MGMT 310 Final Exam Study Guide

Asher, a social worker, consistently takes the most challenging cases and manages them well. His supervisor appreciates Asher's willingness to step up when others do not want to take on more complex and difficult cases. As result, she does not address issues with Asher's attendance and time management. She focuses only on the positive dimension of his performance evaluation. This is an example of (a) ______ error. a) halo b) leniency c) horns d) central tendency

a) halo

Kirkpatrick's model of training outcomes classifies _____ outcomes as whether the trainee actually gained some sort of knowledge or skill while in training. a) learning b) behavior c) results d) reaction

a) learning

Krysta, a human resource professional, is analyzing engagement survey results. She uses the data to help her manage retention by predicting who is _____. a) likely to leave b) most disruptive c) most qualified d) likely to perform well

a) likely to leave

A structured interview is ____ an unstructured interview. a) more valid than b) less reliable than c) equally valid to d) less valid than

a) more valid than

On average, employee benefits cost _____ of total compensation. a) one third b) one fourth c) two thirds d) one half

a) one third

The ____ is a specific type of training designed to help welcome, inform, and guide new employees. It is a great way to give new employees the information they need in a short amount of time. a) orientation program b) massed learning c) on-the-job training d) apprenticeship

a) orientation program

Mateo is completing performance appraisals for his staff. He considers his team as a whole and then lists his most valuable employee at the top and least valuable at the bottom. He then identifies the most valuable and least valuable employees of the remaining staff. He continues this process until all employees have been evaluated. Mateo is using which appraisal method? a) relative ranking b) absolute ratings c) 360-degree feedback d) qualitative assessment

a) relative ranking

Polly works with leaders to identify individuals who might be able to take over their leadership role over time as they advance or retire. This is known as ______. a) replacement planning b) talent pool c) forecasting d) performance planning

a) replacement planning

Lisa is confident she will make it through sales training without any problems. Rachel, on the other hand, does not think she will do well. Lisa's training goes well, and despite some challenges, she successfully completes training and is ready to move forward in her role on-the-job. Rachel, however, quickly gives up when she is challenged and does not make it through training. This is an example of how ____ can influence the effectiveness of training. a) self-efficacy b) goals c) motivation d) incentives

a) self-efficacy

Which approach to job analysis is well suited for the development of training? a) task-KSAO b) questionnaires c) interviews d) observations

a) task-KSAO

A company that sells lawn care service packages rewards its employees based on the number of packages they sell each month. The company provides prizes such as gift cards and event tickets for extrinsic motivation. Extrinsic motivators work best for this scenario because the metric of interest is _______ of performance. a) value b) quantity c) quality d) condition

b) quantity

_____ refers to the consistency of measurement in performance appraisals. a) Correlation b) Reliability c) Validity d) Linkage

b) reliability

Meena is approached by Paul, an employee who reports to her. Paul is frustrated because he is working on a report but the data he received from another department have a number of errors in it. Meena wants to help coach Paul through this situation. She should ______. a) point out that he also makes errors sometimes b) share with him how she has managed similar situations in the past c) reassign the project to another employee d) encourage him to tell the other department to make the corrections

b) share with him how she has managed similar situations in the past

What is elearning best used to teach? a) complex information b) simple pieces of knowledge c) hands-on technical skills d) interpersonal skills

b) simple pieces of knowledge

That individuals tend to gravitate to jobs with reward systems that fir their disposition, goals, and performance capabilities, and the associated processes of attraction, selection, and attrition are referred to collectively as _____ effects. a) incentive b) sorting c) target d) compensation

b) sorting

According to the _____ rule, one group's selection ratio may not be less than 80% of the majority group's ratio. a) disparate treatment b) the 4/5ths rule c) pretext d) equitable relief

b) the 4/5ths rule

Wilhelmina was looking into which holidays her employer is closed. Where would she find this information? a) the organization's code of conduct b) the employee handbook c) the union's grievance procedures d) the state law

b) the employee handbook

When Maria was starting her small business, she took a class about pay structures. She read about the benefits of person-based pay structures. She would like to use the person-based pay structure at her small business. What should she do? a) determine bonuses based on employees' personal traits b) tie employee pay to the unique abilities they contribute c) pay employees based on the jobs they perform d) make sure pay grades are similar across the company

b) tie employee pay to the unique abilities they contribute

What are three ways that performance can be measured? a) traits, skills, and abilities b) traits, behaviors, and results c) skills, abilities, and results d) knowledge, skills, and abilities

