MGMT 1010 - Macomb Community College- Chapter One

spokesperson, monitor, and disseminator

According to Mintzberg, what are the informational roles of a manager?

entrepreneur and negotiator

According to Mintzberg, what are two of the decision-making roles of a manager?

Job-specific knowledge for the position in retailing

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

informational

Cassie, her company's public relations spokesperson, schedules a meeting with company stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie demonstrating?

soft

Employees who have the ability to work well with others to get things done are said to have _____ skills.

top managers

For which level of management are conceptual skills particularly important?

ethical

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

decisional

In a manager's _______ role, he or she is expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities.

top

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

Human

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

deal directly with people

Middle managers are said to have "high-touch" jobs because they _____.

interpersonal

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

True

Nonmanagerial employees do not formally supervise other employees. True or False

first line

Salvador supervises ten sales associates at a large retail store. What is Salvador's management level?

conceptual

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

technical

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

nonmanagerial employees

The majority of a company's workforce is made up of _____.

Middle Managers

Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called:

Directing non-management workers, and making short term decisions

What are the duties of first-line managers?

making short-term decisions, and directing non-management workers

What are the duties of first-line managers?

structure, direction, and support

What are the duties of first-line managers? structure direction support secrecy

entrepreneur

Which decisional role of a manager is used when Alexander encourages change and innovation in his department?

monitor

Which informational role of a manager is used when Suzanne notices an article in the local newspaper that misrepresents her company?

Figurehead, leader, and liaison

Which managerial roles were identified by Mintzberg as interpersonal roles?

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

Which of the following represents an ethical challenge? Multiple choice question. Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly. Tonya told the supplier that recycled parts were important because her company wants to save money. Connor decided to text his sales order into the home office in order to make sure it was received on time. Paul and Kevin conducted a videoconference about the new product line since they were both home sick.

Aisha is the CEO of a furniture manufacturing facility.

Which of these individuals is an example of a top manager? Kelli oversees the marketing department for a restaurant chain. Bryan is the shift supervisor at a retail clothing store. Roberto is the sales manager for three midwest states. Aisha is the CEO of a furniture manufacturing facility.

team leaders

Who are the managers that help teams achieve their goals?