MGMT 309 Mindtap ALL CORRECT ANSWERS
For a public university, the pool of new PhD graduates seeking jobs as professors
Task environment
Development of new methods to measure oil pressure in deep-sea wells after existing mechanisms had failed
Technological
According to most management researchers, the modern study of management originated in which century?
The 19th century
People are internally motivated to reach goals.
Theory Y
The "11 people who supervise management" constitute which aspect of the internal environment?
board of directors
Lowe's Home Improvement sells to its customers about 50% of the spray paint Rust-Oleum manufactures.
buyers
As a manager, if you evaluate an ethical concern by asking, "Is it consistent with responsibility to care?" you are applying the norm of
caring
Managerial staff at the Dairy Queen make decisions about how to reinvest profits, how to improve profit margins, and how to manage tax liabilities, all of which are ---- resources.
financial
An organization's culture often begins with the company's
founder
Lou is a supervisor at the Dairy Queen, where he focuses on setting employee schedules and training new employees. Lou's management role deals primarily with ------ resources.
human
Though generally managers are thought to plan, organize, lead, and control across four types of organizational resources, managers may specialize in one specific resource area. For instance, ------- primarily manage employees and decisions related to employee efficiency and effectiveness.
human resource managers
People who pursue careers in management can expect their jobs to include the planning, controlling, leading, and organizing of organizational resources. By definition, the types of resources managers manage include ------ resources.
human, physical, financial, and information
Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is using ---- skills to complete this task.
conceptual
At a research lab, the manager allows scientists the freedom to explore their research interests, but still checks to make sure that their results add to the company's bottom line.
controlling
monitor activities and make corrections
controlling
A manifestation of Southwest Airlines' ---- is the way in which it allows passengers to choose their own seat.
culture
When the scenario mentions "service, expertise, and integrity," which aspect of the organization's internal environment is it referring to?
culture
Providing conveniences at service stations (such as banking machines and fresh coffee) to encourage motorists to patronize BP stations, even after the oil spill
customers
What factors have increased the diversity in organizations?
desire to increase workforce quality
When a person pursues an MBA degree in order to gain managerial skills, they are seeking to advance their career through ---
education
Jenna bakes beautiful wedding cakes. The cakes are very expensive because, for every cake sold, she throws away three cakes that aren't just right. Jenna is
effective, but not efficient
Monique specializes in making invitations for children's parties. Because she is using an old, worn-out printer, about half of the invitations must be thrown away due to smeared ink. It is fortunate that Monique can still fulfill her orders, because she cannot afford to buy a new printer for at least 6 months. Monique is
effective, but not efficient
Imagine you are the communications manager for the local CBS network affiliate. You organize news reports and press releases as they come in. Your role is focused on the management of ------ resources.
information
If you know that Juanna holds the highlighted position in the organizational chart shown here, she is probably a----manager. A job title associated with that level of management is-----
top; CEO
An organization that seeks a competitive advantage will work to establish a workforce
with a variety of family structures, abilities, and ethnic backgrounds
Your friend who is a human resources manager suggests that you give a presentation on changing employment practices. Some organizations examine job applicants' social media accounts before hiring them, and many have a policy that management can access all communications that flow across the organization's technology infrastructure. As a result, employees are increasingly concerned about---
workplace privacy
Which of the following statements about culture are true? Check all that apply.
Culture can be maintained by rewarding and promoting people whose behaviors are desired. A major way to shape culture is by bringing outsiders into important leadership positions. Cultural problems can arise when two companies with different cultures merge.
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Garbage
Output
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Sandwiches
Output
Develop a science for each element of the job to replace old rule-of-thumb methods.
Step 1
Scientifically select employees and then train them to do the job as described
Step 2
Supervise employees to make sure they follow the prescribed methods for performing their jobs.
Step 3
Continue to plan the work, but use workers to get the work done.
Step 4
A reminder to employees that business-casual attire is permitted only on Fridays
Internal environment
High job-satisfaction ratings from current employees
Internal environment
At Zappos, managers are committed to making workers happy.
Organization's Treatment of Employees
People do not like to work.
Theory X
Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent?
Amazon.com's business model emphasizes efficiency.
Globalization has meant that disasters, rather than staying localized, may have severe worldwide effects. As you think about your own career resilience, which of the following ideas is important to keep in mind?
During a recovery from an economic downturn, some entire categories of jobs may not come back.