b) traits, behaviors, and results

_______ involves using metrics in performance appraisals that truly capture relevant dimensions of performance. a) correlation b) validity c) linkage d) reliability

b) validity

Most equal employment opportunity laws apply to companies with how many employees? a)100 or more b)15 or more c)10 or more d)25 or more

b)15 or more

The Age Discrimination in Employment Act of 1967 applies to people age ___ and older. a)60 b)40 c)65 d)55

b)40

Bill believes that he has been discriminated against due to being a differently abled person. He contacts the Equal Employment Opportunity Commission and is told that the equal opportunity laws do not apply to him. The company that pays him exercises very little control over the work he does. What could be the reason? a)Bill works part-time b)Bill is an independent contractor c)Bill is protected by the other laws d)Bill has no proof of discrimination

b)Bill is an independent contractor

The ____ involves the evaluation of organizational performance based on the extent to which the organization satisfies different stakeholder needs. a)data-driven decisions b)balanced scorecard c)best practices d)organizational performance

b)balanced scorecard

The levels of a(n) ____ variable have meaning and order. a)categorical b)continuous c)analytical d)prescriptive

b)continuous

The variable "pay" is a _____ variable. a) categorical b)continuous

b)continuous

Carlena, a human resource professional, uses performance evaluation data to align employee strengths with jobs. What is this an example of? a)how data can be used to eliminate jobs b)how data can be used to manage talent c)how data can be used to manage evaluations d)how data can be used to motivate

b)how data can be used to manage talent

An employee identification number is a unique identifier sometimes called a ______. a)field variable b)linking variable c)record variable d)query variable

b)linking variable

Kathleen, a human resource manager, believes all nurse educators should be nurses rather than professional trainers. She discusses her belief with the Director of Nursing for confirmation; even though the Director of Training has explained that professional trainers can provide the required trainings assigned to the opened position. This is an example of ____ bias. a)ethical b)overconfidence c)anchoring d)availability

b)overconfidence

In the hospital where Sue works, there is a job classification of "nurse". There are many individuals , however, who hold various types of nursing ___ within the hospital, such as pediatric nurse, intensive care nurse, and medical-surgical nurse. a)uniforms b)positions c)shifts d)specifications

b)positions

____ are the elements of a job analysis which are typically used to describe the job itself. a)requirements b)tasks c)skills d)abilities

b)tasks

In a survey of HR professionals, _____ felt that visible tattoos would negatively impact an applicant's chances of securing employment. a) 25% b) 85% c) 60% d) 40%

c) 60%

At what age are most Americans eligible for full retirement benefits in the United States? a)61-62 b)60-61 c)66-67 d)64-65

c) 66-67

Directions that lead to resource constraints including employee energy and burnout as well as financial constraints likely do not consider the ___ characteristic of good decision-making. a) Is this decision ethical? b) Is this decision based on evidence and data? c) Is this course of action time and resource efficient? d) Does this course of action take a systematic perspective and consider various stakeholders?

c) Is this course of action time and resource efficient?

Karen, a recruiter, knows that there isn't one selection procedure that is better than another one when choosing applicants. How does Karen decide which selection procedures to use given that there is not one best procedure to implement? a) Karen chooses selection procedures that are innovative b) Karen chooses selection procedures that confirm her preferences c) Karen chooses selection procedures that complement each other d) Karen chooses selection procedures that overlap each other

c) Karen chooses selection procedures that complement each other

A measurable business metric that is aligned with a company's strategy is called a _____. a) paired comparison b) management proposal c) key performance indicator d) SMART goal

c) Key performance indicator

At Nick's organization, everyone is treated equally and has a say in decisions. Leadership values the skills that each person brings to the work and appreciates everyone for who they are. This is an example of_____. a) stereotypical environment b)an appreciative environment c)an inclusive environment d)a biased environment

c) an inclusive environment

Research shows that worse market conditions are, the more likely executives of a firm are to choose union ____ strategies. a) cooperation b) bargaining c) avoidance d) building

c) avoidance

A(n) ____ is an essential necessity of the job and can be used to select employees based on the protected characteristics. a) pretext b) business need c) bona fide occupational qualification d) essential function

c) bona fide occupational qualification

An organization that tends to invest few resources in new hire training because it focuses on hiring the best talent is using the _____ strategy. a) develop b) sell c) buy d) SME

c) buy

An organization's _____ might include information about expectations for workplace behaviors such as respect, confidentiality, EEO compliance, and unacceptable harassment behaviors. a) vision statement b) mission statement c) code of conduct d) right-to-work agreement

