Mgmt 3000 Exam 1
Which of the following statements about the personality trait agreeableness is FALSE?
All occupations look to hire people who are high in agreeableness.
Research on turnover indicates which of the following statements is FALSE?
All turnover is bad for an organization.
Which of the following statements about exit interviews is true?
An exit interview should be conducted by a member of the human resource department for best results.
Which of the following statements about surveys is INCORRECT?
Close-ended question responses are difficult to summarize.
Which of the following statements regarding job performance is INCORRECT?
Contrary to what most people would think, stress has very little impact on job performance.
Which of the following statements is a good suggestion for managing cultural diversity?
Culture changes, sometimes quickly; do not assume that what was true a year ago is true today.
Research on diversity in the workplace has not substantiated which of the following benefit to firms?
Diversity, and the presence of faultlines, increases cohesiveness at work.
Which of the following statements regarding turnover is true?
Even though they are very unhappy with a job, employees may not leave an organization.
Which of the following statements regarding diversity in the workplace is correct?
Federal law requires reasonable accommodation be considered when an employee brings up a disability.
What is the most challenging or difficult step in the rational decision-making process?
Generate alternatives.
A culture categorized by high uncertainty avoidance is
Greece
Which of the following scenarios is likely to produce low levels of citizenship behaviors?
Horatio is a young engineer with negative affectivity.
An example of an operational decision is
How often do I go back to the stockroom to get additional products for display?
Which of the following questions is an example of a tactical decision?
How should we market the new product line?
If a collectivist was told, "Tell me about yourself.", he might say
I am the third child of a doctor and a lawyer.
Which is the first step in the rational decision-making model?
Identify the problem.
Which of the following statements about attribution is correct?
If we make an external attribution to someone's goal achievement, we are less likely to reward the individual.
Which of the following statements regarding the management of demographic diversity is INCORRECT?
In the most successful companies, diversity is viewed as human resource management department's responsibility.
Which of the following statements regarding age and how long we have been at the firm and turnover is FALSE?
Individuals who have been on the job only a short period of time are unlikely to turnover because they just got the job.
Which of the following statements about the creative decision-making model is INCORRECT?
Innovation and creativity are the same process.
Which of the following statements regarding absenteeism is INCORRECT?
Instituting organizational policies that penalize absenteeism are reasonable approaches to controlling the problem.
Which of the following is NOT a recommended step to take to avoid getting stuck in the storming phase of Tuckman's group development?
Make sure to limit discussions and discussants. It is not productive to re-hash all the same points over and over.
Which of the following statements regarding diversity in the workplace is accurate?
More than half of the Fortune 500 companies offer same sex health benefits to their employees.
__________ is the degree to which a person is anxious, irritable, aggressive and moody.
Neuroticism
Which of the following statements regarding race diversity in the American workplace is correct?
Overt discrimination against ethnic minorities still occurs in many workplaces.
All of the following cultures are categorized as individualistic EXCEPT
Pakistan.
Which of the following statements regarding employee satisfaction at work is FALSE?
Pay is the most important aspect of job satisfaction.
Which of the following is NOT an unrealistic assumption made in the rational decision making model?
People have perceptual biases.
Which of the following statements regarding work attitudes and job performance is accurate?
People who are happy at work are more satisfied in their overall life too.
Which statement regarding citizenship behaviors is accurate?
People who are older demonstrate higher levels of citizenship.
Which of the following statements about self-efficacy is INCORRECT?
People with high self-efficacy tend to procrastinate.
Which of the following statements about work attitude causes is accurate?
Person/job fit is positively related to job satisfaction.
Research suggests which of the following relationships between performance and turnover?
Poor performers are more likely to quit their jobs compared to high performers.
Which of the following is the correct order of the phases in the creative decision-making model?
Problem identification, immersion, incubation, illumination, verification and application.
Which of the following statements regarding team size and diversity is correct?
Teams that believe in the value of diversity perform better than those which do not.
Which of the following statements regarding the rational decision-making model is INCORRECT?
The decision maker should generate alternatives before establishing criteria.
Which of the following statements about emotions at work is FALSE
The effects of negative emotions at work typically do not have significant impacts on customers.
Which of the following statements regarding the explanations for the glass ceiling is INCORRECT?
The glass ceiling may exist for women because they lack the education levels necessary to assume high-level managerial positions.
Which of the following statements is INCORRECT with regard to the concept of social loafing?
The incidence of social loafing declines as group size increases.