Congratulations! You and two classmates received an A+ on your group project. As you reflect on the process, you make a list detailing why you worked together so effectively. Which of the following statements relate specifically to the effectiveness of your group? Check all that apply.
Early in the semester, the group met with the professor to ensure that your proposed topic would meet all of the requirements for the project.
Low investor confidence in oil companies after the explosion
Economic
In companies that strive to be first to market with new technology, the risk that employees may divulge trade secrets is great.
Employee's Treatment of Organization
Nina waits tables, and a large part of her earnings comes from tips, which depend on how large the bill is. She falsely tells customers who order less expensive dishes that the kitchen is sold out of those items so that they are limited to more expensive choices.
Employee's or Organization's Treatment of Others
Target has posted a job description for the following open position: Responsibilities of the job include collating, preparing and interpreting reports, budgets, accounts, commentaries, and financial statements; controlling income, cash flow, and expenditure; managing budgets; developing and managing financial systems/models. Which type of organizational resource will this job manage?
Financial
Increased regulation of banks and mortgage lenders regarding the loans they issue
General environment
The introduction of tablet computers
General environment
Which scientist was primarily associated with the development of administrative management?
Henri Fayol
Target has posted a job description for the following open position: Selecting prospective employees from submitted résumés and job applications; supervising staff; serving as liaison with managerial staff and other colleagues. Which type of organizational resource will this job manage?
Human
Which branch of psychology is strongly linked to the behavioral management perspective of management?
Industrial psychology
Which of the following statements is true?
Management science is focused on developing mathematical models.
Top Dog Academy is a dog day care provider. Which issues are part of its general environment? Check all that apply.
PetCube is a technological innovation that provides dogs with a safe environment for play at home even when owners are away. People increasingly acknowledge the role of pets as part of the family. As consumer confidence improves, people feel they have more discretionary income.
An established process for determining whether oil companies are responsible for oil spills and a requirement that guilty companies pay large fines
Politcal/Legal
If a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using?
Quantitative management
Which of the following activities is most likely part of a typical work day for Juanna?
Reinforcing the values and culture of the organization through her actions
In the table below, identify the characteristics of decisions that are most associated with the science of management and the art of management. Systematic Dynamic Logical
Science Art Science
If you decide to give a presentation on quality, which topics might you include? Check all that apply.
The competitive advantage offered by quality products and services The positive relationship between quality and productivity The tendency for quality improvements to lower costs
What can management researchers infer based on this study? Check all that apply.
The need for all four types of skills rises as management levels rise. The difference between the levels of skills needed for junior versus senior managers is greatest for business and strategic skills.
What reason was given for the surprising outcome of the Hawthorne studies?
The results were attributed to the presence of special attention and supervision among both the control and experimental groups.
Managers must coerce employees.
Theory X
You've worked for several years in a department where most employees had recently graduated from college. Tomorrow, however, you start a new position, and most of your coworkers will be nearing retirement age. Based on research findings about people of the Baby Boomer generation, what attitudes can you expect your new colleagues to hold? Check all that apply.
They tend to place work at the center of their lives. They tend to feel loyalty to the organization. They tend to believe that hard work and sacrifice should be rewarded.
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Baking
Transformative Process
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Vegetable prep
Transformative Process
Congratulations! You just graduated with a degree in management. As you reflect on your school experience, you make a list of the reasons you were so efficient with your studies. Which of the following statements relate specifically to your efficiency? Check all that apply.
When registration opened for each term, you immediately registered for the classes you needed, especially the ones that fill up quickly. Last year, you reviewed the course schedule to ensure you knew when to enroll in certain electives that are offered only once per year.
When will Google have achieved gender parity in hiring?
When women hold approximately 50 percent of all positions, including technical and management jobs
Congratulations! You received an A+ on the final exam in your Principles of Management class. You were busy this semester and had to be very efficient with your study time. So you can perform similarly next semester, you made a list detailing why you were so efficient with your study time. Which of the following statements relate specifically to your efficiency? Check all that apply.
You made flash cards with the key terms for each chapter so you could study for a few minutes while waiting for the bus or standing in line at the store. After reading each chapter, you completed a set of multiple choice questions to distinguish the topics you needed to study more carefully from those you already knew fairly well. You woke up 30 minutes early each morning and got in the habit of reading at least 10 pages in the textbook every day.
