MGMT 310- MindTap Chapter 12: Assignment

Correctly identify whether each of the following characteristics of employees, tasks, or organizations is a substitute for leadership or a leadership neutralizer. Characteristic Substitute, Neutralizer 1- Structured, routine tasks 2- Manager with low position power 3- Intrinsically satisfying work 4- Dispersed subordinate worksites

1- Substitute 2- Neutralizer 3- Substitute 4- Neutralizer

Considerable research has been done on charismatic leaders. For each of the following statements about charismatic leaders, indicate whether it is true or false. Leadership Behavior 1- Charismatic leaders powerfully communicate a vision. 2- Charismatic leaders always work for the best interests of their followers.

1- True 2- False

After Mateo has shown Agnethe that he is responsible and can complete the tasks associated with his formal job, Mateo will enter the____ phase. This is essentially a:

1- acquaintance 2- Testing phase, when Agnethe offers more responsibility and Mateo decides whether to take it

Which of the following are relations-oriented leadership behaviors? Check all that apply. A) Encouraging an employee who is having trouble completing a task B) Praising an employee during a staff meeting for contributions to a software development project C) Reviewing with an employee what went well and what needed improvement during the last quarter D) Developing work performance standards for machinists

A, B

If a human resources professional says a job requires cognitive skills, what tasks might the job entail? Check all that apply. A) Developing strategies to implement new IT systems B) Demonstrating integrity in situations when a taking a shortcut would be easier C) Making decisions based on large amounts of quantitative and qualitative information D) Interacting pleasantly with customers who are returning defective merchandise

A, C

If Mateo wants to become part of Agnethe's in-group, which of the following actions should he take? Check all that apply. A) Ask Agnethe for honest feedback, no matter what that feedback is B) Be proactive when dealing with problems C) Give Agnethe feedback when requested D) Delegate work up to Agnethe

A,B,C

Heidi wants to grow Camp Bow Wow even further, and she has asked you for advice. Answer her questions below. In the video, Heidi discusses the importance of maintaining uniformity across the Bow Wow franchises to ensure efficient operations and a consistent customer experience. Now she asks you how best to achieve this objective as the business grows even bigger. Check all that apply. Adopt consistent compensation policies so employees know how Openly question her assumptions about the business and invite employees to question them as well Outline detailed steps for each major business process and insist that all franchises follow them Take corrective action whenever an employee's work is not meeting standards

Adopt consistent, Outline detailed, Take corrective action

According to _____ managers will be more or less effective in different situations (characterized based on leader-member relations, task structure, and positional power) based on their style of leadership.

Fiedler's contingency model

Louise works for a small entrepreneurial start-up. The owner is fair but demanding and considers all employees to be her family. The owner's values may cause Louise to adopt which of the following styles?

High-Task, High-Relationship

Heidi is clearly driven to achieve high performance. For example, she insists that all her franchise owners adhere to standards she has established, and she holds people accountable for performance. She asks you, "Is my focus on accomplishing tasks detrimental to the organization—does it have any benefits, or should I back off?" You respond that task-oriented behavior: Check all that apply. Results in the monitoring of work outcomes, in terms of quantity and quality, to make sure the organization and its people are doing the right things the right way Communicates to employees what is expected of them so they can meet performance standards Ensures that the work that needs to get done does get done, using resources efficiently Helps employees feel recognized for their hard work and impact on the organization and its customers

Results in the monitoring, Communicates to employees, Ensures that the work

Hunter is the founder and CEO of a website development firm. Clients are typically small to midsized companies that are seeking an offbeat, innovative approach to their online design, as well as functionality that offers customers surprising ways to interact with the site. What is the more appropriate style of leadership, given the type of work Hunter wants his website designers to do?

Transformational

You are an experienced manager, and you fortunately have the ability to use all four managerial styles: directing, coaching, supporting, and delegating. You are currently working at a Kentucky Fried Chicken franchise. Helen is your newest cook. She is young and inexperienced, but she is eager to take on new challenges. Your boss has given you 2 months to turn Helen into a high-performing KFC cook. Based on Situational Leadership II, what should you do?