Which of the following statements regarding Gersick's punctuated equilibrium model is INCORRECT?
The model views group development as a linear process.
Which of the following statements regarding techniques for making better decisions is INCORRECT?
The nominal group technique is a technique used routinely at most meetings.
Which of the following statements about case studies is true?
They are a way to gather data and explain an event or situation in detail.
Which of the following statements regarding work attitude and performance is FALSE?
Those with the most positive work attitudes are always strong performers.
Which of the following laws prohibits discrimination based on race, color, sex or national origin?
Title VII of the Civil Rights Act
All of the following are true EXCEPT:
Typically, everyone reacts emotionally to the same situation in the same way.
Which of the following statements about values is true?
Values are the result of accumulation of life experiences.
Which of the following is not an explanation that has been offered to account for the earnings gap of 21% between the pay of females and males?
Women lack the high-level skill sets that men possess.
Indicate which of the following statements is true.
Work attitude is related to organizational citizenship behaviors.
A group is
a collection of individuals who interact with each other such that one person's actions have an impact on the others.
Research conducted in an actual organization is
a field study.
A stereotype is
a generalization about a particular group of people.
Collective efficacy is
a group's perception of its ability to successfully perform well.
Research that is performed under very controlled conditions and can include observation, interviews, or experiments is called
a lab study.
Low distinctiveness is characterized by
a person behaving this way in different situations.
Datum is
a single observation.
Which of the following is a deep-level diversity trait?
aggressiveness
People who exhibit the Big 5 personality characteristic of openness would be most likely to work in which of the following firms?
an entrepreneurial start-up in the high tech industry
All of the following are challenges of managing age diversity in the workplace EXCEPT
an-age diverse team offers fewer alternatives to a problem than a team where there is limited age diversity.
The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made is
analysis paralysis.
Studies on decision making have been carried out in all of these disciplines EXCEPT
anthropology
Companies track employee work attitudes through
attitude surveys.
Deep-level diversity traits include
attitudes
Which of the following is a surface-level diversity trait?
being Asian
Among the limitations associated with using personality tests in employee selection is
candidates faking their answers.
Experts make decisions in the intuitive decision-making models based on all the following but
climate
Task roles include contractor, creator, and
completer.
Across a variety of occupations and jobs, what is the one personality trait that most uniformly predicts how high a person's performance will be?
conscientiousness
Collectivistic cultures are
cultures where people have strong bonds to their groups and group membership forms a person's self-identity.
Idea generation tasks
deal with creative tasks such as brainstorming a new direction or creating a new process.
Making choices among alternative courses of action, including inaction, is
decision making.
A recent National Association of Colleges and Employers survey indicated all of the following are important skills for evaluating job candidates EXCEPT
demographics.
Research on the relationship between personality and job performance indicates
dependable people are better performers than those less dependable.
Teams differ by all of the following task classes EXCEPT
development tasks.
The ways in which people are similar or different from one another is
diversity
When an incomplete figure appears on a sheet of paper, we are able to discern the entire figure because we
extrapolate from the information available to us.
Which personality characteristic tends to lead to effectiveness in jobs with a lot of opportunities to interact with others?
extraversion
Symptoms of too much cohesion include
failures are blamed on external factors.
Group members in the norming stage
find it easy to establish their own ground rules.
All of the following factors contribute to job satisfaction and organizational commitment EXCEPT
firm competitiveness in the market.
Individuals are influenced in their decision making by all of the following EXCEPT
foresight bias.
The tendency for decision makers to be influenced by the way that a situation or problem is presented is
framing bias.
Surface diversity traits include
gender.
The tendency to avoid a critical evaluation of ideas that the group favors is called
groupthink.
Empowerment means
having the responsibility and authority to reach goals.
Which of the following is NOT a fundamental factor impacting a group's cohesion?
height
Which of the following is NOT a benefit of effective management of diversity?
higher productivity of operations
Which of the following factors is a major predictor of job performance?
how we are treated at work
Which of the following is NOT a symptom of groupthink?
illusion of vulnerability
Which decision-making model would you use when your goals are unclear, there is time pressure, and you have experience with the problem?
intuitive decision making model
If you do not have relevant expertise in the issues to make a decision, you should NOT use which decision making model?
intuitive decision-making
If one looks at the number of studies conducted on attitude, which of the following seems to be the most important?
job satisfaction
Research on team size suggests
larger groups are generally required for very complex tasks.
Internal attribution occurs with
low consensus, low distinctiveness, and high consistency.