The most important reason for today's managers to study the history of management is so they can
avoid the mistakes of the past
A family that wants pizza for dinner can order from a delivery restaurant, make their own pizza from scratch at home, or buy a frozen pizza in the grocery store.
competitors
A manager who is considering entry to a new market must carefully consider all aspects of the environment as it relates to that market, including any obstacles posed by ---- who already have established relationships with suppliers and customers.
competitors
Financial services firm Morgan Stanley acquired E*Trade.
competitors
Other oil companies increasing their market share while BP focused its resources on addressing the oil spill
competitors
Verizon claims to have the largest and most reliable mobile network in the country.
competitors
Mason wants to run a marathon in less than 3 hours. He made a schedule that should allow him to spend the minimum amount of time training while still improving his speed and endurance. Mason is following his plan, but his running time is not improving. Mason is -----
efficient but not effective
Tyler developed a schedule so he can spend the minimum amount of time studying for school and still get good grades. Tyler is following the schedule, but is not getting the desired grades. Tyler is
efficient, but not effective
When a company starts a new division and recruits people to do the work, which aspect of its internal environment is it most directly changing?
employees
When the scenario refers to "new workers," it is referring to which aspect of the internal environment?
employees
Blackberry was once a dominant brand in the mobile phone market, but now holds little market share compared to Samsung and Apple. Blackberry appears to be experiencing
entropy
George Steinbrenner shared his passion for winning to everyone in the New York Yankees organization. He is quoted as having said, "Winning is the most important thing in my life, after breathing. Breathing first, winning next."
leading
use influence to motivate employees
leading
A local freight company frequently dispatches trucks that are half full and the crates are often missing their address labels. The company is------
neither effective nor efficient
You deliver pizzas for a local restaurant. At least once or twice per evening, the person taking phone orders writes down the delivery address incorrectly. Frequently, you are sent to make just one delivery, even on busy days. Last night, after you arrived more than an hour late, a customer told you to "take the pizza back" because it was no longer hot. The pizza restaurant is
neither effective nor efficient
The vast size of the population in India and the anticipated increase in smartphone adoption makes it an attractive target for additional smartphone providers.
new entrants
Management can be defined as a set of activities including----- directed at an organization's resources, with the aim of achieving organizational goals in an efficient and effective manner.
planning, controlling, organizing, and leading
A marketing manager at a soft drink company works with an advertising agency in France. The goal is to reduce advertising costs by creating a YouTube video that goes viral.
organizing
What role do the shareholders play in Northern Trust's internal environment?
owners
Walmart has posted a job description for an open position focused on the following responsibilities: managing the merchandising of new products in the appropriate store areas; selecting appropriate shelving and display materials throughout the store; identifying needed store repairs. Which type of organizational resource will this job manage?
physical
If an employee commutes to an office building to work, the office is part of the organization's
physical work environment
A wedding organizer sets a budget for a wedding with the engaged couple.
planning
As scientific management developed, employee performance was primarily measured in terms of
productivity
In an experiment examining the effect of lighting on productivity, researchers in the Hawthorne Studies found that
productivity increased regardless of whether the employees had high or low lighting
The ----- management perspective is valuable for automobile manufacturers that use computer simulations and modeling to study outcomes like fuel efficiency and collision damage.
quantitative
A requirement by U.S. Occupational Safety and Health Administration (OSHA) that workers engaged in environmental cleanup be protected from heat, fatigue, and other hazards
regulators
As a manager, if you evaluate an ethical concern by asking, "Does it respect the rights of those involved?" you are applying the norm of
rights
If these skills make up a majority of the skills Deshane uses on the job, he is most likely a
senior manager
BP providing funding and data to companies developing new technologies for deepwater drilling
strategic partners
Recognizing the rapid growth in sales of milk substitutes like almond milk, dairy-milk processors developed a $50 million ad campaign to promote the protein benefits of cow milk.
substitutes
A BP contractor changing its practices to satisfy the environmental and ethical requirements set by BP
suppliers
Airlines charge a premium for flights around Thanksgiving, the busiest travel holiday of the year.
suppliers
Firms can sign long-term contracts to stabilize prices for orders over time.
suppliers
United Airlines and Continental Airlines decided to merge, in part because the companies had little overlap in their domestic routes and hubs. This is an example of
synergy
A new method for assembling and providing products to customers more quickly would be part of the------ of the general environment.
technological dimension