c) code of conduct

ABC Company avoids hiring young women when possible because they are more likely to go out on maternity leave than older women. This is an example of _____. a) disparate impact b) 4/5ths rule c) disparate treatment d) disparate claim

c) disparate treatment

When employees have more say into how organizations function due to programs like profit sharing, worker ownership, or worker participation in decision-making, productivity is increased. This could be because the ____ factor that might influence employee relations is being applied. a) unions b) culture c) fair treatment and voice d) working conditions

c) fair treatment and voice

Training is more likely to transfer when there are _____, in other words, when the training environment is similar to the work environment. a) gamification elements b) spaced learning opportunities c) identical elements d) massed learning opportunities

c) identical elements

According to reinforcement theory, refusing to give commissions to salespeople who use unethical tactics would motivate salespeople to be ethical because _____. a) if a punishment is provided for a specific behavior, the behavior is unlikely to be repeated b) is a punishment is withheld for a specific behavior, the behavior unlikely to be repeated c) if a reward is withheld for a specific behavior, the behavior is unlikely to be repeated d) if a reward is provided for specific behavior, the behavior is likely to be repeated

c) if a reward is withheld for a specific behavior, the behavior is unlikely to be repeated

Why do proponents of pay transparency think it is desirable to make pay information public? a) it can determine whether a reward system is effective. b) it can identify people at risk for workplace deviance c) it can reduce gaps in gender and race/ethnicity earning d) it can increase equity sensitivity among employees

c) it can reduce gaps in gender and race/ethnicity earnings

Corporate recruiter is a desirable job in the United States due to salary, job openings, job score, and ______. a) freelance gigs b) offshoring c) job satisfaction d) benchmarking

c) job satisfaction

When people are rewarded for unethical behavior, the result is _______. a) illegal b) less motivation c) more unethical behavior d) team work

c) more unethical behavior

_____ is a psychological force that propels an individual ( or a group of individuals) to enact certain behavior or to strive for a goal or result. a) incentive b) expectancy c) motivation d) instrumentality

c) motivation

Grant is on a team of subject matter experts performing a job evaluation using the ranking method. They have already gathered the job descriptions for the company's many positions. What should they undertake next? a) categorize the jobs based on predefined criteria b) compare the jobs to those of external companies c) order the jobs in terms of their relative contribution d) flag any redundant positions for consolidation

c) order the jobs in terms of their relative contribution

Using an ethical process to determine how to allocate rewards helps to ensure a perception of _____. a) interactional justice b) external equity c) procedural justice d) legal compliance

c) procedural justice

When choosing subject matter experts, it is critical to choose a _____ of the employees for the particular job being analyzed. a) stratified sample b) cluster c) representative sample d) random sample

c) representative sample

Since pay is a finite resource withing organizations, a performance-contingent pay plan signals_______. a) strategy is not linked to pay b) company goals are not well defined c) some goals are more important than others d) the compensation budget is limited

c) some goals are more important than others

What is the objective of most pay-for-performance programs? a) goal setting b) job satisfaction c) strategy realization d) employee engagement

c) strategy realization

The recruiter and the hiring manager are assessing candidates for an instructional design position in the training department of the organization. In the past, job candidates have overrated their skills with technology. What can be done to counteract this problem? a) administer an employment test b) explore social media for work samples c) identify talent gaps d) align goals and needs

a) administer an employment test

The Americans with Disabilities Act prohibits discrimination against qualified applicants with a disability. How does a human resources manager decide who is qualified? a) based on job analysis b) based on the need for workforce diversity c) based on applicant motivation d) based on reasonable accommodations

a) based on job analysis

The process of collapsing multiple pay grades into one large grade with a single minimum and maximum is referred to as _____. a) broadbanding b) delayering c) pay policy line d) market pricing

a) broadbanding

Total compensation includes______. a) compensation and benefits b) variable pay and health insurane c) base pay and health insurance d) base pay and variable pay

a) compensation and benefits

Kari is reviewing the value of her salary, benefits, health care, and paid time off. All of these things make up Kari's _____. a) compensation package b) pay structure c) equity d) relational returns

a) compensation package

In the Five Factor Model personality typology,_____ includes traits such as dependability and achievement orientation and was found to relate to job performance across most jobs. a) conscientiousness b) neuroticism c) extroversion d) openness to experience

