MGMT 237 Quiz 1-6

organizing

A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

establish a positive organizational culture that encourages employees to be passionate about their clients

A top manager for a management consulting firm would:

temporal immediacy

Ethical intensity depends in part upon ____

maintain flexibility in planning

The last step in effective planning is to ____.

resource similarity

From a competitive standpoint, ____ means that the strategic actions your company takes can probably be matched by your direct competitors

the buying and selling of goods and services to people from different countries

Global business is defined as____.

establish creative work environments

Hewlett-Packard is currently exploring new products and markets through the development of digital imaging products in its plants in India, South Africa, and the United States. To jump-start this innovative process, Hewlett-Packard can ____ across all of its plants around the world.

phase model of globalization

Historically, most companies have used the ____ to successfully enter foreign markets

defender

Hohner is a company that manufactures and markets harmonicas, a product with a steady demand rate. It is so successful at what it does that the company controls 85 percent of the world's harmonica industry. In terms of the adaptive strategies, Hohner would most likely be categorized as a(n) ____.

retrenchment

If successful, which strategy is often followed by a growth strategy?

tariff

In 2000, the United States imposed a tax on all steel imports in an effort to protect about 5,000 jobs. This tax is an example of a(n) ____.

whistleblower

In May 2005, U.S. Attorney Michael J. Sullivan announced that the United States had settled civil claims arising out of a suit that alleged Oracle Corporation had violated the False Claims Act in connection with billing the federal government for software training services. The U.S. government learned about the overcharging from a former Oracle vice president. The vice president acted as a(n) ____

at the midpoint of the cycle

In the typical S-curve pattern of innovation, small amounts of effort will result in significant increases in performance ____.

middle managers

It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months.

employee boredom

Job specialization can result in ____.

standardization

Like most large U.S. hospitals, University Health Care System spends an enormous amount on patient supplies. The hospital has more than 15,000 individual products that are purchased on a routine basis. Its purchasing manager instituted a hospital-wide purchasing policy that gave a specific code to each individual item. In other words, the purchasing manager engaged in ____.

planning

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management function?

encourages people to work harder for extended periods

One of the benefits of planning is how it ____.

unity of command

One of the key assumptions underlying the chain of command is ____, which means that workers should report to just one supervisor.

To what extent should the company standardize or adapt business procedures?

One of the major questions that a company must typically answer about its future, once it has decided to go global is ____.

choosing a goal and developing a method or strategy to achieve that goal

Planning is ultimately based upon ____.

licensing

Sodima is a French cooperative that owns the name, the trade secrets, and the patents on Yoplait yogurt. General Mills pays Sodima for the right to sell Yoplait yogurt in the United States. This is an example of ____. .

controlling

Southern Living magazine was forced to pull an issue off newsstands and mail warnings to 2.5 million subscribers after it became clear that a recipe for dinner rolls described as "little pillows from heaven" was considered controversial. The management function of ____ was used when the warnings were mailed to subscribers.

distinctive competence

Specialized Bicycle Components, Inc. introduced the first major production mountain bike in 1980. Two-thirds of its profits come from the sale of mountain bikes. It is recognized worldwide for its ability to design and produce superior mountain bikes. This ability is its ____.

political uncertainty

Starbucks is expanding its global operations into South America in spite of the real probability of civil wars and terrorist activities in many of the continent's nations. As Starbucks expands into South America, it must deal with ____.

organizational culture

The ____ is the set of key values, beliefs, and attitudes shared by members of an organization.

retrenchment/recovery

The ____ strategy is analogous to pruning flowers.

a dominant design

The auto industry has been perfecting the internal combustion engine (ICE) for some 120 years. The Partnership for a New Generation of Vehicles (PNGV), a cooperative program between the Big Three and the U.S. government to replace ICEs with electric engines, has been operating since 1993. The internal combustion engine (ICE) is an example of ____.

first-line managers

The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of ____ because they supervise nonmanagerial employees.

assess the need for strategic change

The first step in the strategy-making process is to ____.

speed innovation through early identification of new ideas or problems that would typically not have been generated until much later

The purpose of multifunctional teams is to ____.

entry

There are eight general steps for organizational development intervention. The first step is ____.

Mangers should do all of the choices.

To encourage more ethical decision making in an organization, its managers should ____.

how dependent they are on each other

Typically the most important factor in the relationship between companies and their suppliers is ____.

government-mandated beef rationing as a result of World War II

Consider a hamburger fast-food chain that began operations prior to World War II. In which of the following would have been part of its specific environment after the start of World War II?

organizational innovation

Creativity was needed to improve efficiency without raising costs at one automobile maker. Over the last few years, the company has successfully implemented a creative engineering program that allows its plants to produce more than one type of car from the same assembly line. This successful change to a flexible manufacturing system is an example of ____.

stakeholders

Various persons or groups with a legitimate interest in a company's actions are called ____.

business magazines that run ads for the training video

Video Arts Inc., a Chicago-based business training company, is currently marketing The Grapevine, a 30-minute training video designed to teach companies how to deal with and prevent damaging gossip. Which of the following is an example of a secondary stakeholder group for Video Arts?

general and the specific

What are the two types of external organizational environments?

