MGMT 1105 Organizational Behavior Quiz 8

Which of the following steps is the FIRST you should undertake in negotiating a higher salary?

Overcome your fear.

Intrapersonal conflict is

a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

Allan is a member of a union. The supervisor at the firm where he works gave Allan a three-day suspension for not wearing his protective shoes on the manufacturing floor of his firm. Allan appealed the suspension and the company's plant manager refused to rescind the suspension. The union wants to appeal this decision to a neutral third party for a ruling. What procedure does the union want to utilize?

arbitration

The conflict handling style that is uncooperative and unassertive is

avoidance.

Which of the following is not a root cause of conflict in a workplace?

compatible goals

The conflict handling style that is middle ground where an individual's desire to get his or her way but respect others' goals is

compromise.

Which of the following is an effective way to manage organizational conflict?

create a common opposing force

Research shows that when managers are dealing with conflict they prefer which conflict handling style?

forcing

Nancy and Mary are in the same sorority. Nancy is running for the university's student government treasurer position. Mary says, "I'll never vote for her, whether she is my sister or not." Mary is experiencing what kind of conflict?

interpersonal

The competition conflict handling style

is highly assertive but low on cooperation.

All of the following are examples of intrapersonal conflict EXCEPT

role reversal.

A mediator should enter a negotiation when

the parties are unable to find a solution.

Mediation is

the process where a third party enters the situation with the goal of assisting the parties to reach an agreement.

Negotiation is

the process whereby two or more parties work toward an agreement.