a) conscientiousness

Kim, a subject matter expert, participates in a job analysis. Her input is used to develop a test for a selection. Kim then reviews the test. What is this process meant to ensure? a) content validity b) predictive validity c) mechanical validity d) reliability

a) content validity

Carl, a human resource professional, seeks out Joe while completing a job analysis to learn about what his position entails. Joe was recommended by his supervisor as someone who is highly knowledgeable and skilled and able to give unique information about the job. Joe is considered a _____. a) manager b) administrative assistant c) subject matter expert d) competency model

c) subject matter expert

A boat manufacturer provides a year-end bonus to the team who most frequently reaches the highest quality metrics during each report period. What type of group pay-for-performance plan is this? a) gainsharing b) profit sharing c) team reward d) stock options

c) team reward

Which statement best describes learning? a) the accomplishment of a task b) the attainment of a sense of mastery c) the acquisition of new knowledge, skills, and behaviors d) the completion of effective training

c) the acquisition of new knowledge, skills, and behaviors

To what does "quality of fill" refer? a) number of employees employed after 1 year b) candidates moving past the phone screen stage c) total number of accepted offers divided by total number of offers d) a combination of metrics such as performance, promotion, and retention

d) a combination of metrics such as performance, promotion, and retention

A tool for determining selection procedures' relationships with each other is ______. a) a work sample b) a job analysis c) an assessment center d) a correlation matrix

d) a correlation matrix

Noelle serves as legal counsel for a Fortune 500 company that continuously recruits, interviews, and hires people. During the selection process, employment tests are often administered. Noelle is concerned about this impact of these tests on protected groups. What specifically concerns Noelle? a) unstructured interviews b) the amount of time required c) global issues d) adverse impact

d) adverse impact

One metric to measure recruitment effectiveness is measuring the hiring manager's satisfaction with the applicant. When does this occur? a) when applicants are generated b) during the assessment stage c) during the job acceptance stage d) after the applicant becomes an employee

d) after the applicant becomes an employee

Quality relates to _____ when generating applicants. a) an attractive organization b) relevant recruitment sources c) having a realistic job preview d) applicants having the requisite skills needed

d) applicants having the requisite skills needed

Examining whether managers use the same language to describe male and female subordinates is an example of ______. a) record keeping b) favoritism c) discrimination d) auditing

d) auditing

Adam teaches CPR. He shows a video to the class of someone performing chest compressions and then he demonstrates chest compressions on a dummy. Next, he asks students to practice on the dummy and provides feedback about their performance. What training method is Adam using? a) programmed instruction b) feedback c) behavioral tracking d) behavioral modeling

d) behavioral modeling

_____ include programs, services, and perquisites related to health care, retirement,work-life balance, and income protection. a) bonuses b) pay-for-performance programs c) traditional pay d) benefits

d) benefits

____ is defined as the shared assumptions that members have, which affect how they act,think, and perceive their environment. a) employee relations b) labor relations c) workforce environment d) culture

d) culture

When employees use social media platforms such as Linkedin to find jobs, assess the market, and examine the availability of jobs that are at least as good as their current job, they are trying to determine _____. a) job embeddedness b) qualifications c) the rate of unfolding turnover d) ease of movement

d) ease of movement

Successful performance management systems help with _____. a) employee referrals, retention, and achieving organizational objectives b) employee referrals, retention, and turnover c) employee engagement, employee retention, and turnover d) employee engagement, retention, and achieving organizational objectives

d) employee engagement, retention, and achieving organizational objectives

Denise is training to be a surgical technician. The instructor explains that arranging surgical equipment precisely is critical to patient safety. The instructor includes this information in her training to _____. a) provide a schema b) build rapport c) share feedback d) explain relevancy

d) explain relevancy

____ refer(s) to the extent to which the pay for a particular organization is competitive and fair relative to the pay of the same or similar jobs at other organizations. a) classification b) compensable factors c) organizational justice d) external equity

d) external equity

Identifying how many applicants enter the recruitment funnel from specific recruitment sources is a metric that might be used during which stage of recruitment? a) job acceptance b) maintaining applicant participation c) after new employee organizational entry d) generating new applicants

d) generating new applicants

Cody, a human resource professional, is asked to train the entire company on a new safety procedure and has a short window of time in which to accomplish this assignment. He chooses lecture as his delivery method because lectures are a good way to ____. a) have large numbers of people engage in practice opportunities for learning transfer b) present large amounts of dry information to divers kinds of learners c) communicate important techniques that must become muscle memory d) get information to a large number of people in a short amount of time

