MGMT 201 Chapter 1: The Management Process Today

Mintzberg categorized the roles managers perform according to the type of responsibility they represent. What three categories of responsibility did he use?

interpersonal decisional informational

Management is composed of what four functions?

planning, organizing, leading, and controlling

How can managers help their organization be more efficient?

By minimizing labor and raw materials usage

What are three ways managers can develop human skills?

By participating in training and education By having subordinates provide feedback on their performance Through experience

According to your text, what is the most important challenge for managers in a competitive global environment?

Developing and protecting human resources

To avoid class-action lawsuits and develop a highly trained and motivated workforce, managers must establish procedures and practices that

are fair are legal do not discriminate

With regard to organizational performance, ______ is a measure of how appropriate the goals are and the degree to which they are achieved.

effectiveness

David wants to know if his company's resources are being used in the best, most productive manner in order to achieve company goals. David wants to identify his organization's level of

efficiency

The Keller Corporation has found a way to reduce the amount of plastic needed to manufacture their most popular products. By doing this, the company has found a way to increase:

efficiency

Leading is the essential managerial task in which managers

enable an organization's members so they understand their part in achieving organizational goals

Organizational cultures that ______ risk taking increase the probability of innovation.

encourage

Kendra realized that automatic car wash businesses don't have a way to easily clean floor mats. She invented a motorized belt to put the mats on that runs alongside the car as it goes through the automatic car wash. Kendra is an example of a(n)

entrepreneur

The mobilization of resources to take advantage of an opportunity to provide customers with new or improved goods and services is referred to as

entrepreneurship

In order to achieve organizational goals effectively and efficiently, human and other resources must be planned, organized, led, and controlled. This is the essence of

management

Those who find ways to use resources to reduce manufacturing costs and increase effectiveness are ______ managers.

middle

Collectively, a group of people can be defined as an organization when they

work together and coordinate their actions to achieve a wide variety of goals

John's department has strict quality standards that must be followed. So, periodically John evaluates his department's performance to see if it is meeting its goals. John is performing which management function?

Controlling

Which principal task of management involves establishing accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals?

Controlling

What two key elements are assessed when measuring organizational performance?

Efficiency and effectiveness

______ are individuals who notice opportunities and decide how to mobilize the resources necessary to start a new business venture.

Entrepreneurs

Which statement regarding entrepreneurship and management is accurate?

Entrepreneurship is not the same as management.

Which four tasks are typically performed by a middle manager?

Evaluates whether organizational goals are appropriate Finds ways to better use resources to reduce costs and improve service Finds the best way to organize human resources Supervises first-line managers

Which one of the essential managerial tasks are managers performing when they articulate a clear vision and energize members to achieve organizational goals?

Leading

Which of the following comprise the building blocks of competitive advantage?

Quality Innovation Efficiency Responsiveness to customers

How does studying management prepare a student for using conceptual skills when working as a manager in business?

The study of management helps individuals see beyond the situation at hand; instead, they take into account the big picture.

By studying management in college, individuals learn theories and techniques in various disciplines which broadens their level of conceptual skills.

True

Someone who demonstrates an internal locus of control believes that they are responsible for what happens to them.

True

The UPS company relies on the ORION system to optimize their drivers' delivery routes. The ORION system has helped UPS increase efficiency.

True

Joe has spent years building his computer networking business. He has developed advanced software and hired highly-skilled security engineers, giving his firm an edge over the competition. For Joe, his engineers represent

a core competency

Devon has a plan for expanding his business. However, he needs to decide how this plan fits with his company's overall goals and then decide how to best use company resources to implement his plan to achieve these goals. Devon needs to develop

a strategy

Nathan wonders how appropriate his organization's goals are. Nathan is concerned with

effectiveness

Henry Mintzberg was one of the first researchers to identify that management is often:

chaotic

Because their responsibilities are based around planning and organizing, the most important set of skills for top managers are

conceptual skills

When managers establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals, they are engaging in the essential task of

controlling

A specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is known as a

core competency

First-line managers are responsible for

daily supervision of nonmanagerial employees

The three steps that are involved in planning include deciding on the goals to be achieved, choosing the strategies to use, and

deciding which resources will be needed and how to use them

Deciding which goals the organization will pursue is the ______ step in the planning function.

first

The daily supervision of non-managerial employees is the responsibility of ______ managers.

first-line

What are three personality characteristics likely to be possessed by entrepreneurs?

high self-esteem openness to experience internal locus of control

As a manager, Toby is very good at communicating with the people in his department and his supervisors. He has no problems motivating the people and work groups in his department. Toby possesses ______ skills.

human

Managers who have the ability to motivate and mold people into a cohesive team are said to possess ______ skills.

human

When employees learn how to empathize with other people in the organization, they are using ______ skills

human

In organizations, innovation is generally fostered

in small groups or teams

Jason's company went through a reorganization last year and he now reports to the production manager instead of the marketing manager. Jason is happy because it makes much more sense for him to work directly with the production manager and the workflow has improved overall. In this scenario, Jason's company has:

increased efficiency.

A company that finds ways to reduce emissions from its manufacturing facility is demonstrating:

social responsibility.

A collection of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes are known as a(n)

organization

A firm that wants to measure how effectively and efficiently its managers are using their resources to achieve company goals is measuring

organizational performance

Placing employees into departments that reflect the types of job-specific tasks they perform falls under the ______ function of management. Multiple choice question.

organizing

The specific managerial task in which managers create work relationships that allow members to interact and achieve company goals is

organizing

In today's diverse workforce, more organizations are realizing that their most important resource is their

people

The four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and

quality

Total quality management is a system used by companies to improve the

quality of production of products, services, and processes

With the essential managerial task of controlling, if standards are not being met, managers

seek ways to improve performance

What term refers to the obligations a company has toward the stakeholders affected by its activities, such as employees, customers, and communities where it operates?

social responsibility

A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve these goals is a(n)

strategy

Ultimately, top managers are responsible for the ______.

success or failure of the company

The ORION system used by UPS is an example of how ______ can help a company improve efficiency and effectiveness.

technology

Conceptual skills are most important at the ______ level of management.

top

The success or failure of a company ultimately rests with ______ managers.

top

When employees are asked to monitor and evaluate the products and services they produce in order to improve product or service quality, the company is using

total quality management

A major challenge for human resources management is to recognize the ethical need and legal requirement to

treat organizational members equitably treat the workforce fairly

An organization's desired future state, which is defined in a short, succinct, and inspiring statement, is known as the organization's

vision

When Starbucks states that it wants "to inspire and nurture the human spirit - one person, one cup and one neighborhood at a time," this summarizes Starbucks'

vision