MGMT 309 - CH8

Groupthink (is a disadvantage)

the impaired group decision making that occurs when making the right decision is less important than maintaining group harmony

Astute managers can use simple tactics to minimize the potential for groupthink to influence team decision outcomes. Which of the following tactics is best for minimizing the chance for groupthink to occur?

Assign at least one member to play the role of devil's advocate.

He arranges for new employees to have computer and phone access set up before their first day on the job. Ignacio tells the IT department what access to give the new employee according to strict rules based on the person's job title. Ignacio's arrangements for a new employee who begins next week are a:

Programmed decision

A friend asked if you would like to open a deli near your school's campus, where there are very few inexpensive places to eat. Although a deli probably would be successful, you declined; even the possibility of losing money made you too nervous due to your low

Risk Prospensity

Andre's coffee shop and three other mom-and-pop stores formed a ____ to oppose plans for opening a large chain store on their street.

coalition

The interacting group technique

encourages discussion and open disagreements as the team seeks the best outcome.

After years of saving, you finally have enough money for the down payment on a house. Now you've started gathering all of the information you can about houses in a 25-square-mile area. The decision you make about which house you will buy is a:

nonprogrammed decision

Delphi Group

technique ensures that experts in the group participate and provides the chance to build consensus.