d) get information to a large number of people in a short amount of time

Macrae, a manager, set goals for his team that are achievable yet challenging. He believes this strategy motivates his team to be high performers. What does this illustrate? a) expectancy theory b) metacognitive theory c) feedback d) goal setting theory

d) goal setting theory

Employees who perceive the way rewards are determined and allocated is unfair are less likely to _____. a) quit their job b) be unhappy with their jobs c) discourage new hires d) help others on the job

d) help others on the job

An ____ refers to a system used to acquire, store, manipulate, analyze, retrieve, and distribute pertinent information about an organization's human resources, and the concept of HRIS can be nested within the broader concept of e-HRM. a)enterprise resource planning (ERP) system b)relational database management system (relational DBMS) c)database management system (DBMS) d)human resource information system (HRIS)

d) human resource information system (HRIS)

The Order of Railway Conductors of America represents railroad workers. What type of union is this? a) occupational b) international c) craft d) industrial

d) industrial

______ participants incur lower cost sharing when they use in-network medical providers and services. a) short-term care b) defined-care c) tax-deferred care d) managed-care

d) manager-care

______ skills include the person's ability to step back and assess their own performance. For example, stepping back to ask whether they are doing well in training. a) transfer b) feedback c) informing d) metacognitive

d) metacognitive

Pay-for-performance is linked to greater ___ to perform. a) instrumentality b) expectancy c) valence d) motivation

d) motivation

____ is the process of helping new employees adjust to their new organizations by imparting to them the knowledge, skills, behaviors, culture, and attitudes required to successfully function within the organization. a) job rotation b) informing c) gamification d) onboarding

d) onboarding

A ___ represents how an organization translates information about the internal job structure and external pay rates of competitors into actionable pay practices. a) pay rank b) market pay line c) pay grade d) pay policy line

d) pay policy line

James returned to school and is using his tuition reimbursement benefit from the company to pay for his degree. What is the BEST thing his employer can do to ensure they retain James after he graduates? a) praise his accomplishment b) give him a raise after graduation c) provide a one-time bonus after graduation d) provide a job that matches his new skill set

d) provide a job that matches his new skill set

When a person applies less effort in a group pay-for-performance situation, they are engaged in _____. a) competition b) corporate citizenship c) collaboration d) social loafing

d) social loafing

What two factors are considered when deciding on the best recruitment sources to reach potential applicants? a) place and time b) time and money c) time and strategy d) strategy and money

d) strategy and moeny

In _______, employees are given a task, project, or responsibility that is outside their current KSAOs. a) onboarding b) training transfer c) job rotation d) stretch assignments

d) stretch assignments

The most fundamental step in workforce planning is ______. a) preventing talent gaps b) creating recession-resistant positions c) assessing talent pools d) understanding labor market conditions

d) understanding labor market conditions

Job dissatisfaction, work conditions, and employee disengagement are examples of reasons why employees ____. a) engage in citizenship behavior b) show increased autonomy c) unionize d) create a code of conduct

d) unionize

____ typically provides medical coverage, including rehabilitation services, and income replacement for an individual who was injured or fell ill due to accidents or hazards at work. a) health insurance b) paid time off c) sick leave d) workers' compensation

d) workers' compensation

Stress due to shift work, overtime, or a lack of flexibility in how or when work gets done is part of the ____ factor that might influence employee relations. a) fair treatment and voice b) culture c) employment laws and unions d) working conditions

d) working conditions

Florence refuses to answer a question on a job application about her family's medical history. The employer tells her that if she does not complete the application in its entirety, she will not be considered for the job. Which act covers Florence's claim of discrimination? a)Americans with Disabilities Act of 1990 b)Family and Medical Leave Act c)the affordable Care Act d)Genetic Information Nondiscrimination Act of 2008

d)Genetic Information Nondiscrimination Act of 2008

During the implementation of a major change, such as introduction of an HRIS, you may need to reassess and alter plans for successful outcomes. This is part of effective _____. a)failure management b)physical design c)design logic d)change management

d)change management

Steve is responsible for developing the pay and reward structures for jobs at his company. Which HR function forms the basis for his decision-making process? a)employee relations b)labor law c)training and development d)job analyses

d)job analyses

A ___ type provides a general approach for how an organization will bring its mission,vision, and values to life, while at the same time leveraging its strengths and improving its weaknesses. a)value b)mission c)vision d)strategy

d)strategy

A strong human resource team has a people analyst that is able to interpret data through the lens of human behavior, cognition, and emotion. This is an example of what competency? a)data management b)statistics c)business d)theory

d)theory

The ___ is a measure of central tendency.

mean

Jose lives in Florida. There are laws in the state to protect him from being forced to join a union in order to obtain or keep a job. What kind of laws are these? a) employer relations laws b) right-to-work laws c) employment at will laws d) labor-to-state laws

right-to-work laws

The retention rate is equal to what?

the number of employees who stayed during the entire period divided by the number of employees at the beginning of the period multiplied by 100.