Management

What is defined as getting work done through others

Effectiveness

What is the accomplishment of tasks that help fulfill organizational objectives

. a problem with franchising in different cultures

When McDonald's entered into an agreement with a French entrepreneur who wanted to own and operate a McDonald's fast-food restaurant in Paris, McDonald's saw the new restaurant as an opportunity. Unfortunately, the restaurant in Paris was not maintained at the cleanliness standards prescribed by McDonald's (but acceptable to the cleanliness standards of the French). McDonald's brought legal action to have the restaurant closed. This example illustrates ____.

a video game manufacturer

Which of the following companies is most likely operating in a dynamic environment?

jointly develop operational plans

Which of the following is NOT a step in the management by objectives (MBO) process?

change simulation

Which of the following is NOT one of the basic methods for managing resistance to change?

existing complementary products

Which of the following is NOT one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability?

production blocking

Which of the following is a disadvantage of face-to-face brainstorming that is overcome by electronic brainstorming?

modular organizations

Which of the following is an approach to managing interorganizational processes?

. public communications

Which of the following is the LEAST aggressive approach likely to be used by an advocacy group?

a manufacturer of barbecue grills. a natural gas supplier a chain of movie theaters a grocery wholesaler

Which of the following organizations are covered by the U.S. Sentencing Commission Guidelines?

Ethics is the set of moral principles or values that defines right and wrong for a person or group.

Which of the following statements about ethics is true?

Resistance to change will always occur; it is inevitable

Which of the following statements about resistance to change is true?

Social responsibility can sometimes create significant costs for a company.

Which of the following statements about social responsibility and economic performance is true?

The organic form of organization design is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

Which of the following statements about the organic form of organization design is true?

setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives

Which of the following typically is NOT performed by top managers?

organizational structure; organizational process

While ____ emphasizes jobs and their authority relationships, ____ emphasizes the activities through which work gets done in the organization.

sequential interdependence

Zara clothing stores has developed a system that can order new fashions and deliver them to the store in only three weeks. It uses ____ to pass information to the next person in the line of development.

Discretionary responsibilities

____ are the expectations that a company will voluntarily serve a social role beyond its economic, legal, and ethical responsibilities.

Departmentalization

____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

Rational decision making

____ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions.

A-type conflict

____ is the emotional reaction that can occur when disagreements become personal rather than professional.

Discontinuous change

____ is the phase of a technology cycle characterized by technological substitution and design competition.

Behavioral addition

____ is the process of having managers and employees perform new behaviors that are central to and symbolic of the new organizational culture a company wants to create.

resources

_______ are the assets, capabilities, processes, information, and knowledge that an organization uses to improve its effectiveness and efficiency, to create and sustain competitive advantage, and to fulfill a need or solve a problem.

reactive

A U.S. metals broker advertises "95 percent of orders shipped from stock" even though the company has no warehouses and no inventory. When questioned about the truth of the ad, the broker responded, "We do ship 95 percent of our orders from stock, but it is from suppliers' stocks, not ours." To respond to this ethical question, the broker used a(n) ____ strategy.

have few external factors in the environment that affect it

A company facing a simple environment would ____.

easy access to growing markets

A country or region that has an attractive business climate for companies that want to go global has found an ____.

inflation

A fast-food restaurant chain is famous for its small, square hamburgers. Which of the following would be a component of its general environment?

simple matirx

A(n) ____ is a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources directly.

rare

A(n) ____ resource is a resource that is not controlled or possessed by many competing firms.

compression

ARI is a leading provider of sales and profit-building technology services for equipment dealers. When Unverferth Manufacturing, a supplier of agricultural equipment, wanted to change the way it supplied information it contacted ARI. ARI presented the manufacturer with a solution that allowed it to replace its paper catalogs with online catalogs. As a result, Unverferth was able to eliminate costly paper catalogs and gain the ability to provide up-to-the-minute information to its dealers. This incremental change that was aided by supplier involvement was an example of the ____ approach to innovation.

having a short-term orientation

According to Hofstede, when people in a culture are oriented to the present and seek immediate gratification, that culture is described as ____.

Measurable

According to the S.M.A.R.T. guidelines, goals should be ____.

vertical loading

According to the job characteristics model, ____ means pushing some managerial authority down to workers.

organizational heroes

After an organization's founders are gone, the organization can use ____ to sustain its organizational culture.

lives and works outside of his or her own country

An expatriate is someone who ____.

evaluate each alternative

As a company that manufactures janitorial cleaning supplies tries to develop more environmentally -friendly products that can clean as well as its current ones, the company's manager must select among alternatives derived from oranges, parsley, lemon, or a combination of these ingredients. This is the ____ step in the rational decision-making model.

Leading

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?

rules and regulations

At a canning factory, new employees were instructed never to wear loose-fitting clothes when working around the canning machine. What kind of a standing plan is described in this example?

related diversification

Deutsche Bank became the world's largest bank through mergers with Bankers Trust, a transatlantic banking operation. Since both banking companies had similar core capabilities, this would be classified as an example of ____.