MGMT 310 Chapter 7

Social exchange

Work relationships that are characterized by mutual investment, with employees willing to engage in "extra mile" sorts of behaviours because will eventually be rewarded.

Economic exchange

Work relationships that resemble a contractual agreement by which employees fulfill job duties in exchange for financial compensation.

Trust propensity

A general expectation that the word, promises, and statements of individuals can be relied upon.

Four-component model

A model that argues that ethical behaviors result from the multistage sequence of moral awareness, moral judgment, moral intent, and ethical behaviour.

Corporate social responsibility

A perspective that acknowledges that the responsibility of a business encompasses the economic, legal, ethical, and citizenship expectations of society.

Trustworthiness

Characteristics or attributes of a person that inspire trust, including competence, character, and benevolence.

Whistle-blowing

Employees' exposing illegal or immoral actions by their employer.

How does trust affect job performance?

Moderate positive relationship with job performance

What steps can organizations take to become more trustworthy?

Organizations can become more trustworthy by emphasizing corporate social responsibility, a perspective that acknowledges that the responsibilities of a business encompass the economic, legal, ethical, and citizenship expectations of society.

Moral principles

Prescriptive guides for making moral judgements.

Moral awareness

Recognition by an authority that a moral issue exists in a situation.

How does trust affect organizational commitment?

Strong positive relationship with organizational commitment.

Moral identity

The degree to which a person views himself or herself as a moral person.

What four-component model of ethical decision making?

The four-component model of ethical decision making argues that ethical behavior depends on three concepts. Moral awareness reflects whether an authority recognizes that a moral issue exists in a situation. Moral judgment reflects whether the authority can accurately identify the "right" course of action. Moral intent reflects an authority's degree of commitment to the moral course of action. ?

What dimensions can be used to describe the trustworthiness of an authority?

The trustworthiness of an authority is judged along three dimensions. Ability reflects the skills, competencies, and areas of expertise that an authority possesses. Benevolence is the degree to which an authority wants to do good for the trustor, apart from any selfish or profit-centred motives. Integrity is the degree to which an authority adheres to a set of values and principles that the trustor finds acceptable. ?

Trust

The willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions.

In what three sources can trust be rooted?

Trust can be disposition-based, meaning that one's personality includes a general propensity to trust others. Trust can also be cognition-based, meaning that it's rooted in a rational assessment of the authority's trustworthiness. Finally, trust can be affect-based, meaning that it's rooted in feelings toward the authority that go beyond any rational assessment of trustworthiness. ?

What is trust, and how does it relate to justice and ethics?

Trust is the willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions. Justice reflects the perceived fairness of an authority's decision making and can be used to explain why employees judge some authorities as more trustworthy than others. Ethics reflects the degree to which the behaviors of an authority are accordance with generally accepted more norms and can be used to explain why authorities choose to act in a trustworthy manner. ?

Affect-based trust

Trust that depends on feelings toward the authority that go beyond any rational assessment of trustworthiness.

Cognition-based trust

Trust that is rooted in a rational assessment of the authority that go beyond any rational assessment of trustworthiness.

Disposition-based trust

Trust that is rooted in one's own personality, as opposed to a careful assessment of the trustee's trustworthiness.

Cognitive moral development

As people age and mature, they move through several states of moral development, each more mature and sophisticated than the prior one.