Drake is a human resource professional at a large company with impending layoffs due to a facility shutdown. As a result, he familiarizes himself with WARN and learns that employees must be given ______ written notice. a) 90-day b) 60-day c) 45-day d) 30-day

b) 60-day

Research shows that only about ___ of all decisions made within organizations are successful

50%

Nell has a poor relationship with her manager and decides to find a new job. Based on the information provided, Nell's relationship with her manager is causing _____. a) a desire to leave b) absenteeism c) tardiness d) work-life conflict

a) a desire to leave

The variable "sex" is a ______ variable. a) Categorical b) Continuous

a) Categorical

The ____ was introduced in 1993 to protect employees' job security in instances in which they need to take unpaid leave due to family or medical issues. a) Family and Medical Leave Act b) Social Security Act c) Employee Retirement Income Security Act d) Federal Insurance Contributions Act

a) Family and Medical Leave Act

The ____, a division of Department of Labor, monitors EEO compliance of federal contractors. a) Office of Federal Contract Compliance Programs b) Equal Employment Opportunity Commission c) Office of Uniform Guidelines d) Executive Compliance Office

a) Office of Federal Contract Compliance Programs

Jacqueline is known around the office for helping coworkers. Jacqueline feels good when she helps people, even if they do not thank her or show appreciation. According to the textbook, why does Jacqueline continue to help people? a) She is intrinsically motivated to be helpful b) She enjoys challenging her coworkers to be better c) Her behaviors are reinforced d) She is extrinsically motivated to be helpful

a) She is intrinsically motivated to be helpful

The turnover rate is equal to ______. a) the number of departures during the year divided by the average number of employees during the year multiplied by 100. b) the number of employees who stayed during the entire period divided by the average number of employees during the year multiplied by 100. c) The number of employees at the beginning of the period divided by the number of employees who departed during the year divided by 100. d) the number of departures divided by the number of employees who stayed during the entire period multiplied by 100.

a) the number of departures during the year divided by the average number of employees during the year multiplied by 100.

Why might a manager attach a reward to team performance? a) to encourage interdependence b) to increase valence c) to make team work less difficult d) to motivate high performers to lead

a) to encourage interdependence

Given the projected growth rate of 9% for human resource management jobs over the next decade, this field is considered____. a)to have a positive job outlook with a solid career opportunites b)to have moderate risk associated to it c)to have decreasing opportunites d)to have high risk associated to it

a) to have a positive job outlook with solid career opportunites

Kirkpatrick's model of training outcomes classifies ______ reaction as the trainees' belief that the training was actually relevant and useful to their jobs. a) training utility b) training results c) training learning d) training behavior

a) training utility

Individuals who are laid off are eligible for _____ to provide a temporary source of income. a) unemployment insurance b) a tax refund c) a payroll tax d) a bonus

a) unemployment insurance

Human resource information systems and electronic human resource management systems are usually integrated into a larger cross-functional data management system called _____. a)an enterprise resource planning system b)a big data system c)an organizational data management system d)a human information system

a)an enterprise resource planning system

When building a regression model, it is best to consider all necessary predictor variables to explain your outcome and omit irrelevant variables. If some important variables are left out of the human resource analytics model, a ___ model may be created resulting in an overly subjective, incomplete result. a)biased b)big data c)interpretation d)little data

a)biased

A ___ is a cluster of knowledge, skills, abilities, and other characteristics (KSAOs) necessary to be effective at one's job. a)competency b)technical skill c)forte d)leadership vision

a)competency

In job analysis, a ___ survey has subject matter experts indicate how important each of the KSAOs is to each job task. Any KSAOs that are not connected to any critical job tasks would be eliminated from the job analysis. a)linkage b)criticality c)relational d)critical incident

a)linkage

In the 1940's, Kurt Lewin developed a model for implementing new systems that involves what three steps? a)unfreezing, change, refreezing b)unfreezing. refreezing, thawing c)assessing, implementing, evaluating d)assessing, planning, implementing

a)unfreezing, change, refreezing

An employee enrolled in a _____ makes contributions to an individual account in the form of deferred income. The employer may also be able to contribute to the employee's plan. a) defined benefit b) 401(k) or 403(b) c) cash balance d) profit-sharing plan

b) 401(k) or 403(b)

