MGMT 320 50 Quiz 10

In negotiation, the use of deception seems to increase with

cooperative motives.

Research on effective teams indicates that they experience

moderate levels of task conflict in the middle of the project timeline.

During which phase of the negotiation process does an individual assemble the information gathered in such a manner that their position is supported?

presentation

Anoop is a member of the engineering department and also serves on the Strategy 2025 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Anoop is experiencing

role conflict.

Mediation refers to

the process where a third party enters the situation with the goal of assisting the parties to reach an agreement.

What is the first step you must take in negotiating a higher salary?

Overcome your fear.

A person with a(n) ___________ conflict handling style might say, "If it's important to you, I can go along with it." Question 6 options:

Accommodation

Which statement is true regarding determining your BATNA?

Assessing the best alternative to a negotiated agreement assists you in deciding whether to accept an offer.

If two marketing groups within a firm's marketing department are vying against each other for a larger percentage of the budget, which option could the marketing manager consider that would be MOST effective in managing the conflict?

Focus the attention of the two groups on a common "enemy" such as another firm that that they compete with for business.

What strategy is suggested for appropriately disagreeing with colleagues?

Disagree early in the discussion.

Union and management conflicts are examples of ____________ conflict.

Intergroup

Kiara is a new manager for a large firm. She is about to attend two weeks of management training. The first topic she will examine is that of conflict and its management. You are the instructor for the conflict seminar. Describe the types of conflict Kiara and other managers may face in the workplace, their underlying causes, and some strategies for managing these conflicts.

Some of the conflict Kiara and other managers may face is intrapersonal, interpersonal, intragroup, and intergroup conflicts. Intrapersonal conflict occur within a person when s/he doesn't know what to expect or wanted. Interpersonal conflict occur among individuals, coworkers, manager, nor CEOs. It can arise on personality or value differences. Intragroup conflict occur within a group. It usually about how to achieve the goals or how the goals should be disagreements. Intergroup conflict occur among different groups. It can be about budget, rules, and supplies. To manage these conflicts there are several things the instructor can teach Kiara. It is to change the structure & the composition of the team, create a common opposing force, consider majority rule, problem solve, and consider the role of mood.

With regard to conflict, which statement is accurate?

The best solution often depends on the situation.

As her supervisor, Tiguan must address the issue that Janie has been late to work three times in two weeks. Janie is otherwise an excellent employee. What is likely the best approach for Tiguan?

Try to help Janie resolve the issue.

Nicholas is the production manager for a manufacturing firm. He has two supervisors who are continually in conflict due to personality differences. Nicholas should have held a meeting last week to discuss next year's budget but cancelled it because the two supervisors had a verbal confrontation on the shop floor the previous day. What conflict handling style is Nicholas demonstrating?

avoidance

Intergroup conflict occurs

between team members.

The United Auto Workers (UAW) and Ford Motor Company were negotiating a new agreement to address industry issues during a severe economic downturn. Ford offered to consider delaying layoffs if the UAW agreed to changes in contractual work rules related to the jobs bank. This negotiation suggests the use of what conflict handling style?

compromise

The department managers are gathering for a budget meeting. If the marketing manager gets the 10 percent increase he is requesting, the human resource manager cannot get any increase in her department budget. This is an example of what kind of negotiation strategy?

distributive approach

What is a positive outcome of conflict in the organization?

increased creativity