MGMT 311 Exam #3

Jackson's boss, Samira, is excited about a new project management system she learned about at a weekend seminar, which purports to increase accountability and efficiency by 30 percent. She bought it for the office and hired a trainer to teach everyone in the office how to use it. What dimension of day-to-day leadership is Samira demonstrating?

initiating structure

_________ involves behaving in ways that foster an enthusiasm for and commitment to a shared vision of the future.

inspiration motivation

Leaders who thoroughly understand the conflict resolution style of collaboration are likely to thrive in _________blank negotiations.

integrative

is the idea that we learn by observing the link between our voluntary behavior and the consequences that follow it.

social identity theory

Which of the following answer options is a neutralizer rather than a substitute?

task stability

Legitimate power

A form of organizational power based on authority or position.

Expert power

A form of organizational power based on expertise or knowledge

Referent power

A form of organizational power based on the attractiveness and charisma of the leader

Reward power

A form of organizational power based on the control of resources or benefits.

Autocratic style

A leadership style where the leader makes the decision alone without asking for opinions or suggestions of the employees in the work unit.

Which of the following best exemplifies a benign job demand? Aaron works as a crane operator for a grocery store chain, and although it can be a challenge to load all the pallets onto trucks each night, he takes satisfaction in meeting the morning deadline. The phone lines at the call center where Emily works go down at least five times a day, which makes it difficult for her to assist customers. Hugo, who fills orders for an online book distributor, has been told he needs to both increase the number of orders he fills per hour and reduce the number of errors he makes. Marlo has not been given clear instructions on how to prepare month-end marketing summary data and is worried about doing it wrong. Kaia is a school social worker, and due to budget cuts, she has been forced to shop for resources and tools on her own time and with her own money.

Aaron works as a crane operator for a grocery store chain, and although it can be a challenge to load all the pallets onto trucks each night, he takes satisfaction in meeting the morning deadline.

Centrality

How important a person's job is and how many people depend on that person to accomplish their tasks.

Which of the following statements is false about research findings related to the life cycle theory?

Telling and selling behaviors are more effective when motivation and confidence are high.

Power

The ability to influence the behavior of others and resist unwanted influence in return

Discretion

The degree to which managers have the right to make decisions on their own.

Substitutability

The degree to which people have alternatives in accessing the resources a leader controls.

Role taking

The phase in a leader-follower relationship when a leader provides an employee with job expectations and the follower tries to meet those expectations.

Leadership

The use of power and influence to direct the activities of followers toward goal achievement.

Peg, Rahul, Addison, and Yasmine are managers at Universal Software. Each uses a different decision-making style, which they each believe is the best. Peg always presents the problem to her employees and gathers their opinions and suggestions but makes the decision herself. Rahul gives his employees the responsibility for making the decision within a set of specified boundary conditions. Addison makes the decision without asking his employees for their opinions or suggestions. Yasmine presents the problem to her employees and seeks consensus, emphasizing that her opinion is only as important as every other employee's in her department. Which of the following decision-making styles is Addison displaying?

autocratic

The board was split over a fundamental question of the company's future direction, but Mr. Tran declared himself neutral in the conflict. As the oldest member of the board, he said, he should not take sides. His behavior exemplifies an approach to conflict resolution known as

avoiding

Which style of conflict resolution should you use when there is no acceptable alternative and you cannot win? competing collaborating accommodating compromising avoiding

avoiding

The type of power most likely to result in negative feelings toward those who wield it is

coercive

_________ reflects the extent to which leaders create job relationships characterized by mutual trust, respect for employee ideas, and thoughtfulness regarding employee feelings.

consideration

Alisha is the manager of Fresh Marketplace, an organic café, juice bar, and supermarket. The company has recently faced competition from Oriole Organic Supermarket. Alisha meets with her team to get their thoughts on how Fresh Marketplace can become more competitive. They have a limited budget, so she needs to figure out where to best spend the money they have. After the meeting, she weighs their ideas before making a decision. Alisha's leadership style is

consultative

Melba, a department manager at Gambit Sales, makes most of her decisions by counting on the skills, experiences, and ideas of others. The final decision-making power rests with Melba. However, she is careful not to make major decisions without getting input from those who will be affected. Melba uses the _________ style of leader decision making.

consultative

Peg, Rahul, Addison, and Yasmine are managers at Universal Software. Each uses a different decision-making style, which they each believe is the best. Peg always presents the problem to her employees and gathers their opinions and suggestions but makes the decision herself. Rahul gives his employees the responsibility for making the decision within a set of specified boundary conditions. Addison makes the decision without asking his employees for their opinions or suggestions. Yasmine presents the problem to her employees and seeks consensus, emphasizing that her opinion is only as important as every other employee's in her department. Peg is displaying the _________ style of decision making.

consultative

With a(n) _________blank decision-making style, employees have a say in the decision-making process, but the ultimate authority still rests with the leader.

consultative

In the time-driven model of leadership, which style is appropriate for circumstances in which the decision significance is low, employees have expertise and strong teamwork skills, and leader expertise is low?

delegative

Nico is the owner of Yesteryear, a chain of vintage clothing stores. She lets the store managers and employees decide for themselves how best to lay out the stores and what to do about the problems they face on a daily basis. She basically serves as a consultant, and leaves the ultimate decision of how to solve problems up to her workers. Nico's leadership style is

delegative

Active listening, asking questions, and making one's case are all part of the step in the negotiation process known as bargaining. exchanging information. preparation. adjourning. setting goals.

exchanging information.

Whenever a deposit needs to be made at the bank midday, Paulo always volunteers. His boss thinks this is because Paulo is a highly motivated, ambitious worker, but in fact something quite different is happening: Paulo cannot get through the afternoon without a cappuccino, so those midday errands give him a chance to get his caffeine fix. The boss is subject to the

fundamental attribution error.

The leader-member exchange theory argues that

new relationships between leaders and members are typically marked by a role-taking phase.

When actions by individuals in an organization are directed toward the goal of furthering their own self-interests, this is known as personal politics. political aggrandizement. organizational politics. organizational internalization. personal leadership.

organizational politics.

Margarita recently started working as a temp for Lucid Systems Technology. On her first day, Shari, her team leader, goes over the details of how to use the accounting software and how to file a report on her work at the end of each day. By the end of the first week, Margarita is confident and able to do her work without asking Shari for guidance, but Shari still checks in periodically to give her encouragement and suggestions. By the end of the week, Shari is demonstrating which stage in the life cycle theory of leadership?

participating

blank is the process of selecting, organizing, storing, and retrieving information about the environment.

perception

_________blank is a work hindrance stressor that occurs from incompatible demands within a single role that a person may hold.

role conflict

When does apprising occur? when the requestor clearly explains why performing the request will benefit the target personally when both parties work together to maximize outcomes when logical arguments and hard facts are used to show the target that the request is a worthwhile one when the requestor offers a reward or resource to the target in return for performing a request when the requestor asks for something based on personal friendship or loyalty

when the requestor clearly explains why performing the request will benefit the target personally