MGMT 3000

What is the strength of a simple organizational structure?

Accountability is clear.

When a manager threatens to fire employees unless they agree to new organizational policies, they are using which of these strategies:

Coercion

is one of the cultural dimensions identified by Hofstede where people identify strongly with a group within a society.

Collectivism

Differences between weak and strong organizational culture

Company values are more deeply held.

A key characteristic of an organization with a functional structure is

Departmentalization.

All of the following are part of the process or designing organizations, except:

Determining goals for the organization.

Which of these is a synonym of work specialization?

Division of labor

Which of the following is NOT considered a political skill for a manager?

Dominate Personality

What financial threat does sexual harassment issues pose to organizations?

Enormous risk of major lawsuit settlements.

Which of these statements about the external environments of business and employment is most accurate?

External environmental conditions improve employment during upswings and worsen employment during downturns.

This is a weakness of a functional structure.

Favoring functional goals over organizational goals.

All of these are characteristics of learning organizations, except:

Fear of making Mistakes.

The father of the scientific management was

Fredrick Taylor.

Which of these are most likely to be the biggest change that the post-recession "new economy" will usher in?

Government will take on a larger role.

An organization's real goals are revealed by

Its actions in the marketplace and community.

A company that is pursuing a low-cost leadership strategy would be most likely to have this kind of organizational structure

Mechanistic.

Which of the following is a key difference between managerial and nonmanagerial employees?

Nonmanagerial employees do not oversee the work of others

Which of these is the typical first step for an organization that is 'going global?

Outsourcing

The manager of a soap company created a bath soap department, a laundry detergent department, and a dish soap department. Which of the following is the manager using?

Product departmentalization

is the power base that is used when a person is close to another person who has great power and/or authority.

Referent power

indicates how consistently a selection device measures an employment criterion.

Reliability

An organization whose goal is to retain its ideal size and market share is using which kind of organizational strategy?

Stability

Which of these is NOT a sign that a new hire has had a succcessful orientation process?

The new employee clearly exceeds all productivity goals for their work unit.

Which view of management describes a situation where managers are directly responsible for the organization's success or failure?

The omnipotent view.

An external analysis (the second step of the Strategic Management Process) helps managers identify

The organizational enviroment's opportunities and threats.

This is the most important factor in determining how much compensation an employee should receive:

The type of job the employee is filling.

Which of these is NOT a reason for managers to plan?

To establish responsibility for mistakes.

The lengthy process by which a manager examines a job in detail in order to identify the skills, knowledge, and behaviors necessary to perform the job is known as a

a job analysis

The 'calm waters' metaphor proposed by Kurt Lewin envisions an organization as

a large shp on a calm sea

A traditional 'top-down' organization is _______ organization.

a largely centralized

Which of these is an example of an internal force that can cause an organizational change?

a new ad campaign

One of the common characteristics of all organizations is

a systematic structure

Behavioral effects of stress include

absenteeism

The "calm waters" metaphor sees change as

an unusual event.

In Management by Objectives (MBO), goals _______.

are jointly set by employees and managers.

Which of the following is an example organizational people change?

attitudes people have

Which of the following downsizing methods can 'happen on its own' if management supends hiring practices?

attrition.

Which of these might reduce an employee's sense of task demand stress?

autonomy in the workplace.

Typically, managers implement actions to reduce employee resistance to change when employees ______ in some way.

become dysfunctional

Global competition forces an organization to

become lean, fast, and flexible.

Which three conditions do manager decision-makers face?

certainty, risk, and uncertainty

The line of authority that extends from the upper levels of management to the lowest levels of the organization is termed the

chain of command

Organizational design requires a manager to

change or develop the structure of an organization

Which of these is an example of a structural organizational change?

changing managerial span of control

To identify a problem, a manager

compares the current state of affairs with some standard or goal.

Organizational Development (OD) is a discipline that hekps employees

deal with planned change.

A manager can estimate human resource needs by evaluating which of the following?

demand for the organization's product or service.

The primary job of a manager is to

direct and oversee the work of others.

In a _____ organizational structure, each department or unit has complete autonomy to reach its goals

divisional

If employment planning shows a large surplus of employees, management may want to

downsize

Lewin's Force Field Analysis identified ______ forces that compete when people try to achieve a goal.

driving and blocking

A strategy that helps employees deal with change and that appeals to the employees' sense of logic is

education and communication.

Implementation of the Americans with Disabilities Act is an example of which of the following forms of environmental change?

federal laws and regulations

An organizaton that looks for a niche in the marketplace is following which of these strategies?

focus

Once the SWOT analysis is complete, managers may then ________ to address the issues that came up during the analysis.

formulate strategies

To reduce stress, managers need to make sure that employees

have jobs that match their abilities.

Boundaryless organizations try to eliminate _____ within their organizations.

horizontal specialization and verital hierarchy

Which of these is NOT a source of bias in a typical interview?

how articulate the interviewer is.

Tactical plas are operational plans that identify

how overall goals are to be achieved.

The first step for any manager in the employment planning process involves making a(n)

human resource inventory.

The first step in the six-step Strategic Management process is to ________.

identify the organizations core mission

According to Kurt Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?

increase driving forces.

An organization's mission statement does NOT include which of these:

its strategy for success

In a team structure, team members

make decisions and are accountable for their decisions.

A(n) _______ organization has a high degree of specialization, formalization, and centralization.

mechanistic

This is the key disadvantage to recruiting through employee referrals.

no increase in diversity.

A 'global village' can be best characterized as a business climate where there are

no international boundaries.

Structured problems typically have _____ while unstructured problems typically have _______.

only one solution / many solutions

A(n) ______ organization is able to change rapidly as changes occur in the marketplace.

organic

Strategic plans address

overall organizational goals.

The final steps in the Human Resource Management process deals with

performance and compensation.

Which of these is NOT a common method of organizational develoment (OD)?

positive feedback

A constraint causes stress because it

prevents you from achieving your goal.

Which US law gives a job applicant the legal right to see letters of recommendation submitted by references to potential employers?

privacy act

The three main models that managers use to make decisions are

rational, bounded rational, and intuitive.

Troubled organizations (think AOL, BlackBerry, Blockbusters, etc.) employ ______ to address their serious problems

renewal strategies

To address limited, short-term problems, organizations are most likely to use a _______ strategy.

retrenchment

In terms of change, Lewin's Force Field Analysis might see ____ as a driving force.

reward from change

Which of these is NOT a function of planning?

settling disputes between employees

Joint ventures are a type of

strategic alliance

Functional departmentalization groups jobs by

tasks they perform.

The most important environmental (context) factor in the HRM process is

the legal environment.

The "white-water rapids" sees change as

the natural state of the organization.

To use a physical test as a selection device, a manager must demonstrate that

the physical ability to be tested is related to job performance.

According to Lewin, which of the following is the objective of re-freezing?

to stabalize the new situation

External environments of a business include all of these, except

trust

An organization on the verge of collapse or bankruptcy might use this strategy:

turnaround

Few people are ever selected for a job without

undergoing an interview

prevents an employee from receiving conflicting orders from two different bosses.

unity of command