mgmt 300 ch 7

b

"No food and/or drinks in the classroom" is an example of a a. procedure. b. rule. c. policy. d. single-use plan. e. project.

a

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's a. mission. b. strategic goals. c. tactical goals. d. strategic plans. e. tactical plans.

c

"We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's a. tactical goals. b. operational goals. c. mission. d. tactical plans. e. operational plans.

c

____ are the broad statements of where the organization wants to be in the future. a. Operational goals b. Tactical goals c. Strategic goals d. Operational goals e. Tactical plans

b

____ define boundaries within which to make a decision. a. Programs b. Policies c. Rules d. Procedures e. Project

d

____ enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response. a. Incident planning b. Contingency planning c. Strategic planning d. Crisis planning e. Emergency planning

d

Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as a. a way to legitimize her department. b. a source of motivation. c. a standard of performance. d. a guide to action. e. impress others.

c

Sam is in charge of strategy control at Lanser's, a large clothing retailer. He regularly tracks sales in relation to targets, number of products on back order, and percentage of customer service calls resolved within specified time periods. These metrics are known as: a. Financial indicators b. Tactical goals c. Performance dashboards d. Balanced scoreboards e. Operational standards

a

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals? a. Operational goals b. Tactical plans c. Strategic goals d. Mission statement e. Vision

e

Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which stage of the organizational planning process? a. Developing the plan b. Translating the plan c. Plan operations d. Executing the plan e. Monitoring and learning

b

Standing plans are a. developed to achieve a set of goals that are unlikely to be repeated in the future. b. used to provide guidance for tasks performed repeatedly within the organization. c. define company responses to specific situations, such as emergencies or setbacks. d. the most important in the organizations. e. none of these.

c

An example of a ____ is a statement supporting the organization's efforts in the area of sexual harassment. a. procedure b. rule c. policy d. single-use plan e. program

b

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n) a. goal. b. plan. c. mission. d. vision. e. objective.

c

A long-term time frame is most closely associated with a. operational plans. b. tactical plans. c. strategic plans. d. mission plans. e. tactical goals.

d

A project is an example of a a. policy. b. standing plan. c. procedure. d. single-use plan. e. rule.

d

A statement that identifies distinguishing characteristics of an organization is known as a. a goals statement. b. a values statement. c. an income statement. d. a mission statement. e. a competitive-edge statement.

e

A(n) _________ is a cross-functional group of managers and employees who work together to gain a deep understanding of a specific business issues, with the aim of presenting insights related to that issue. a. Espionage team b. Functional team c. Task force d. Project team e. Intelligence team

a

At Save-tech, Sophia, director of marketing, is a member of a cross-functional group of managers and employees. The purpose of the group is to gain a deep understanding company's competitive environment and periodically present these findings to top management. Sophia is involved in what type of team? a. Intelligence team b. Functional team c. Task force d. Project team e. Espionage team

e

According to the strategy map described in chapter 7, which of the following is NOT a type of goal? a. Financial performance goals b. Customer service goals c. Internal business process goals d. Learning and growth goals e. External business process goals

b

Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function? a. Centralized planning department b. Decentralized planning staff c. Planning task force d. Centralized planning committee e. TQM

b

All of the following are characteristics of effective goal setting EXCEPT a. goals should be challenging but not unreasonably difficult. b. goals should be set for every aspect of employee behavior. c. specific and measurable. d. cover key results area. e. linked to rewards.

d

At the top of the goal hierarchy is the a. strategic goals. b. tactical goals. c. operational goals. d. mission. e. employee goals.

b

Cheyenne Creamery requires that all absent employees bring a note from their doctor when returning to work. This is an example of a a. single-plan use. b. standing plan. c. program. d. procedure. e. project.

c

Contingency plans are also referred to as a. standing plans. b. rules. c. scenarios. d. procedures. e. operationally tactical plans.

c

Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals? a. Specific and measurable b. Challenging but realistic c. Covers key result areas d. Defined time period e. Linked to rewards

a

Eugene, a human resource manager of a medium-sized technology business, has learned that employees are wasting valuable work time by visiting Facebook and other social media Web sites. As a result, Eugene's plans to establish a new company policy that limits use of social media to only those tasks that are company related. This would be considered what type of plan? a. Project plan b. Single-use plan c. Tactical plan d. Operational plan e. Strategic plan

d

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method? a. Tactical planning b. Contingency planning c. Single-use planning d. Management by objectives e. Management by walking around

b

Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall performance. The next step in the MBO process should be a. to develop new action plans. b. to develop new objectives based on the review of last year's performance. c. to begin a new MBO "cycle", using the same objectives as last year. d. to wait several months to allow information to be digested. e. none of these.