Jack is 53-years-old and was in a car accident, hit his head, and now has issues with short-term memory that affects major life activities; however, if he writes things down he can perform his job functions without issues. His manager finds it frustrating that Jack needs to stop to write things down and changes the kind of work he is assigned. As a human resource professional, where would you turn to for information about how to support Jack? a) Family and Medical Leave Act b) Americans with Disabilities Act of 1990 c) the Affordable Care Act d) Age Discrimination in Employment Act of 1967

b) Americans with Disabilities Act of 1990

Keaton is examining a suite of tests available to his company to determine their suitability for adding to a selection procedure. All of them correlate strongly with the job performance measure. Keaton analyzes how the tests correlate with each other and finds that Cognitive Ability Tests A and B correlate with each other strongly (.87) but correlate only weakly with Cognitive Ability Test C and the Personality Test (.21) Which tests should Keaton keep? a) Cognitive Ability Test A and the Personality Test b) Cognitive Ability Test A, Cognitive Ability Test C, and the Personality Test c) Cognitive Ability Test A, Cognitive Ability Test B, and the Personality Test d) Cognitive Ability Test C and the Personality Test

b) Cognitive Ability Test A, Cognitive Ability Test C, and the Personality Test

According to expectancy theory, what is the equation for motivation? a) Reinforcement x Instrumentality x Valence b) Expectancy x Instrumentality x Valence c) Instrumentality x Expectancy d) Instrumentality x Valence

b) Expectancy x Instrumentality x Valence

In 1935, the U.S. Congress passed the ____ which originally focused on the provision of economic security for old-age individuals but now includes additional programs for mothers and children in need, for individuals with disabilities, for those who are unemployed, and for those whose family members have died. a) Employee Retirement Income Security Act b) Social Security Act c) Family Medical Leave Act d) Federal Insurance Contributions Act

b) Social Security Act

Why might a person perceive low expectancy between their effort and performance? a) When there is no valence commensurate with the amount of effort and performance b) When there is not a clear line of sight between effort and performance c) When the performance management program has low instrumentality d) When the valence of the performance management program is too high

b) When there is not a clear line of sight between effort and performance

In conflict management, the ____ approach refers to low competitiveness but high levels of cooperation. a) compromise b) accommodation c) competition d) avoidance

b) accommodation

Amanda looks forward to annual performance appraisals because this is when she finds out about her merit pay and bonus amount. This is an example of conducting a performance appraisal for _____ purposes. a) developmental b) administrative c) compliance d) transformational

b) administrative

Jillian received a bonus for reaching her target performance goals. The bonus is _____. a) a nonmonetary award b) an extrinsic motivator c) merit pay d) traditional pay

b) an extrinsic motivator

Asking an applicant how many jobs they have had in the 3 years in order to predict how long they are likely to stay in a job is an example of collecting ______. a) references b) biographical data c) application information d) structured interview

b) biographical data

Derek has thought about looking for a new job, but then considers his benefits, social network, short commute, and the fact this his family is settled in their community with connection to the school and neighborhood organizations. Why does Derek opt to stay at his job rather than leave? a) unfolding model b) embeddedness c) engagement d) upper management support

b) embeddedness

The purpose for theories of motivation is to provide a framework _______. a) to assess how well a person produces products and services on the job b) for designing, explaining, and understanding the effects pay-for-performance on behavior c) to assess the quantity of a person's performance on the job d) to asses the quality of a person's performance on the job

b) for designing, explaining, and understanding the effects pay-for-performance on behavior

Some hospitals offer a portion of cost savings to individual doctors when the hospital is able to meet certain goals such as reducing waste without changing the quality of care provided to patients. What type of group pay-for-performance plan is this? a) team reward b) gainsharing c) profit sharing d) stock options

b) gainsharing

Administering policies and procedures of an organization is often managed by the ____ department. a) operations b) human resource c) supply chain d) union

b) human resource

Annie, a recruiter, wants to hire the best possible candidate for the job. She knows that to do this, there are two goals of recruitment to focus on. She needs to increase the size of the applicant pool and ______. a)decrease the number of essential functions in the job b) increase the number of qualified applicants c) hold unstructured interviews d) use targeted recruiting

