MGMT 1105 Chapter 11 Video Assignment ( TWZ Communication)

According to Mitch, establishing trust requires which of the following actions?

Communicate orally before sending emails

Susan and Mitch give suggestions to Dean regarding his communication with Mr. Green. Which of the following is NOT an example of the advice given?

Discontinue communicating with Mr. Green

Dean is very defensive when Susan and Mitch talk to him about the email to Mr. Green. He states that Mr. Green was not used to email communications from him, as Billy was. Which barrier to communication does this best describe?

Selective perception

Susan clearly becomes frustrated with Dean during their conversation. The tone of her voice changes and her body language indicates frustration. Which of the following best describes Susan's communication?

nonverbal

Susan and Mitch use _______________ communication with Dean regarding Dean's _______________ communication with Mr. Green

oral, written