MGM Exam

Affective Conflict

Typically decreases team cohesiveness

Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?

"a. All of these are examples of diversity principles." b. Tailor opportunities to individuals, not groups. c. Find the common ground. d. Set high but realistic goals. e. Treat group differences as important, but not special.

Which of the following statements about disabilities is true?

Accommodations for disabilities needn't be expensive.

____undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness

Affective conflict

Which of the following statements describes an advantage of the results-driven change approach to managing change

All of these were cited as advantages of the results-driven change approach

___is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their job

Autonomy

Which of the following statements regarding cohesiveness is true

Cohesive groups have lower turnover

Which of the following statements about team training is true.

Cross-training is less appropriate for teams of highly skilled workers.

____ helps companies grow by improving the quality of problem solving and improving marketplace understanding

Diversity

____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

Diversity

Which of the following statements explains why diversity actually makes good business sense

Diversity helps companies attract and recruit talented employees

___ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

Personality

The three types of task interdependences are

Reciprocal, pooled, and sequential

____ is the process of solving problems by consistently applying the same rules, procedures, and processes.

Standardization

According to the text, an ____is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes

Work team

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.

affirmative action

Unlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ____ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.

affirmative action; diversity

An individual's ____ refers to his or her tendency to respond to situations and events in a predetermined manner.

disposition

____ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."

diversity

A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.

diversity audit

Which of the following diversity practices is a special kind of mentoring?

diversity pairing

People with the Big Five dimension of ____ respond well under stress.

emotional stability

According to Hofstede, when people in a culture are oriented to the present and seek immediate gratification, that culture is described as ___

having a short-term orientation

Diversity helps companies grow by ____

improving marketplace understanding

The chain of command

is described by none of these

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____.

make a commitment to reasonable workplace accommodations

the term ____ refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

organizational plurality

Which of the following factors helps a company determine the growth potential of a foreign market?

purchasing power

___ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

social integration

Organizational plurality is consistent with ____

the learning and effectiveness paradigm

Older workers ____.

are accurately described by none of these

he two basic types of diversity training programs are ____

awareness training and skills-based diversity training

Affirmative action programs are typically designed to __

compensate for past discrimination

Which of the Big Five personality measures has the greatest impact on behavior in organizations?

conscientiousness

Which of the following jobs would be most likely to require someone who has high degree of extraversion

salesperson

Which of the following is the most commonly used paradigm for managing diversity?

the discrimination and fairness paradigm

An___Organization is one that is characterized by broadly defined jobs and responsibilities, loosely defined, frequently changing roles, and decentralized authority and horizontal communication based on task knowledge.

Organic

Which of the following statements about Performance appraisal is true?

Most employees and managers intensely dislike the performance appraisal process

Which of the following statements about team developments it true

The growth stages are forming, norming, and performing

A key difference between affirmative action and diversity is that ____.

iversity has a broader focus

Conscientiousness is ____.

the degree to which someone is organized, hardworking, responsible, and achievement-oriented

Organizational plurality is consistent with:

the learning and effectiveness paradigm

An___Organization is an organization that is characterized by specialized jobs and responsibilities, precisely defined, unchanging roles, and a rigid chain of command based on centralized authority and vertical communication

Mechanistic

In the typical S-curve pattern of innovation, increased effort (i.e., money, research and development) brings only small improvements in technological performance ____

at both the beginning and end of the cycle

It is appropriate to use a(n) ____ approach to manage innovation in more certain environments during periods of incremental change, in which the goals are lower costs and incremental improvements in the performance and function of the existing technological design.

compression

The ____ approach to managing innovation assumes that innovation is a predictable process made up of a series of steps and that compressing the time it takes to complete those steps can speed up innovation.

compression

Which of the following is NOT one of the Big Five personality dimensions?

empathy

Decentralization

leads to faster decision making and more satisfied customers and employees

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

racial or ethnic discrimination in the workplace

Which of the following is a paradigm for managing diversity

the learning and effectiveness paradigm