c

High Fence Corporation is currently implementing an MBO program. Managers and employees jointly set objectives and develop action plans, and goal achievement is evaluated on an annual basis. High Fence is missing which major activity that must occur in order for MBO to be successful? a. Developing a mission statement b. Developing tactical goals c. Reviewing progress d. Reviewing operational plans e. None of these

b

In developing a strategy map for her interior design business, Carla has decided to promote employee development by providing online training tools. This involves goals in which strategy map category? a. Financial performance goals b. Learning and growth goals c. Internal business process goals d. Customer service goals e. Supply chain goals

c

In using MBO, objectives should be set a. by the supervisor. b. by the employee. c. jointly by the supervisor and the employee. d. by the accounting department. e. by top management.

d

Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis? a. Building relationships with neighboring businesses b. Detecting signals from the natural environment c. Polling employees on the likelihood of an environmental disaster d. Designating a crisis management team in the event of an environmental disaster e. Dismantling the company's ties to the external media

a

Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales drop by 20 percent or more. This type of plan is known as a(n): a. Contingency planning b. Financial planning c. Crisis planning d. Consumer protection e. Environmental planning

b

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably a. not specific and measurable. b. not realistic. c. irrelevant. d. lacking a specific time period. e. does not cover key result area.

b

Managers use ____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively. a. strategic goals b. operational goals c. growth goals d. financial results e. internal business process goals

d

Numerous ____ are likely to be part of an overall ____. a. programs, project b. policies, project c. standing plans, program d. projects, program e. programs, rule

d

Of the strategic management functions, which is considered the most fundamental? a. Executing b. Analyzing c. Controlling d. Planning e. Leading

b

One major limitation of goals and plans is: a. Goals and plans guide resource allocation b. Goals and plans may cause rigidity in a turbulent environment c. Goals and plans decrease employee motivation d. Goals and plans decrease employee commitment e. None of the above

d

The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level. a. goal, mission, tactical b. objective, operational, mission c. operational goal, mission and tactical d. mission, tactical, operational e. tactical plan, operational, mission

e

The crisis management plan should be a ____ that specifies the actions to be taken, and by whom, if a crisis occurs. a. vague, verbal plan b. detailed, verbal plan c. long, difficult to read plan d. vague, written plan e. detailed, written plan

a

The official goals of the organization are best represented by the ____. a. strategic goals b. tactical goals c. operational goals d. competitive goals e. none of these

c

The organization's reason for existence is known as a. the organization's value. b. the organization's vision. c. the organization's mission. d. the organization's goal. e. the organization's service.

b

The planning process begins with which of these? a. The development of operational goals b. The development of a mission statement c. Communication of goals to the rest of the organization d. A company-wide meeting e. Brainstorming

a

The planning process starts with: a. A formal mission that defines the organization's purpose b. Tactical planning c. Strategic planning d. Operational planning e. Controlling performance

b

The traditional approach to corporate planning was to a. have a decentralized planning staff. b. have a centralized planning department. c. set up a planning task force. d. set up planning committees. e. use TQM approach.

c

The two stages of crisis planning include: a. Prevention and control b. Planning and leading c. Prevention and preparation d. Preparation and control e. Leading and organizing

d

The ultimate impact of goals depended on the extent to which goal achievement is linked to a. rewards. b. salary increases. c. promotions. d. all of these. e. salary increases and promotions.

e

____ are called the action steps by which an organization intends to attain its strategic goals. a. Tactical goals b. Operational goals c. Tactical plans d. Operational plans e. Strategic plans

b

Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed by all of the following EXCEPT a. central planning departments. b. decentralized planning groups. c. top executives. d. consulting groups. e. the president of the company.

