MGMT 3005 Exam 1

Attitudes have three components

Affective Cognitive Behavioral

the psychological discomfort a person experiences when simultaneously hold two or more conflicting cognitions

Cognitive dissonance

what are the basic dimensions of the big 5 personality traits

Extraversion, agreeableness, conscientiousness, openness to experience

T/F diversity refers to age, gender, and religion, but does not include personality

False

T/F managers can have great impact on fixed individual differences

False

internal dimensions of diversity

Race, ethnicity, physical ability, sexual orientation, gender, and age

A manager should use _____ model to understand employees and assign them tasks that are consistent with their values

Schwartz's

a manger who displays independence of thought, action, and feelings is demonstrating

Schwartz's value of conservation

T/F people with an external locus of control generally earn lower salaries than those with an internal locus of control

True

T/F research has indicated that customer satisfaction and employee productivity are higher when radio-ethnic composition of the customers matched that of store employees

True

What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group?

assimilation

Personal attitudes affect ____ via ____

behavior, intentions

norah and katy work together. They are also friends outside of work. norah and katy are constantly texting each other. their supervisor comments that, while this might be fine outside of work, its inappropriate to constantly text each other in the office. this is an example of

context of interaction

what characteristic is shared by the perceiver and the target

direction of gaze

If a person views a situation as having low consensus, low distinctiveness, and low consistency he or she is likely to make an attribution of:

external causes

T/F proactivity is unrelated to work performance

false

Values tend to vary across generations because they are influenced by events in childhood and youth T/F

false

it is always a mistake to use stereotypes

false

spatial intelligence is likely to be most valuable to a

fighter pilot

the generation that currently makes uptake smallest number of individuals

gen 2020

a person who ________ is relatively unconstrained by situational forces and effects environmental change

has a proactive personality

Roger, a manager, knows that one of his employees values conformity and tradition. Roger should assign the employee to a job that includes

high respect, commitment, and acceptance.

elements of emotional intelligence

intrapersonal intelligence

what are the two branches of quantitative management?

management science and operations management

Donna works as a project manager for a major consumer products firm. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. Donnas beliefs represent a(n)

psychological contract

jay works for ABC corp. he feels quite comfortable expressing his opinions about a wide variety of issues facing the company without fear of reprisal. This reflects ABC's

psychological safety