b) increase the number of qualified applicants

Hector was placed on a performance improvement plan after his last performance review. He did not make the necessary improvements and now is being dismissed from his job. What is this scenario an example of? a) voluntary turnover b) involuntary turnover c) retirement d) layoff

b) involuntary turnover

Another name for a job structure is ______. a) internal alignment b) job hierarchy c) job evaluation d) internal consistency

b) job hierarchy

Michelle works with the human resource information system vendor to identify and explain business processes. She notices this results in improved processes as they work through data flow diagrams. This design factor is called _____. a) architectural design b) logical design c) physical design d) instructional design

b) logical design

ABC company would like to hire Jazlynn and knows that she has two other job offers on the table from competitors. What is one thing the recruiter can do to compete with the competitors and attract Jazlynn to ABC Company? a) provide a site visit b) put the best offer forward as much as possible c) tell Jazlynn negative information about the competitors d) give Jazlynn a hard deadline to accept the offer from ABC

b) put the best offer forward as much as possible

Charles decides to share with his applicant a video that contains information about what it is like to work in one of the factories owned by the organization. It includes a day in the life of a factory worker and highlights relevant policies and procedures that are in place. Why does he use such a video? a) to show applicant how to perform specific job tasks b) to gather opinions from applicant about policies c) to help prevent high turnover rates d) to assess attention span and attention to detail

c) to help prevent high turnover rates

Kathleen recently found out her mother is ill. The shock of the illness caused Kathleen to rethink her immediate career plans, and she decided to quit her job to be available to her mother. This is an example of the ______ model of turnover. a) job embeddedness b) shock c) unfolding d) classic

c) unfolding

In the ____ interview, the interviewer has a conversation with the job applicant with no set of questions for each applicant. a) structured b) behavioral c) unstructured d) situational

c) unstructured

In onboarding, _____includes activities such as having lunch with the new coworker, having the new employee meet their manager, and inviting them to a social activity or work meeting. a) training b) guiding c) welcoming d) informing

c) welcoming

Effective onboarding programs focus on ____ new employees. a) diversifying, welcoming, and guiding b) welcoming, warning, and training c) welcoming, informing, and guiding d) training, orienting, and warning

c) welcoming, informing, and guiding

While decisions should not be made based soley on past experiences, considering the ___ characteristic of good decision-making allows you to leverage what is possible to know to rule out alternative courses of action. a)Does this course of action take a systematic perspective and consider various stakeholders? b)Will pursuing this course of action help to make the organization healthier? c)Is this decision based on evidence and data? d)Is this course of action time and resource efficient?

c)Is this decision based on evidence and data?

From the following list, identify two steps in the human resource analytics scientific process. Choose one answer. Select One: a) ability-motivation-opportunity model and forming a hypothesis b)identifying the problem and data visualization c)formulating a hypothesis and communicating the results d)perspective analytics and predictive analytics

c)formulating a hypothesis and communicating the results

Which of these is an example of how good data management can be helpful to a human resource professional? a)finding the best health-care plans b)determining the best vendors for training c)projecting retirement statistics for the workforce d)projecting unpredictable workforce events

c)projecting retirement statistics for the workforce

Candace, an executive at the company where Carl works as a human resource professional, is ready to retire. Carl has been working with Candace to identify employees who are qualified to replace her. This process is called _____. a)retirement planning b)development planning c)succession planning d)performance planning

c)succession planning

During the ______, although unemployment was at record high levels, union membership grew by 300%. a) First World War b) Great Recession c) Post-World War II Era d) Great Depression

d) Great Depression

How does Sal begin to determine potential talent gaps for a new department of data scientists in his organization? a) Sal first examines the skills of those in the talent pool b) Sal first thinks about the needs for succession management c) Sal first estimates a workforce labor shortage based on low unemployment rates d) Sal first completes a job analysis to determine what skills are needed

d) Sal first completes a job analysis to determine what skills are needed

Applying principles of equity theory, why might employees steal from their company? a) They are angry with a decision their manager made b) They want to see the company lose money and fail c) They want to help others who are under-rewarded d) They are trying to compensate for being under-rewarded

d) They are trying to compensate for being under-rewarded

Bella is a human resource professional working with Jane, a manager. Jane is concerned that she may need to dismiss Carlo for performance issues. What is the first question Bella should ask Jane? a) How do you want to tell Carlo about the dismissal? b) When do you want to fire Carlo? c) What does the team think about dismissing Carlo? d) What is the root cause of the performance issues?

d) What is root cause of the performance issues?