MGMT 320 - Chapter 7

Sakura, a project manager, has been given a limited amount of money to develop and run a new marketing campaign. Her client wants the campaign ready to roll out in less than two weeks. Sakura is feeling very limited by these constraints and is not sure that it will produce her team's best work. Her supervisor and career mentor, tells Sakura that she is

Affected by bounded rationality

When confronted with a decision, managers should utilize _________, which includes these four questions: "Is the proposed action legal?" Does the proposed action maximize shareholder value? If yes, is the proposed action ethical? If no, would it be ethical to take the proposed action?"

Bagley's ethical decision tree

_________ is the idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, and unconscious reflexes.

Bounded rationality

The _________ model assumes managers will make logical decisions that are the optimal means of furthering the organization's best interests.

Classical

Angelina owns a small interior decorating firm. She loves the social aspects of the job, such as meeting potential clients and browsing for new furniture and fabrics, and she loves to take risks. Angelina relies on intuition and discussions with others to acquire information. Angelina utilizes her imaginative strengths, taking a broad perspective to problem solving, and she likes to consider many options and future possibilities. Angelina's decision-making style is best described as

Conceptual

Which of the following is an appropriate measure to prevent groupthink?

Encourage each group member to vocalize doubts and criticisms.

Nikos, the office manager of a larger optometrist clinic, recently purchased a used copier. It seems as if Nikos becomes more committed to the copier every time it jams, even though employees are having many troubles with it. Nikos is likely struggling with the _______ bias.

Escalation of commitment

A decision tree, which is the chain of command used by many organizations when discussing alternatives, must be followed when getting decisions approved.

False

Managers with a low tolerance for ambiguity and an orientation toward task and technical concerns when making decisions have a behavioral decision-making style.

False

Ming-Na, a marketing data analyst with Robust Brews Coffee, was tasked with determining if customers liked the new blond roast blend. According to Robust Brews' sales data, over 4000 customers purchased the new coffee last month. If Ming-Na surveys 25 of those customers to determine if they like the coffee or not, she will most likely suffer from confirmation bias.

False

When evaluating the alternatives of a decision, managers need to base decisions strictly on cost, quality, and feasibility.

False

Seamus, the manager of a kitchen supply store, is stressed that his store may soon be closed by corporate. Seamus has not been sleeping well, and his anxiety and irritability are quite severe. On several occasions this month, Seamus has missed important details in his job. The district manager is coming to Seamus's store to perform a quarterly review. Seamus is worried the district manager may show an availability bias by

Focusing on performance data from only the last few weeks

In which scenario do firms see the greatest performance increases?

Humans leverage leadership and teamwork alongside machines that enhance speed.

An advertising firm wants to begin using AI to sort through lists of customers, verify contact information, and segment names by target demographics. The leaders of the advertising firm know that

Implementation is the biggest AI challenge.

Alonso is preparing for the grand opening of his wild animal sanctuary. He has wants to invite local politicians, animal rights activists, journalists, and his investors to the event. Because of all the important tasks that need done before the grand opening. Alonso cannot spend too much time searching for the best invitation, so he follows the satisficing model by

Ordering some that seem fairly nice and have animals on them

To improve your likelihood of making ethical decisions and having more positive interpersonal relationships, you could

Practice mindfulness

Kade, who manages a hotel, was recently explaining to Deja, a regional manager, his quandary about whether to fire a front desk employee about whom several guests had complained. Kade described, "I first identified the problem as poor customer service, and then I brainstormed several solutions. I evaluated each alternative, and then I implemented my decision not to fire the employee. Instead I provided him with additional training. Finally, I followed up with an evaluation to see if his customer service skills had improved." Kade is applying the

Rational model of decision making.

Based on what you read in the Management in Action case, which of the following most directly portrays Juul's attempt at exercising evidence-based management?

Relying on more than 110 scientific studies supporting its products

Rural Regional Hospital uses ________, so it is using robotic codes on its servers to route phone calls, track medical billing, and maintain patient records

Robotic process automation

With satisfying, managers look for alternatives until they find one that is satisfactory, not optimal.

True