Cultures that are comfortable in unpredictable situations and have high tolerance for ambiguity are
low uncertainty avoidance cultures.
Tactical decisions are generally made by
managers.
Workforce satisfaction is related to all the following outcomes EXCEPT
more absenteeism.
The special challenges that virtual teams pose for a manager include all of the following EXCEPT
nature of decision making by virtual team.
Which of the following is related to lower levels of organizational commitment?
negative affective disposition
A unique, nonroutine, important decision requiring conscious thinking, information gathering, and careful consideration of alternatives is a(n)
nonprogrammed decision.
Which stage of Tuckman's group development model is characterized by increased respect and openness?
norming
Stereotypes
often lead to unfair decisions being made.
Programmed decisions are
ones which occur frequently enough that an automated response is developed for them.
The systematic study and application of knowledge about how individuals and groups act within the organizations where they work is
organizational behavior.
An attitude is
our opinions, beliefs and feelings about our environment.
Which of the following is not a key factor in understanding what kind of attributions we make?
perception
Organizational citizenship behaviors include all of the following EXCEPT
performing the duties in one's job description.
Job satisfaction can be enhanced by
person-job fit and person-organization fit.
Which of the following factors is not a cause of high levels of absenteeism in a firm?
positive work attitudes
The Americans with Disabilities Act
prohibits discrimination in employment against individuals with physical or mental disabilities if these employees are otherwise qualified to do their jobs with or without reasonable accommodation.
Research indicates that effective organizations tend to
provide as much employment security as possible to their employees.
Organizational behavior draws heavily on personality and motivation studies from what other discipline?
psychology
All of the following are factors that researchers focus on to evaluate the level of creativity in the decision making process EXCEPT
rationality.
A control group
receives no experimental manipulation.
The bounded rationality decision-making model
recognizes the limitations of decision making processes by having individuals knowingly limit their options to a manageable set and choose the best alternative without conducting an exhaustive search of alternatives.
Problem solving tasks
refer to coming up with plans for actions and making decisions.
Operational decisions
refer to those things that employees do each day to make the organization run.
The likelihood that findings in a given study would be found in another setting or study is
reliability
Experts propose that creativity occurs as a result of the interaction between all of the following factors EXCEPT
serendipity or luck.
Norms are
shared expectations about how things operate within a group or team.
Work on team processes has been carried out in what area?
sociology
What is the second stage in Tuckman's four-stage map of group evolution?
storming
According to Gersick's punctuated equilibrium model, groups repeatedly cycle through which two stages?
storming and performing.
Which of the following is accurate according to organizational behavior research?
successful companies treat their employees well.
Demographic traits make up
surface diversity.
Our first interaction with individuals makes us aware of
surface diversity.
High social monitors
tend to be more successful in their careers.
Companies in cultures high in uncertainty avoidance
tend to have written employment contracts for employees.
Hypotheses are
tentative guesses for expected observations that can be tested.
When the goal of the decision making exercise is to make a satisfactory decision because you are limited in some way such as effort, you should utilize
the bounded rationality decision-making model.
The advantages of group decision making over individual decision making include all of the following EXCEPT
the decision-making process is more efficient.
Organizational commitment is
the emotional attachment people have toward the company they work for.
Self-monitoring is
the extent to which a person is capable of monitoring his/her actions and appearance in social situations.
Job satisfaction is
the feelings people have toward their jobs.
All of the following statements characterize a group at the storming stage EXCEPT
the group is competent, autonomous, and insightful.
A series of steps that decision makers should consider if their goal is to maximize their outcome and make the best choice describes
the rational decision-making model.
Psychology is
the scientific study of mental processes and behaviors of the individual.
The incubation step in the creative decision-making process is
the step where the decision maker sets the problem aside and does not consciously think of it.
Sociology is
the systematic study of group and team processes.
Validity is
the truth of a measurement.
In analyzing the data, the researcher notes that as employee absences increase, scores on performance evaluations decrease. This suggests
there is a correlation between employee absenteeism and employee performance.
All of the following are accurate about those with a proactive personality EXCEPT
they often have difficulty making friends.
Employees with which of the following personality traits would experience high job satisfaction?
those with positive affective dispositions
Tuckman's forming stage is characterized by
uncertainty, with observant, conflict avoidant group members who are trying to achieve several goals at once.
An entity that takes on different values is
variable
High power distance cultures
view an unequal distribution of power as relatively acceptable.
Research on work attitudes and performance indicates
work attitudes are a moderate correlate of performance