You should show Helen how to use the equipment, watch as she tries it out, and correct her as she makes mistakes.

The concepts of in-groups and out-groups are part of the __________ theory of management.

leader-member exchange

Rigid organizational rules and physical distance can serve as ______, making leadership behaviors irrelevant.

leadership neutralizers

If effective leaders exhibit certain behaviors that can be learned, then it is correct to say that leaders are _____ and that anyone can improve their leadership ability.

made

The _____ stresses the importance of helping followers believe in their ability to do tasks and showing followers that they will be rewarded if they do their tasks well.

path-goal theory of leadership

You are an experienced manager, and you fortunately have the ability to use all four managerial styles: directing, coaching, supporting, and delegating. You are currently working at Sureslots, an online gambling company. You recently hired four former casino employees. They have learned a little about programming, but they're starting to get frustrated because bugs are popping up in their work. Your boss has given you 2 months to program a new blackjack game. Based on Situational Leadership II, what should you do?

You should sit down with the programmers and give them information about how to deal with bugs as they occur. But make sure that you set aside time for extensive praise and support.

You are an experienced manager, and you fortunately have the ability to use all four managerial styles: directing, coaching, supporting, and delegating. You are currently working at the research and development department of the Applerose Seed Company. Your team consists of very experienced botanists who love their work and their jobs. Your boss has given you 2 months to create a research plan for the development of a new grape that is resistant to grape leafroll disease. Based on Situational Leadership II, what should you do?

You should turn the work over to the botanists and have them create their own plan. They are sure to come up with something good.

A headline in London's Daily Mail proclaimed, "A visionary who changed the face of shopping: If our leaders had one iota of Tesco boss Sir Terry Leahy's drive and flair, Britain wouldn't be in such a mess." This headline describes a _______ leader who communicates a strong vision to inspire followers.

charismatic

Intelligence and deductive reasoning are both ______ that help leaders make better decisions.

cognitive skills

Using your knowledge of situational leadership, correctly label the figure below.

column heading - employee will row heading- employee skill Boxes- TOP from left to right- guide, delagate BOTTOM from left to right- direct, support (up or out)

After being told that he would receive a promotion if he created a marketing plan that increased sales by 25 percent, Larry realized that his manager was using a _______ approach to leadership.

contingent reward

With the ____ leadership style, the leader provides little direction and little support. Instead, followers make and implement decisions.

delegating

The___ leadership style is a highly directive style that involves giving explicit instructions about how to accomplish certain tasks.

directing

In the____ leadership style, the leader explains decisions and gives subordinates a chance to ask questions and gain clarity and understanding about work tasks.

guiding

Complete the following passage in the most appropriate way. Describing Heidi, Sue Ryan says her boss "knows what she has to offer and is confident with it." From this observation, you learn that Heidi __________. Aside from confidence, you will want to develop _____________ .

has the potential to be a transformational leader, high ethical standards and a respect for others' ability to contribute

Loretta wants her employees to be satisfied with their jobs, so she gives them the assignments they will like the most. Loretta is likely to have a ________ management style.

relations-oriented

A topic of debate is whether the primary job of a leader is to ensure the ______ of subordinates, that is, their well-being and contentment.

satisfaction

The _________ says that leaders should use different leadership styles based on their employees' levels of skill and motivation.

situational leadership theory

To motivate longtime employees who are at or past retirement age to stay with the company so the organization does not lose their expertise and deep relationships with customers, Columbia Office Furniture structures its retirement savings plan to make larger contributions to these employees' accounts each year.

transactional leadership

When employees raise problems at staff meetings, Jonna doesn't solve them. Instead, she asks the employees what approaches they would like to try. Her employees know they can suggest any possible solution, even one that implies criticism of Jonna's management

transformational leadership

Some researchers believe certain characteristics of effective leaders are _____ and apply to all leaders in all situations.

universal