that her team will take in order to reach their target goals.
tactical
Advising the strategic apex about strategic planning falls into the ____ section of Mintzberg's structure.
technostructure
Why will messages never replace e-mail for corporate communication?
text messages are meant to be brief.
One of the disadvantages common to matrix organizations is _______
that manager experience information overload
One of the disadvantages common to matrix organizations is ____.
that managers experience information overload
Which of the statements below best describes the creative-thinking skills component of the three-component model of creativity?
the flexibility of a person's approach to problems
Abram is the manager of a shoe store. He is constantly watching his employees' actions and tracking when they come and go because he feels they are all lazy. Abram is a ______ type of leader.
theory X
This theory assumes that people do not want to work because they are lazy and like to avoid responsibility.
theory Y
Ron, a restaurant manager, decided to give bonuses to his team based on their individual performance and not an equal percentage. What ethical philosophy guides his decision?
theory of justice
Which of the examples below best describes a manager who has strong critical thinking skills and uses the rationality skill?
they put their emotions aside and rely on reason
One of the disadvantages to an ongoing bonus program is that employees ______.
think of the bonus as part of their salary
While at a boat show at a local convention center, Boats on the Lake noticed a new competitor that had a lot of interest. In a SWOT analysis, this would be considered a ______.
threat
While at a boat show at a local convention center, Boats on the Lake noticed a new competitor that had a lot of interest. In a SWOT analysis, this would be considered a ________.
threat
What best describes the reason that managers use rolling budgets?
to stay focused on the big picture rather than short-term objectives
Robert analyzed the deviations that occurred on one of his projects. He then ____ by developing a new solution that met the standards and worked with his team to change their processes.
took corrective action
Ryan was looking for a new job as a manager. He wanted to avoid any organizations that displayed ________, because he wanted to work for a company where all employees had a say in company operations and policies.
top-down control
Karen just received a large video file of information. This information is considered ______ because Karen needs to review all this information herself to label and sort it correctly.
unstructured
On her last day of work, Suzanne participated in an exit survey with a member of the Human Resources team that used _______. One of the questions asked was, "Did you feel appreciated and valued by your manager."
upward communication
Phoebe's company has a holiday coming up and wants to offer her employees an extra day off. It would work out to her advantage to take the day off before the holiday, but instead she decides to poll her team and ask which day works for most of them. Which ethical view is she expressing?
utilitarian
________ budgeting ensures that each expenditure provides a return on investment.
value propostion
______ are guiding principles that never change.
values
Calling data structured, semi-structured, or unstructured refers to the ______ of data.
variety
Becky was ready to transfer her data from a recent clinical trial for a new drug. Her data was a high ____ because every piece of data she transfers is extremely meaningful to the outcome of her trial.
veracity
The five dimensions of organizational design include _____, formalization, centralization, standardization, and configuration.
weaken
The seventh step in force-field analysis requires listing how to ____ each resisting force.
weaken
According to Porter, a high threat of substitutes means that a company's product can easily be substituted with a competitor's product. To combat this threat, companies should consider _____.
what makes their product different from that of a competitor
According to Porter, a high threat of substitutes means that a company's product can easily be substituted with a competitor's product. To combat this threat, companies should consider ______.
what makes their product different from that of a competitor
Mistakes that managers make due to issues with ____ costs U.S. firms $3.1 billion per year to fix.
writing
In ____ budgeting, every unit starts from scratch every year.
zero-based
Randy's company is facing a possible restructure due to a bad financial year. He has been tasked with creating a budget with justification for every dollar amount. What type of budget will be best for him?
zero-based
