MGMT 3010 Exam 3

Detailed memos containing strategic information and elaborate written reports disseminated electronically have high channel richness. True False

False

Effective leadership sometimes requires coercion. True False

False

Imposing, ignoring, ingratiating, and integrating are all coping mechanisms within the managerial grid. True False

False

Leading is the same thing as managing. True False

False

People who do what is required, exert no extra effort, and provide no extra input are said to be resisting. True False

False

The contact hypothesis states that the more members of different groups interact, the more intergroup conflict they will experience. True False

False

The receiver encodes the message and sends feedback through a medium. True False

False

We are more likely to remember statistical data than a story. True False

False

The military is a classic example of hierarchical organizational structure. True False

true

Expert power and referent power tend to foster commitment. True False

True

Research suggests that once we get into power, we tend to be less compassionate, less empathetic, and less understanding of the adverse circumstances of others. True False

True

Reward power and coercive power are actually quite weak forms of power as it relates to ability to foster commitment. True False

True

The base of power that most people think of as authority and that is anchored to one s formal position is known as legitimate power. True False

True

With regard to behavioral leadership, teaching is an identity-based approach aimed at helping the other person understand how you want to be treated. True False

True

Climate pertains to the historical context within which a situation occurs and the impact of this context on the behaviors of employees. True False

False

Commitment should always be the goal in terms of employee response to power: compliance is simply not ever enough. True False

False

Covert leadership is very similar to laissez-faire leadership. True False

False

According to situational leadership, leaders delegate to those who have high competence and low commitment. True False

False

Anything that interferes with the transmission and understanding of a message is known as Feedback. True False

False

According to course slides, the saying that power, like capital, is expended in use refers to the fact that we tend to lose referent power when we expend position power. True False

True

_______ power comes into play when one s personal characteristics and social relationships become the reason for commitment. a. Reward b. Coercion c. Referent d. Legitimate e. Expert

c. Referent

In ________, one party perceives that its interests are being opposed or negatively affected by another party. a. negotiation b. devils advocacy c. conflict d. integration e. mediation

c. conflict

The _________ framework provides a practical way for managers to understand, measure, and change organizational culture. a. constructive validity b. cultural values c. culture validity d. competing values e. company values

d. competing values

Which of the following statements about conflict is true? a. Conflict should be completely eliminated across the organization. b. Conflict should be encouraged in some departments and discouraged in others. c. Organizations experiencing excessive conflict tend to also be apathetic, uncreative, and indecisive. d. Use of technology and virtual teams can minimize conflict. e. Organizations can suffer from too little conflict.

e. Organizations can suffer from too little conflict.

Clan is the type of organizational culture that has been shown by research to be most strongly related to job satisfaction? True False

true

Punishment and coercion tend to create hostility, toxic relationships, and emotional withdrawal. True False

true