b

Which of the following is NOT a tool for executing a plan? a. Management by objectives b. Operations map c. Performance dashboards d. Single use plans e. Decentralized responsibility

c

Which of the following is NOT involved in the stages of crisis planning? a. Setting up effective communication systems b. Creating detailed crisis management plans c. Investigating all stakeholders d. Designating a crisis management team and spokesperson e. Building relationships

d

Which of the following is NOT one of the benefits of MBO? a. Performance can be improved at all company levels. b. Employees are motivated. c. Efforts are focused on activities that will lead to goal attainment. d. Operational goals are able to displace strategic goals. e. Individual and department goals are aligned with company goals.

e

Which of the following is a commonly-cited limitation of planning? a. Plans limit employee motivation and commitment b. Plans make resource allocation more difficult c. Plans make it more difficult to measure standards of performance d. Plans boost intuition and creativity e. Plans can create a false sense of security

c

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans? a. Operational plan b. Gantt chart c. Strategy map d. SWOT analysis e. Strategic plan

a

Which of the following is not a reason why planning positively affects a company's performance? a. Goals and plans provide legitimacy for customers b. Goals and plans set a standard of performance c. Goals and plans guide resource allocation d. Goals and plans are a guide to action e. Goals and plans are a source of motivation and commitment

e

Which of the following is not a step in the organizational planning process? a. Monitor and learn b. Plan operations c. Translate the plan d. Develop the plan e. Plan marketing tactics

d

Which of the following symbolizes the legitimacy of the organization to external audiences? a. Operational goals b. Tactical plans c. Strategic goals d. Mission statement e. Tactical goals

d

Which of these are described by mission statements? a. Corporate values b. Product quality c. Location of facilities d. All of these e. None of these

c

Which of these are true about contingency plans? a. They are developed to achieve a set of goals that are unlikely to be repeated in the future. b. They are used to provide guidance for tasks performed repeatedly within the organization. c. They define company responses to specific situations, such as emergencies or setbacks. d. They are most important in the organizations. e. None of these.

b

Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance? a. Organizational planning b. Management by objectives c. Goal setting d. Mission development e. Vision development

a

Which of these is lacking in the goal "profits should be increased in the coming year?" a. Specific and measurable b. Challenging but realistic c. Covers key result areas d. Defined time period e. None of these

a

Which of these is true about single-use plans? a. They are developed to achieve a set of goals that are unlikely to be repeated in the future. b. They are used to provide guidance for tasks performed repeatedly within the organization. c. They define plans that define company responses to specific situations, such as emergencies or setbacks. d. They are most important in the organizations. e. None of these.

a

Which of these is(are) primarily concerned with tactical goals/plans? a. Middle management b. Board of directors c. Consultants d. Senior management e. Lower management

c

Which type of plan helps managers implement the overall strategic plan? a. Operational b. Contingency c. Tactical d. Crisis e. Corporate-level

d

You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee behavior? a. Specific and measurable b. Linked to rewards c. Defined time period d. Cover key result areas e. Challenging but realistic

a

____ involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed. a. Scenario building b. Crisis planning c. Contingency planning d. Trend management e. Caution planning

e

____ is primarily responsible for operational goals/plans. a. Middle management b. Board of directors c. Consultants d. Top management e. Lower management

d

____ is primarily responsible for strategic goals/plans. a. Middle management b. Board of directors c. Consultants d. Top management e. Lower management

c

____ is the act of determining the organization's goals and the means for achieving them. a. Brainstorming b. Organizing c. Planning d. Developing a mission e. A blueprint

a

____ is the final step in the MBO process. a. Appraise overall performance b. Develop an action plan c. Review progress d. Set goals e. Conduct periodic checkups

a

____ is the first step in the MBO process. a. Setting goals b. Developing action plans c. Appraising overall performance d. Reviewing progress e. None of these

a

____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations. a. Mission statement b. Goal statement c. Management by objective d. Goal setting e. Corporate competitive-value statement

c

____ refers to a desired future state that an organization attempts to realize. a. Plan b. Vision statement c. Goal d. Mission statement e. Idea

a

____ specify future ends and ____ specify today's means. a. Goals, plans b. Plans, goals c. Planning, organizing d. Ideas, behaviors e. Mission, vision

b

___________ are reasonable yet highly ambitious goals that are so clear, compelling, and imaginative that they fire up employees and engender excellence. a. Operational goals b. Stretch goals c. Strategic goals d. Tactical goals e. Bottom-up goals